Answered by:
Activation Failed : Error Message 0xc004e003

Question
-
Hello, i tried to reinstall my notebook and i cant reactivate the windows.
Here are my specs :
- Product : Acer Travelmate 6292 - 832G25Mn
- OS : Windows Vista Business OA (EM) - SEA
Since i don't get any Windows Vista installation DVD from Acer, I've download the Windows Vista installation iso.
Installation ISO : en_windows_vista_with_sp2_x86_dvd_342266.iso with SHA1 : 25AD9A776503E6A583BEC07879DBCC5DFD20CD6E.
Well, installation works perfectly. And then I've installed driver, windows update and everything.
Then i tried to activate windows, it's stated that still have 29 days to activate, and then i tried click activate now.
But in the end, its failed and there's error message : 0xc004e003. Even my COA Sticker and product keys are behind my notebook.
I've read some of the topic about these 0xc004e003 and still haven't got the solution yet.
Tried to using MGADiag Tool:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-86W2M-CRMH2-T6MFM
Windows Product Key Hash: mQpyLjvZdMNZ4PS4IT24IUTQEzw=
Windows Product ID: 89576-OEM-7742701-57298
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010100.2.0.006
ID: {2FDCBA7D-3A79-4B24-B943-EA602D70C952}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.130707-1535
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2FDCBA7D-3A79-4B24-B943-EA602D70C952}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T6MFM</PKey><PID>89576-OEM-7742701-57298</PID><PIDType>2</PIDType><SID>S-1-5-21-1457575852-3058998618-3273756054</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>TravelMate 6292 </Model></SYSTEM><BIOS><Manufacturer>Acer </Manufacturer><Version>v1.3503</Version><SMBIOSVersion major="2" minor="4"/><Date>20080116000000.000000+000</Date></BIOS><HWID>ED333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SE Asia Standard Time(GMT+07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, Business edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: e12dd57d-07d5-4f64-9139-a92489a626b0
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89576-00154-427-057298-02-1033-6002.0000-1312014
Installation ID: 016723743923289203613384810062749580738711375275179543
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: T6MFM
License Status: Initial grace period
Time remaining: 42120 minute(s) (29 day(s))
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: PgAAAAEAAwABAAIABAABAAAABAABAAEAeqjwxIZmxrXI/EaDaqk0AYzxZNzcw7zh8vSsE8kaDCNi6qxWRso=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL CRESTLNE
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
ASF! OEMID OEMTBL
APIC INTEL CRESTLNE
SLIC ACRSYS ACRPRDCT
SSDT SataRe SataAhci
SSDT SataRe SataAhci
SSDT SataRe SataAhci
SSDT SataRe SataAhci
And i've tried this one from another topic :"
apart from the two head lines I can see nothing wrong with your report - which usually means that the Licensing Store is corrupted.
Please try the below steps to recreate the Store files. This may resolve the issue.
1) Open an Internet Browser window.
2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Restart your computer twice.
12) You may be required to enter the Product Key and/or Activate.
Reboot
Once complete, please post back with a new MGADiag report"
On instruction number 6, i cant find AppData\ Folder in my system, neither tokens.bar or tokens.dat.
Please help me about this issue. Thank you very much.
Sunday, May 11, 2014 8:15 AM
Answers
-
Please FOLLOW THE INSTRUCTIONS GIVEN.
You were told...
<quote>
You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment), using the Change Product Key link at the bottom of the System properties page.
You may need to activate by phone
</quote>
Did you do that?
For what version and edition of Windows is your machine licensed, according to the COA sticker on the case??
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Noel D PatonModerator Saturday, May 17, 2014 9:30 AM
- Marked as answer by Noel D PatonModerator Saturday, May 24, 2014 4:33 PM
Monday, May 12, 2014 8:41 PMModerator
All replies
-
on the AppData problem - you don't need to find it, merely follow the instructions (the folder is hidden by default).
What media did you use to reinstall the OS?- the Key is not the usual one for a reinstall done with Acer media.
Computers that come pre-installed with Windows from large manufacturers usually come with two Product Keys.
