Windows server 2008 activation problem

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  You appear to have a number of problems

  1) a File Mismatch: C:\Windows\system32\linkinfo.dll[Hr = 0x80070002] - actually a missing file.

  2) Possibly incompatible Anti-Virus

  3) You're still running Service Pack 1 - which is no longer supported.

  Start with trying to fix the file mismatch....

   

  Please run a full CHKDSK and SFC scan....

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

   

   At the Command prompt, type

   CHKDSK C: /R

   and hit the Enter key.

   

   You will be told that the drive is locked,

   and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

   The chkdsk will take a few hours depending on the size  of the drive, so be patient!

   After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) - then run the SFC.

   

   SFC -System File Checker - Instructions

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

   At the Command prompt, type

   SFC /SCANNOW

   and hit the Enter key

   

   Wait for the scan to finish - make a note of any error messages - and then reboot.

   Copy the CBS.log file created to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

   

  Post a new MGADiag report with details of any error messages encountered.     

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Proposed as answer by Ed Price - MSFTMicrosoft employee, Owner Tuesday, October 2, 2012 10:06 PM
  • Marked as answer by Noel D PatonEditor Tuesday, October 9, 2012 3:11 PM

  Tuesday, September 25, 2012 4:22 PM

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  Dear sir,

  i have uploaded cbs.log file, and i  have search  linkinfo.dll file in c: drive the i got this file in C:\Windows\winsxs\x86_microsoft-windows-linkinfo_31bf3856ad364e35_6.0.6001.18000_none_3865321ca55411b2 location and i have tried before sfc \scannow its doesn't show any error
  

  please help me asap

  Thanks for the support

  Ravi Tandon

  
  
  

  • Edited by JimmyTandon Wednesday, September 26, 2012 6:51 AM

  Wednesday, September 26, 2012 6:43 AM
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  You neglected to post a link to the CBS log

  You also neglected to run a new MGADiag report, and post the results of that.

  The SFC *should* have replaced the linkinfo.dll file in the System32 folder - but it may be that the winsxs copy is also corrupted - the CBS.log will tell us.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, September 26, 2012 8:49 AM

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  Hello sir,
  
  Sorry for that, this server is running on production mode, so we are not able to take reboot or perform chkdsk on  our server in this time, and you are telling linkiinfo.dll is corrupted , then how to fix this
  
  Please help i am waiting for your answer

  here is link for CBS.Log

  https://skydrive.live.com/redir?resid=4A228E11EF76B735!110&authkey=!AGRZnXgXqlIkDRQ

  Really Thanks for your support
  
  Ravi Tandon
  
  
  

  Wednesday, September 26, 2012 9:41 AM
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  ...and the new MGADiag report??

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, September 26, 2012 12:08 PM

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  Looking through the CBS log, there are no errors to be found, and no  fixes applied by SFC.

  Try the following command .....

  SFC /SCANFILE=C:\Windows\System32\Linkinfo.dll

  what result do you get?

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, September 26, 2012 12:41 PM

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  Hi sir,

  when i m runing this cmd i got this error, Windows Resource Protection could not perform the requested operation.

  here is new log file

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Invalid License
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0xc004d401
  Windows Product Key: N/A, hr=0xc004d401
  Windows Product Key Hash: N/A, hr=0xc004d401
  Windows Product ID: 55041-092-0098821-76608
  Windows Product ID Type: 6
  Windows License Type: Volume MAK
  Windows OS version: 6.0.6001.2.00030112.1.0.004
  ID: {5A8F90C0-9E32-416A-985B-7DDF7F7D88B6}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: Registered, 1.9.42.0
  Signed By: Microsoft
  Product Name: Windows Server (R) 2008 Enterprise
  Architecture: 0x00000000
  Build lab: 6001.vistasp1_gdr.101014-0432
  TTS Error: K:20120926180428169-M:20120922120831476-
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  File Mismatch: C:\Windows\system32\linkinfo.dll[Hr = 0x80070002]
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{5A8F90C0-9E32-416A-985B-7DDF7F7D88B6}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00030112.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-092-0098821-76608</PID><PIDType>6</PIDType><SID>S-1-5-21-3492930139-395052859-2585248781</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>BladeCenter HS22 -[7870A7A]-</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>-[P9E155BUS-1.16]-</Version><SMBIOSVersion major="2" minor="5"/><Date>20111214000000.000000+000</Date></BIOS><HWID>92320500018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>IBM   </OEMID><OEMTableID>BLADE   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 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
  
  Licensing Data-->
  C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401
  
  Windows Activation Technologies-->
  N/A
  
  HWID Data-->
  HWID Hash Current: NgAAAAAAAAABAAEABAAAAAAABgABAAEAhFH+Q1BPCq+0fywk8vQUWGAgPP1Kc2JrrFYV6YIo
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            IBM           BLADE   
    FACP            IBM           BLADE   
    HPET            IBM           BLADE   
    MCFG            IBM           BLADE   
    TCPA                    
    SLIC            IBM           BLADE   
    SSDT            IBM           CPUSCOPE
    SSDT            IBM           CPUSCOPE
    SSDT            IBM           CPUSCOPE
    ERST            IBM           BLADE   
  
  Thanks & Regards

  Ravi Tandon

  Wednesday, September 26, 2012 2:05 PM
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  In that case, the only solution I can see is going to involve probably an hour's downtime , as it involves booting to the Repair Environment and running an offline SFC /SCANNOW, and then checking for the proper presence of the file.

  Interestingly, I just removed the file from my (Vista Business) VM, and the system stayed genuine, although the error did appear in the report.

  This would imply that we may as well move on to the other problems you have....

  Your 0xc004d401 error is almost always caused by using one of three AV's - Norton, BitDefender, or Avast, and installing or updating the AV without first updating Vista to Service Pack 2 level. It is not enough to merely apply the SP with the AV still installed - the AV must first be uninstalled, and then the Service Pack installed, and then the AV reinstalled.

  This will required at least four reboots, as well as a fair amount of time to actually apply the SP.

  The procedure is

  1) Uninstall AV and reboot

  2) Run AV manufacturer's removal/cleanup tool and reboot

  3) Apply Service Pack 2 and reboot

  4) Reinstall AV and reboot

  5) Apply relevant updates and reboot as required

  I suspect that the best thing would be to attempt an SFC /scanfile again after removing the AV and see if it works then, before applying SP2 - the file doesn't appear to be updated by any Vista updates.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Proposed as answer by Ed Price - MSFTMicrosoft employee, Owner Tuesday, October 2, 2012 10:06 PM
  • Marked as answer by Noel D PatonEditor Tuesday, October 9, 2012 3:12 PM

  Wednesday, September 26, 2012 3:41 PM

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  Thanks for your support

  My problem has been resolved after uninstalling anti-virus

  Regards

  Ravi Tandon

  Friday, April 12, 2013 9:09 AM
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  Glad to hear it - thanks for the feedback!

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Sunday, April 14, 2013 9:01 AM

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