please help RRS feed

  • Question

  • Hi all,
    we are a ten people tech support company. We have a setup of outlook 2003 with exchange server. we have a mailing list like EMAIL REMOVED whenever anyone sends a mail to this email address we all get the same mail. anyone of us pick up a mail and starts working on that. sometimes a mail is missed because of confusion that other will work on that. we want a mechanism with which if someone picks a mail to work on others should come to know that this mail is taken and work on other. is it possible to do in above mentioned setup.

    Monday, October 12, 2009 3:58 PM