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Update for Windows XP (KB934238) Won't Install

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Windows won't install this update. It doesn't tell me why and I can't find anyone else who is having a similar problem. It's kind of pissing me off because windows keeps telling me that there is an update to install but it fails every time it tries, and I cant' disable the notifications. Please help, this sucks.

Friday, June 29, 2007 10:36 PM

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Knarf,

Please read the information here: http://support.microsoft.com/kb/934238/en-us. The KB article will explain what you have to do prior installing the update.

Thank you.

Stephen Holm, MS

Wednesday, August 15, 2007 8:30 PM
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I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

1) Ensure you log onto the computer experiencing the issue with “Administrator” rights.

2) Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

http://www.microsoft.com/genuine

If the above steps did not resolve your issue lets continue with the steps below.

I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below; the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

http://go.microsoft.com/fwlink/?linkid=52012

You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

2. Please return to this post and “Paste” the results here for additional review.

Thank you
Stephen Holm
OGA Forum Manager

Friday, June 29, 2007 11:53 PM
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Knarf,

Since you are having problems installing more then just WGA, It would appear that your issue is a Windows Update site issue and is outside my area of knowledge.

KB934238 - Update for Windows XP

I suggest either reposting your question in the Windows Update site newsgroup: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

Or going to the Windows Update site support page: http://support.microsoft.com/ph/6527/

Thank you,

Stephen Holm, MS
WGA Forum Program Manager

Tuesday, September 4, 2007 6:00 PM
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Mark,

Curious can you please tell me exactly what operating system currently installed on this system? Currently you have an Unsupported OS installed on the machine. Also your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum.

Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing. You may also consider self help options detailed below. Please visit the Discussions in Windows Update forum http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US and post what exactly is causing the problem. This forum specializes with WU problems.

1.      A great place to begin is Windows Update Troubleshooter which has helped people troubleshoots problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem.

Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem:

1.      How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

2.      http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

3.      Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation: http://support.microsoft.com/kb/943144

4.      http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

5.      Windows Update Center: http://support.microsoft.com/ph/6527

Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with

enough information to get a resolution. Take care and should you have future

WGA problems please visit me again here :-).

Thank you,

Stephen Holm, MS

Wednesday, December 5, 2007 8:49 PM
0

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AkJK,

Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum.

Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing. You may also consider self help options detailed below. Please visit the Discussions in Windows Update forum http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US and post what exactly is causing the problem. This forum specializes with WU problems.

1.      A great place to begin is Windows Update Troubleshooter which has helped people troubleshoots problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem.

Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem:

1.      How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

2.      http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

3.      Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation: http://support.microsoft.com/kb/943144

4.      http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

5.      Windows Update Center: http://support.microsoft.com/ph/6527

Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with

enough information to get a resolution. Take care and should you have future

WGA problems please visit me again here :-).

Thank you,

Stephen Holm, MS

Saturday, December 8, 2007 2:01 AM
0

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Hello Rottykorn,

Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing. Please review the Knowledge Based (KB) article you are having problems installing by visiting http://support.microsoft.com/kb/934238 .

You may also consider self help options detailed below. Please visit the Discussions in Windows Update Forum located here: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US and post what exactly is causing the problem. This forum specializes with WU problems.

1.      A great place to begin is Windows Update Troubleshooter which has helped people troubleshoot problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem. Next I recommend visiting Windows Update Frequently Asked Questions located here:   http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fwindows%2Fupdate%2Ffaq%2FDefault.asp .

Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem:

1.      How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

2.      http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

3.      Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation: http://support.microsoft.com/kb/943144

4.      http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

5.      Windows Update Center: http://support.microsoft.com/ph/6527

Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

Thank you,

Stephen Holm, MS

WGA Forum Manager

Thursday, December 13, 2007 11:57 PM
0

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Hello M. Moreno,

Please try and download service pack 1 for net. Framework 3.0. This should solve the problem as it supersedes KB934238. It installs easily and will eliminate anymore installation reminders for KB934238. Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing. In an attempt to assist I would like to provide the following information. First please visit the following Knowledge Base (KB) article “Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation” located @ http://support.microsoft.com/kb/943144 .

Also visit the XP Newsgroups @ http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?query=Validation+Tool+%28KB892130&dg=microsoft.public.windowsupdate&cat=en-us-ms-winxp&lang=en&cr=US&pt=&catlist=B0DE109D-10E1-4C3C-BCC9-8EB7A22FC6A0&dglist=&ptlist=&exp=&sloc=en-us and search for Validation Tool KB892130. There are many articles you can review.

