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Product key RRS feed

  • Question

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    hi!!! i m using the Windows VistaTM home premium, at the corner of my screen bottom right its written that THIS COPY IS NOT GENUINE, and i willing to fix that. but my biggest concern is that i cant find my product key, i think it lost, but i dont know what to do, i need help. my PC just switches off after few seconds
    Saturday, April 5, 2008 2:35 PM

Answers

  • Hello Siya,

     

      In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.


    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=3123717&SiteID=25 into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

     

    Darin Smith

    WGA Forum Manager

     

    Monday, April 7, 2008 9:30 PM
  • Hi LMyers72,

     

      The issue may have been caused by the Chipset Update.

     

    Computers, that are built by large manufactures, that come with Vista Pre-Installed, come with two (2) Product Keys:

     

    1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be manually activated, but you must Activate by Phone.

     

      You can see from your Diagnostic Report that your Vista currently has the OEM SLP Key (seen in your Diag report on line "Windows License Type: OEM SLP")

     

     

      So, as you probably noticed, the motherboard is importent for a OEM SLP key to work. Normally when a Motherboard is replaced by the Manufacturer, they will replace it with another board that has the special instructions. But sometimes that doesn't happen or sometime the interface between Vista and the special instructions doesn't work correctly, (maybe due to an update that changes the specal instructions...like that Chipset Update). So to resolve your issue, we need to change out the OEM SLP key (that is currently in Vista) for the COA SLP (found on the sticker on the side or bottom of the computer) and then Activate Vista by Phone

     

      There are 2 ways to change the Product Key, in Vista

     

    A) The easy way:

    1) Click the 'Start' button

    2) Righ-click 'Computer' and select 'Properties'

    3) Click "Change product key"

    4) Type in the Product key from the sticker on your computer

    5) Click the Next button.

    6) You will be asked if want to Activate, click ok

    7) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 8)

    8) Activate Vista using the Activate by Phone method

     

    NOTE: when you call that number, you will first hear an Automated Voice that will try to Activate Vista for you. If the Atomated Voice gives you an option to talk to a Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep will your Activation be successful.

     

    B) Alternate way:

    1) Click the Start button

    2) Type: slui.exe 3 and hit the Enter key

    3) Type in the Product key from the sticker on your computer

    4) Click the Next button.

    5) You will be asked if want to Activate, click ok

    6) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7) Click the Start button

    8) Type: slui.exe 4 and hit the Enter key

    9) Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone.

     

    NOTE: when you call that number, you will first hear an Automated Voice that will try to Activate Vista for you. If the Automated Voice gives you an option to talk to a Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep will your Activation be successful.

     

    Hope this helps,

    Darin Smith

    WGA Forum Manager

    Tuesday, July 22, 2008 8:25 PM

All replies

  • Hello Siya,

     

      In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.


    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=3123717&SiteID=25 into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

     

    Darin Smith

    WGA Forum Manager

     

    Monday, April 7, 2008 9:30 PM
  • Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c533
    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-6HVMF-TTJ34-P92J4
    Windows Product Key Hash: 7KRyNvkpDG8G18qCc8dsDeUtcCg=
    Windows Product ID: 89572-OEM-7332166-00042
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.002
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {EC940775-AAEA-4130-B261-ADDF23221D9E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
     
    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398
     
    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
     
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
     
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3
     
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
     
    File Scan Data-->
     
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EC940775-AAEA-4130-B261-ADDF23221D9E}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P92J4</PKey><PID>89572-OEM-7332166-00042</PID><PIDType>2</PIDType><SID>S-1-5-21-1993626042-4291450397-2281180767</SID><SYSTEM><Manufacturer>emachines</Manufacturer><Model>W3611</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>CF94510J.15A.0028.2006.1213.1629</Version><SMBIOSVersion major="2" minor="4"/><Date>20061213000000.000000+000</Date></BIOS><HWID>5C333507018400D6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
     
    Spsys.log Content: 0x80070002
     
    This is the second time this has happened.  The first time I just reinstalled everything and I had my product key back.  The other day I turned on my computer and that dreaded message came up saying that I might be a victim of counterfit. How can I fix this and how can I keep this from happening again?  I have the sticker that I got when I bought my computer last year but when I typed in the product key from the sticker...it said that it was not valid. 
    What can I do????  Does this have anything to do with the INTEL(R) EXPRESS CHIPSET updates?  It seems that both times this happend I had just installed new updates.....
     
    Thank you for all your help!
    LMyers72
    Monday, July 21, 2008 12:24 PM
  • Hi LMyers72,

     

      The issue may have been caused by the Chipset Update.

     

    Computers, that are built by large manufactures, that come with Vista Pre-Installed, come with two (2) Product Keys:

     

    1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be manually activated, but you must Activate by Phone.

     

      You can see from your Diagnostic Report that your Vista currently has the OEM SLP Key (seen in your Diag report on line "Windows License Type: OEM SLP")

     

     

      So, as you probably noticed, the motherboard is importent for a OEM SLP key to work. Normally when a Motherboard is replaced by the Manufacturer, they will replace it with another board that has the special instructions. But sometimes that doesn't happen or sometime the interface between Vista and the special instructions doesn't work correctly, (maybe due to an update that changes the specal instructions...like that Chipset Update). So to resolve your issue, we need to change out the OEM SLP key (that is currently in Vista) for the COA SLP (found on the sticker on the side or bottom of the computer) and then Activate Vista by Phone

     

      There are 2 ways to change the Product Key, in Vista

     

    A) The easy way:

    1) Click the 'Start' button

    2) Righ-click 'Computer' and select 'Properties'

    3) Click "Change product key"

    4) Type in the Product key from the sticker on your computer

    5) Click the Next button.

    6) You will be asked if want to Activate, click ok

    7) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 8)

    8) Activate Vista using the Activate by Phone method

     

    NOTE: when you call that number, you will first hear an Automated Voice that will try to Activate Vista for you. If the Atomated Voice gives you an option to talk to a Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep will your Activation be successful.

     

    B) Alternate way:

    1) Click the Start button

    2) Type: slui.exe 3 and hit the Enter key

    3) Type in the Product key from the sticker on your computer

    4) Click the Next button.

    5) You will be asked if want to Activate, click ok

    6) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7) Click the Start button

    8) Type: slui.exe 4 and hit the Enter key

    9) Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone.

     

    NOTE: when you call that number, you will first hear an Automated Voice that will try to Activate Vista for you. If the Automated Voice gives you an option to talk to a Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep will your Activation be successful.

     

    Hope this helps,

    Darin Smith

    WGA Forum Manager

    Tuesday, July 22, 2008 8:25 PM
  • Thank you Darin!  I tried both ways and I can't get the "select my country" menu to come up.  Instead, I get the same big box asking if I want to purchase a new key or contact Microsoft.  I am not getting the phone number to get help.  I just knew that would have been too easy...ha ha

    Is there another way to get the number so I can get my life back to normal??? 

    Thank you for all your help!

    LMyers72
    Thursday, July 24, 2008 9:43 PM
  • LMyers72,

      Of course, here you go Worldwide Activation Call Centers

    Hope you get the problem sorted,
    Darin
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Friday, July 25, 2008 8:03 PM