Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Windows 7 activation issues RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello,

    I work in the education system and we are having issues with Windows activation.  At our schools we are behind "NetSweeper" and it is somehow blocking the activation process.  I need to know what ports, IP addresses or whatever it is that MS uses to activate Windows so I can have the "tunnel" created to allow this service to run properly.

    Right now if we take down our blocking rules the computers will activate just fine and work perfectly however with the blocking rules in place they will not activate and they just time out.  we have ports 80 and 443 open and everything is setup as it should be according to anything I can find online.

    I have run the WGA diagnostic and the results are as follows:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-KYRJW-BWF4Q-97QVD
    Windows Product Key Hash: m7hbP69TWoNFRZMJj6xk4yjjVc0=
    Windows Product ID: 00371-OEM-9304401-23541
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {A84A3F4A-1A55-4064-B0A0-9C97AB963041}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111025-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    Microsoft Office SharePoint Designer 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2efd_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A84A3F4A-1A55-4064-B0A0-9C97AB963041}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-97QVD</PKey><PID>00371-OEM-9304401-23541</PID><PIDType>8</PIDType><SID>S-1-5-21-2409540526-2347299568-2026245666</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 6000 Pro MT PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786G2 v01.09</Version><SMBIOSVersion major="2" minor="6"/><Date>20090825000000.000000+000</Date></BIOS><HWID>150C3307018400F8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Atlantic Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><ProductGUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>98524713FFE2500</Val><Hash>szsch/DrTDCPekMq5jEmnQkGW34=</Hash><Pid>73931-640-0449056-57693</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0017-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office SharePoint Designer 2007</Name><Ver>12</Ver><Val>BC1F9C0EFD8C580</Val><Hash>IZci4eEnvIopCJGPznem4WFgFY4=</Hash><Pid>89394-704-4560015-63238</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="17" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: da22eadd-46dc-4056-a287-f5041c852470
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00186-044-023541-02-4105-7601.0000-0462012
    Installation ID: 017345617606194072130584258696192423474563899434530624
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 97QVD
    License Status: Initial grace period
    Time remaining: 43080 minute(s) (29 day(s))
    Remaining Windows rearm count: 1
    Trusted time: 15/02/2012 2:43:06 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAIAAAABAAAAAQABAAEAJJS4OeRkyOsUA9zMBhqwaICfIhU808i9Rso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name      OEMID Value      OEMTableID Value
      APIC                  COMPAQ            EAGLLAKE
      FACP                  COMPAQ            EAGLLAKE
      HPET                  COMPAQ            EAGLLAKE
      MCFG                  COMPAQ            EAGLLAKE
      ASF!                  COMPAQ            EAGLLAKE
      TCPA                  COMPAQ            EAGLLAKE
      SLIC                  HPQOEM            SLIC-BPC

    I have called MS directly via the activation hotline and had zero satisfation there, it was like talking to a robot, the guy had no idea what I was saying and just kept repeating "sir can I have your installation ID so I can assist you in activating your MS product".  I don't think he spoke any english outside of the script he was given.

    We have machines that have been activated previously but for some reason are now coming up "not genuine" and they won't reactivate because of the firewall.  Taking down the firewall is not an acceptable practice because we are always working in a live environment and by taking down the firewall it allows everyone to get to all sites which is not acceptable in a school environment.

    Any further help would be much appreciated.

    -Corey

    Monday, February 20, 2012 1:50 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote
    "mooseheads36" wrote in message news:fbea5920-22a1-4735-b05e-20aeb45fde44...

    Hello,

    I work in the education system and we are having issues with Windows activation.  At our schools we are behind "NetSweeper" and it is somehow blocking the activation process.  I need to know what ports, IP addresses or whatever it is that MS uses to activate Windows so I can have the "tunnel" created to allow this service to run properly.

    Right now if we take down our blocking rules the computers will activate just fine and work perfectly however with the blocking rules in place they will not activate and they just time out.  we have ports 80 and 443 open and everything is setup as it should be according to anything I can find online.

    I have run the WGA diagnostic and the results are as follows:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-KYRJW-BWF4Q-97QVD
    Windows Product Key Hash: m7hbP69TWoNFRZMJj6xk4yjjVc0=
    Windows Product ID: 00371-OEM-9304401-23541
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048


    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 6000 Pro MT PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786G2 v01.09</Version><SMBIOSVersion major="2" minor="6"/><Date>20090825000000.000000+000</Date></BIOS>


    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Partial Product Key: 97QVD
    License Status: Initial grace period
    Time remaining: 43080 minute(s) (29 day(s))
    Remaining Windows rearm count: 1
    Trusted time: 15/02/2012 2:43:06 PM


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name      OEMID Value      OEMTableID Value
      APIC                  COMPAQ            EAGLLAKE
      FACP                  COMPAQ            EAGLLAKE
      HPET                  COMPAQ            EAGLLAKE
      MCFG                  COMPAQ            EAGLLAKE
      ASF!                  COMPAQ            EAGLLAKE
      TCPA                  COMPAQ            EAGLLAKE
      SLIC                  HPQOEM            SLIC-BPC

    I have called MS directly via the activation hotline and had zero satisfation there, it was like talking to a robot, the guy had no idea what I was saying and just kept repeating "sir can I have your installation ID so I can assist you in activating your MS product".  I don't think he spoke any english outside of the script he was given.

