I purchased a computer from ZT Systems that came with both Vista Ultimate and XP Pro recovery disks under the downgrade program Microsoft started last summer. I purchased Ultimate but XP was pre-installed until I am ready to switch. When I went to redeem my bonus pack, I got a message saying I wasn't qualified. How do I qualify under the Vista Ultimate software I paid for?
Diagnostic Report (1.7.0066.0):
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WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-FHT4C-VCFY8-3YRKM
Windows Product Key Hash: ZK/O6RwWyop+aTxQ2IaxWD3qn0s=
Windows Product ID: 76487-OEM-2211906-00248
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.2.0.pro
CSVLK Server: N/A
CSVLK PID: N/A
ID: {749E0753-3317-4301-A315-102E2857E881}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1_16E0B333-147-80004005
Resolution Status: N/A
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2989-80070002_B4D0AA8B-531-645
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{749E0753-3317-4301-A315-102E2857E881}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3YRKM</PKey><PID>76487-OEM-2211906-00248</PID><PIDType>2</PIDType><SID>S-1-5-21-1621883868-1130386430-3162538071</SID><SYSTEM><Manufacturer>MICRO-STAR INTERANTIONAL CO.,LTD</Manufacturer><Model>MS-7367</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V2.0B2</Version><SMBIOSVersion major="2" minor="5"/><Date>20071112000000.000000+000</Date><SLPBIOS>emaxs,emaxs</SLPBIOS></BIOS><HWID>C64D301701842076</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>
