Hi,
We created a sub-grid from account to contact.
The sub-grid works well, it display the contact list correctly.
Here is where the problem lies, I want to mail merge to few 2 or more contacts out of that sub-grid.
Somehow the template of the mail merge only retrieve template that belongs to the account (Associated entity is account). I believe because this is a sub-grid from account. Is this by design or this is a bug in CRM 2015 RTM ?
Thank you.