    We have machines that have been activated previously but for some reason are now coming up "not genuine" and they won't reactivate because of the firewall.  Taking down the firewall is not an acceptable practice because we are always working in a live environment and by taking down the firewall it allows everyone to get to all sites which is not acceptable in a school environment.

    Any further help would be much appreciated.

    -Corey

    Please attempt validation at
    also, use the Diagnostics at
    what response do you get from the two sites?
     
    (Normally, your install would pass validation, because it is still within the Grace Period – we need to know that this still happens)
     
    I assume you’ve seen the following KB - http://support.microsoft.com/kb/291983 – which I think still applies to Win7.
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Monday, February 20, 2012 11:36 PM
    • Marked as answer by Darin Smith MS Friday, February 24, 2012 10:25 PM
    Monday, February 20, 2012 2:16 PM
    Moderator

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    "mooseheads36" wrote in message news:fbea5920-22a1-4735-b05e-20aeb45fde44...

    Hello,

    I work in the education system and we are having issues with Windows activation.  At our schools we are behind "NetSweeper" and it is somehow blocking the activation process.  I need to know what ports, IP addresses or whatever it is that MS uses to activate Windows so I can have the "tunnel" created to allow this service to run properly.

    Right now if we take down our blocking rules the computers will activate just fine and work perfectly however with the blocking rules in place they will not activate and they just time out.  we have ports 80 and 443 open and everything is setup as it should be according to anything I can find online.

    I have run the WGA diagnostic and the results are as follows:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-KYRJW-BWF4Q-97QVD
    Windows Product Key Hash: m7hbP69TWoNFRZMJj6xk4yjjVc0=
    Windows Product ID: 00371-OEM-9304401-23541
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048


    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 6000 Pro MT PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786G2 v01.09</Version><SMBIOSVersion major="2" minor="6"/><Date>20090825000000.000000+000</Date></BIOS>


    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Partial Product Key: 97QVD
    License Status: Initial grace period
    Time remaining: 43080 minute(s) (29 day(s))
    Remaining Windows rearm count: 1
    Trusted time: 15/02/2012 2:43:06 PM


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name      OEMID Value      OEMTableID Value
      APIC                  COMPAQ            EAGLLAKE
      FACP                  COMPAQ            EAGLLAKE
      HPET                  COMPAQ            EAGLLAKE
      MCFG                  COMPAQ            EAGLLAKE
      ASF!                  COMPAQ            EAGLLAKE
      TCPA                  COMPAQ            EAGLLAKE
      SLIC                  HPQOEM            SLIC-BPC

    I have called MS directly via the activation hotline and had zero satisfation there, it was like talking to a robot, the guy had no idea what I was saying and just kept repeating "sir can I have your installation ID so I can assist you in activating your MS product".  I don't think he spoke any english outside of the script he was given.

    We have machines that have been activated previously but for some reason are now coming up "not genuine" and they won't reactivate because of the firewall.  Taking down the firewall is not an acceptable practice because we are always working in a live environment and by taking down the firewall it allows everyone to get to all sites which is not acceptable in a school environment.

    Any further help would be much appreciated.

    -Corey

    Please attempt validation at
    also, use the Diagnostics at
    what response do you get from the two sites?
     
    (Normally, your install would pass validation, because it is still within the Grace Period – we need to know that this still happens)
     
    I assume you’ve seen the following KB - http://support.microsoft.com/kb/291983 – which I think still applies to Win7.
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Monday, February 20, 2012 11:36 PM
    • Marked as answer by Darin Smith MS Friday, February 24, 2012 10:25 PM
    Monday, February 20, 2012 2:16 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    No reply from the Original Poster.

    Issue is assumed to be resolved.

    Darin MS

    Friday, February 24, 2012 10:25 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    if i formate my laptop the how can we get our windows key

    that again active my windows

    Sunday, January 19, 2014 4:35 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    It will be either on your COA sticker on the machine's case (or inside the battery compartment), or in the retail packaging if you bought Windows 7 yourself.

    You can also possibly recover it by using Belarc Advisor (www.belarc.com) - together with a lot more information.

    NOTE:

    Computers that come pre-installed with Windows from large manufacturers usually come with two Product Keys.

    OEM SLP: This is the key that came in Windows (from the factory). It works by connecting to a BIOS flag (the SLIC table) found only on  computers from that Manufacturer. It also checks for the existence of proper matching licenses in the OS itself. Once it sees both, it self-activates every time the machine is rebooted.

    COA SLP: This is the key seen on the sticker located on the side, bottom or in the battery compartment of your machine. This key is for use if the OEM SLP self-activation stops working for whatever reason.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, January 19, 2014 5:36 PM
    Moderator