Next, recently many users have experienced problems surrounding the Windows Genuine Advantage Validation Tool (KB892130). If you find that Windows Update refuses to install most patches, you can register its missing DLLs yourself. This can be accomplished by manually entering seven commands (shown in Step 2, below) at a command prompt. If you need to run the fix on multiple machines, it's easiest to use a batch file, as Steps 1 through 5 explain:

Step 1. Open Notepad (or any text editor).

Step 2. Copy and paste the following command lines into the Notepad window (the /s switch runs the commands silently, freeing you from having to press Enter after each line):

regsvr32 /s wuapi.dll
regsvr32 /s wuaueng1.dll
regsvr32 /s wuaueng.dll
regsvr32 /s wucltui.dll
regsvr32 /s wups2.dll
regsvr32 /s wups.dll
regsvr32 /s wuweb.dll

Step 3. Save the file to your desktop, using a .bat or .cmd extension.

Step 4. Double-click the icon of the .bat or .cmd file.

Step 5. A command window will open, run the commands, and then close.

The next time you visit the Windows Update site, you should not have any problem installing the latest patches.

Another possible fix is to install an older version of the Windows Update files (downloadable from Step 2 of Microsoft Knowledge Base article http://support.microsoft.com/kb/927891/en-us#SPR over the newer version. This will involve launching the installer from a command line using a switch know as /wuforce.

Thank you,

Stephen Holm, MS

Wednesday, December 26, 2007 11:57 PM
0

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Hello Andy,

Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing.

You may also consider self help options detailed below. Please visit the Discussions in Windows Update Forum located here: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US and post what exactly is causing the problem. This forum specializes with WU problems.

1.      A great place to begin is Windows Update Troubleshooter which has helped people troubleshoot problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem. Next I recommend visiting Windows Update Frequently Asked Questions located here: http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fwindows%2Fupdate%2Ffaq%2FDefault.asp .

Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem:

1.      How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

2.      http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

3.      Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation: http://support.microsoft.com/kb/943144

4.      http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

5.      Windows Update Center: http://support.microsoft.com/ph/6527

Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

Thank you,

Matt Prall, MS
WGA Forum Manager

Thursday, January 17, 2008 8:30 PM

All replies

0

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I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

1) Ensure you log onto the computer experiencing the issue with “Administrator” rights.

2) Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

http://www.microsoft.com/genuine

If the above steps did not resolve your issue lets continue with the steps below.

I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below; the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

http://go.microsoft.com/fwlink/?linkid=52012

You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

2. Please return to this post and “Paste” the results here for additional review.

Thank you
Stephen Holm
OGA Forum Manager

Friday, June 29, 2007 11:53 PM
0

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I'm having a simmilar problem

Diagnostic Report (1.7.0039.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: N/A
Cached / Grace status: N/A, N/A
Windows Product Key: *****-*****-Y396X-MVDGK-VWD8T
Windows Product Key Hash: T9GZzx+K6asU8H/eEEHJ7DvO1xo=
Windows Product ID: 55679-007-5789587-22185
Windows Product ID Type: 5
CSVLK Server: N/A
CSVLK PID: N/A
Windows License Type: Retail
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: {61C1F043-FBA6-42F8-B307-3A7816A1321A}(3)
Is Admin: Yes
Commit / Reboot / BRT: N/A, N/A, N/A
WGA Version: Registered, 1.7.36.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A

Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.17.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-171-1

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{61C1F043-FBA6-42F8-B307-3A7816A1321A}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VWD8T</PKey><PID>55679-007-5789587-22185</PID><PIDType>5</PIDType><SID>S-1-5-21-854245398-73586283-682003330</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS A7V600-X ACPI BIOS Revision 1006</Version><SMBIOSVersion major="2" minor="3"/><Date>20040902000000.000000+000</Date></BIOS><HWID>7E1438CF01842E5F</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110413-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>59F7B78DA05A188</Val><Hash>k4de3xzJxneEuV4wtL+j1RmIvPQ=</Hash><Pid>54511-755-1592362-17962</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>

Other updates though, install properly

Wednesday, August 15, 2007 7:45 PM
1

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Knarf,

Please read the information here: http://support.microsoft.com/kb/934238/en-us. The KB article will explain what you have to do prior installing the update.

Thank you.

Stephen Holm, MS

Wednesday, August 15, 2007 8:30 PM
0

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I am having the same problem. I have attempted to follow the directions submitted by the forum moderator and so far, the issue remains unresolved.

I have installed the Microsoft Genuine Advantage Tool as described.

I have run the MGADiag.exe program as prescribed.

