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Product key invalid - After two years of being OK RRS feed

  • Question

  • hi,

    I have had this PC from new for 2 years and received many updates from MS all with no probs.
    I have now got the invalid logo in my tray, I believe this to be an error of some sort, possibly caused by a misfit between Comodo firewall and AVG anti-virus, or not..... I have also lost my usual background picture for the desktop. (It seems something has gone wonky which has led MS to give this error message). The PC is in the UK and has never moved since XP was installed.
    I tried restoring the system from a previous point (2 days earlier) which had no effect.

    I ran the diagnostic as advised:-

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 76487-640-8365391-23553
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {2FD52F5A-A1FC-4800-BF26-4F351AFB04B1}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.9
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2FD52F5A-A1FC-4800-BF26-4F351AFB04B1}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>76487-640-8365391-23553</PID><PIDType>1</PIDType><SID>S-1-5-21-1220945662-2052111302-725345543</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5VD2-VM ACPI BIOS Revision 1003</Version><SMBIOSVersion major="2" minor="4"/><Date>20070314000000.000000+000</Date></BIOS><HWID>4EBA35C701842077</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A


    I would be very grateful for advice leading to a return to the previous normal state.

    Saturday, February 28, 2009 3:56 PM

Answers

  • Lankydave,

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-geographically blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    A geogrpahically blocked key is blocked when it is detected in use outside of the worldwide geographic area(s) covered by its VL Agreement.  The particular Product Key you are using, which ends in 3R89F-D2KXW-VPK3J, is a widely pirated key, and it looks like it recently had a geographic block put on it to try to curb its use, which probably explains why it was showing as Genuine up until recently.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Additionally, VL editions are Upgrade licenses ONLY, and therfore cannot be used as the primary or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or another version or edition of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key printed on the CoA.

    5.  Windows XP purchased in retail packaging will have the CoA on the retail package boxtop, and will have the Product Key on a yellow-orange label affixed to the CD holder folder inside the box.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Wednesday, March 4, 2009 11:00 PM
    Saturday, February 28, 2009 6:11 PM