Why do I keep getting counterfeit software message when my XP is legitmate ? RRS feed

  • Question

  • I have XP professional installed on a Dell XPS 400 for over a year now and it has worked fine with no validation messages. The XP Professional was re-installed a year ago after the original XPS 400 had repair issues that deemed it not worth the cost to repair, so the Dell XPS  400 is a replacement unit that I had all the programs transferred over from the now defunct computer. Is this a licensing issue instead?  I bought and paid for the Windows XP pro and use it on only one system.  If it is now considered invalid or counterfeit, why did it install with no such issues a year ago?
    Wednesday, April 15, 2009 7:27 PM


  • Hello Barneyboy1,

    Thank you for posting in our WGA Forum today. First let me clarify to make sure I understand. You had a Dell XPS 400 system that was broke and the repair cost exceeded the initial acquisition value? Next you procurred another Dell XPS computer and are attempting to install the same Windows XP Professional onto it? Am I understanding this correctly? Before I can answer this question please tell me what version of XP Professional did you actually purchase. Is it an OEM System Builder purchased @ a local shop? Is it an upgrade or full version? Is it a full Retail version? Please visit http://www.howtotell.com and compare the Certificate of Authenticity "COA" sticker against what you see here. Also compare the actual XP Professional media against what you see there as well. 

    Next please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.


    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.



    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.


    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:




    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.


    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.


    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.


    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being 

    Thank you,


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, April 20, 2009 9:22 PM
    Wednesday, April 15, 2009 8:35 PM