Windows XP validates 100%

Office 2003 validates 100%.

I have also read the TechNet article related to this problem (http://support.microsoft.com/kb/934238).

The article suggests the followinf scenarios:

• You install non-English versions of either of the following operating systems:
• Microsoft Windows XP
• Microsoft Windows Server 2003
• You install and configure a Unidrv-based printer.
• You install the Microsoft .NET Framework 3.0.

Thus far, I am running Microsoft Windows XP SP/2 U.S. Edition on an IBM ThinkPad T42.

Thus far, I do not have a unidrv-based printer (as far as I am aware).

I did have Microsoft .NET Framework installed. I uninstalled and KB934238 problem persists.

According to installation history from Microsoft Update, this is the error:

Installation Failure

Error Code: 0x80070003
Try to install the update again, or request help from one of the following resources.

For self-help options:

Frequently Asked Questions
Find Solutions
Windows Update Newsgroup

For assisted support options:

Microsoft Online Assisted Support (no-cost for issues related to getting updates)

Print | Close

So far, nothing has resolved this issue.

Tuesday, September 4, 2007 12:34 AM
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I have the same problem. Updates will not automatially install. My windows installation says that it is a valid installation. I can download individual updates and install them successfully. This all started when I had to use my original installation disk to repair the system, which was not letting me login. The repair was successful, but now auto updates do not work. Here are the result of the Genuine Advantage Diagnostic Tool

Diagnostic Report (1.7.0039.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: N/A
Cached / Grace status: N/A, N/A
Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
Windows Product ID: 76487-OEM-2211906-00102
Windows Product ID Type: 2
CSVLK Server: N/A
CSVLK PID: N/A
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: {4873067B-0380-43FC-A4EE-45BA563FFF91}(3)
Is Admin: Yes
Commit / Reboot / BRT: N/A, N/A, N/A
WGA Version: Registered, 1.7.36.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A

Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.5.540.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: 7E90FEE8-169-80004005_B4D0AA8B-514-80004005_025D1FF3-171-1

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4873067B-0380-43FC-A4EE-45BA563FFF91}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1757536514-4188347098-3631457325</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>OptiPlex 745 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>2.2.0 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070329000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>F85C393F0184607A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>74A9E02AF372500</Val><Hash>EPlU1EPSlPvr9DnNTTEUaUb44FM=</Hash><Pid>73931-640-0868463-57735</Pid><PidType>14</PidType></Product><Product GUID="{903A0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2003</Name><Ver>11</Ver><Val>B6CC356B66AD500</Val><Hash>PqkbGTMvgcsxzSnF4V0HfATAym8=</Hash><Pid>72076-640-3265543-55035</Pid><PidType>14</PidType></Product><Product GUID="{90530409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Standard 2003</Name><Ver>11</Ver><Val>B6CC356B66AD500</Val><Hash>PqkbGTMvgcsxzSnF4V0HfATAym8=</Hash><Pid>72090-640-3265543-55745</Pid><PidType>14</PidType></Product><Product GUID="{90A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>507E99C6BC96D00</Val><Hash>GDAi1zivHXI9mQRc45uym9VLkeI=</Hash><Pid>70172-640-5288847-55554</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>

Tuesday, September 4, 2007 4:26 PM
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Knarf,

Since you are having problems installing more then just WGA, It would appear that your issue is a Windows Update site issue and is outside my area of knowledge.

KB934238 - Update for Windows XP

I suggest either reposting your question in the Windows Update site newsgroup: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

Or going to the Windows Update site support page: http://support.microsoft.com/ph/6527/

Thank you,

Stephen Holm, MS
WGA Forum Program Manager

Tuesday, September 4, 2007 6:00 PM
0

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Caine,

Since you are having problems installing more then just WGA, It would appear that your issue is a Windows Update site issue and is outside my area of knowledge.

KB934238 - Update for Windows XP

I suggest either reposting your question in the Windows Update site newsgroup: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

Or going to the Windows Update site support page: http://support.microsoft.com/ph/6527/

Thank you,

Stephen Holm, MS
WGA Forum Program Manager
- Proposed as answer by Carlo Benian Monday, August 11, 2008 12:31 PM
Tuesday, September 4, 2007 6:00 PM
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Herb,

Since you are having problems installing more then just WGA, It would appear that your issue is a Windows Update site issue and is outside my area of knowledge.