OEM SLP: This is the key that came in Windows (from the factory). It works by connecting to a BIOS flag (the SLIC table) found only on computers from that Manufacturer. It also checks for the existence of proper matching licenses in the OS itself. Once it sees both, it self-activates every time the machine is rebooted.
COA SLP: This is the key seen on the sticker located on the side, bottom or in the battery compartment of your machine. This key is for use if the OEM SLP self-activation stops working for whatever reason.
You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment), using the Change Product Key link at the bottom of the System properties page.
You may need to activate by phone.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Sunday, May 11, 2014 9:26 PMModerator -
Obtain the correct media: Recovery Media Purchase Program
Or better yet, purchase and install Microsoft Windows 7 Professional SP1 64-bit - OEM
Carey Frisch
Monday, May 12, 2014 2:38 AMModerator -
on the AppData problem - you don't need to find it, merely follow the instructions (the folder is hidden by default).
What media did you use to reinstall the OS?- the Key is not the usual one for a reinstall done with Acer media.
Computers that come pre-installed with Windows from large manufacturers usually come with two Product Keys.
OEM SLP: This is the key that came in Windows (from the factory). It works by connecting to a BIOS flag (the SLIC table) found only on computers from that Manufacturer. It also checks for the existence of proper matching licenses in the OS itself. Once it sees both, it self-activates every time the machine is rebooted.
COA SLP: This is the key seen on the sticker located on the side, bottom or in the battery compartment of your machine. This key is for use if the OEM SLP self-activation stops working for whatever reason.
You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment), using the Change Product Key link at the bottom of the System properties page.
You may need to activate by phone.
Okay. I did.
Here is my new MGADiag report :
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-86W2M-CRMH2-T6MFM
Windows Product Key Hash: mQpyLjvZdMNZ4PS4IT24IUTQEzw=
Windows Product ID: 89576-OEM-7742701-57298
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010100.2.0.006
ID: {2FDCBA7D-3A79-4B24-B943-EA602D70C952}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.130707-1535
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2FDCBA7D-3A79-4B24-B943-EA602D70C952}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T6MFM</PKey><PID>89576-OEM-7742701-57298</PID><PIDType>2</PIDType><SID>S-1-5-21-1457575852-3058998618-3273756054</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>TravelMate 6292 </Model></SYSTEM><BIOS><Manufacturer>Acer </Manufacturer><Version>v1.3503</Version><SMBIOSVersion major="2" minor="4"/><Date>20080116000000.000000+000</Date></BIOS><HWID>ED333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SE Asia Standard Time(GMT+07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, Business edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: e12dd57d-07d5-4f64-9139-a92489a626b0
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89576-00154-427-057298-02-1033-6002.0000-1332014
Installation ID: 016723743923289203613384810062749580738711375275179543
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: T6MFM
License Status: Initial grace period
Time remaining: 40860 minute(s) (28 day(s))
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: PAAAAAEAAwABAAIABAABAAAAAwABAAEAeqjwxIZmxrXI/EaDaqk0AYzxZNzcw7zh8vSsEwwjYuqsVkbK
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL CRESTLNE
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
ASF! OEMID OEMTBL
APIC INTEL CRESTLNE
SLIC ACRSYS ACRPRDCT
SSDT SataRe SataAhci
SSDT SataRe SataAhci
SSDT SataRe SataAhci
SSDT SataRe SataAhci
Then what should i do now?And i can't enter serial number or SNID if using Recovery Media Purchase Program from Acer.
Maybe its because i didn't bought it from Acer US store?
Monday, May 12, 2014 5:37 PM -
Please FOLLOW THE INSTRUCTIONS GIVEN.
You were told...
<quote>
You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment), using the Change Product Key link at the bottom of the System properties page.
You may need to activate by phone
</quote>
Did you do that?
For what version and edition of Windows is your machine licensed, according to the COA sticker on the case??
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Noel D PatonModerator Saturday, May 17, 2014 9:30 AM
- Marked as answer by Noel D PatonModerator Saturday, May 24, 2014 4:33 PM
Monday, May 12, 2014 8:41 PMModerator