KB934238 - Update for Windows XP

I suggest either reposting your question in the Windows Update site newsgroup: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

Or going to the Windows Update site support page: http://support.microsoft.com/ph/6527/

Thank you,

Stephen Holm, MS
WGA Forum Program Manager

Tuesday, September 4, 2007 6:02 PM
0

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Diagnostic Report (1.7.0066.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine (WGA unsupported OS)
Validation Code: 6
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-GWT2C-6VGDM-922MD
Windows Product Key Hash: F+ux3izTitj1bqHnqtR+whzipQ4=
Windows Product ID: 69712-641-3543463-45014
Windows Product ID Type: 0
Windows License Type: Unknown
Windows OS version: 5.2.3790.2.00030110.2.0.000
CSVLK Server: N/A
CSVLK PID: N/A
ID: {BF541E7E-D7FE-476F-8C02-D776285C59CB}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/A

Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 111 Unsupported OS
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics:

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BF541E7E-D7FE-476F-8C02-D776285C59CB}</UGUID><Version>1.7.0066.0</Version><OS>5.2.3790.2.00030110.2.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-922MD</PKey><PID>69712-641-3543463-45014</PID><PIDType>0</PIDType><SID>S-1-5-21-48581424-1903131440-736444204</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>PowerEdge 1750 </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="3"/><Date>20040414******.******+***</Date></BIOS><HWID>4CB53CC701843273</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>111</Result><Products/></Office></Software></GenuineResults>

Wednesday, December 5, 2007 4:52 PM
0

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Mark,

Curious can you please tell me exactly what operating system currently installed on this system? Currently you have an Unsupported OS installed on the machine. Also your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum.

Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing. You may also consider self help options detailed below. Please visit the Discussions in Windows Update forum http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US and post what exactly is causing the problem. This forum specializes with WU problems.

1.      A great place to begin is Windows Update Troubleshooter which has helped people troubleshoots problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem.

Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem:

1.      How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

2.      http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

3.      Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation: http://support.microsoft.com/kb/943144

4.      http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

5.      Windows Update Center: http://support.microsoft.com/ph/6527

Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with

enough information to get a resolution. Take care and should you have future

WGA problems please visit me again here :-).

Thank you,

Stephen Holm, MS

Wednesday, December 5, 2007 8:49 PM
0

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I am experiencing the failed update scenario. Four times today. I have been validated and run the Genuine advantage diagnostic tool

Diagnostic Report (1.7.0066.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-BFDCC-3BMCY-QGWPD
Windows Product Key Hash: 8dFTlxbCDMH7eCGI/GjBzGT53UI=
Windows Product ID: 76477-OEM-2111907-00109
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010300.2.0.hom
CSVLK Server: N/A
CSVLK PID: N/A
ID: {FDC3FAF3-3D60-40D4-BF9A-E19619A0C29F}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A

Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-470-80070002

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FDC3FAF3-3D60-40D4-BF9A-E19619A0C29F}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QGWPD</PKey><PID>76477-OEM-2111907-00109</PID><PIDType>2</PIDType><SID>S-1-5-21-1209770518-3413108524-1418861988</SID><SYSTEM><Manufacturer>Packard Bell NEC</Manufacturer><Model>00000000000000000000000</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F1Q</Version><SMBIOSVersion major="2" minor="3"/><Date>20051212000000.000000+000</Date><SLPBIOS>NECC_,NEC-PC,NEC Computers,NEC_Product</SLPBIOS></BIOS><HWID>67743B8701844E76</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Packard Bell</name><model>Packard Bell Computer</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>

Thursday, December 6, 2007 10:06 AM
0

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Dear Stephen:

Thank you for responding. I too, saw the unsupported OS message. I am running Windows 2003 server standard edition. I know Microsoft is really pushing the next generation server OS, but I thought W2K3 was at least still under the extended lifecycle support :~).

I will try your suggestions to see if I can get this update to install.

Thank You!

Mark Bury

Superior Endeavors, Inc.

Thursday, December 6, 2007 1:05 PM

SamuelJMello wrote:

Windows won't install this update. It doesn't tell me why and I can't find anyone else who is having a similar problem. It's kind of pissing me off because windows keeps telling me that there is an update to install but it fails every time it tries, and I cant' disable the notifications. Please help, this sucks.

Thursday, December 6, 2007 2:19 PM

Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: 7E90FEE8-169-80004005_B4D0AA8B-514-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C4EF9602-DA4F-4DAE-86FE-578D1286214C}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HF2BQ</PKey><PID>76477-OEM-2111907-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-1757981266-839522115-854245398</SID><SYSTEM><Manufacturer>Hewlett-Packard </Manufacturer><Model>Pavilion zt3300 (DN545AV) </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68BAL Ver. F.50</Version><SMBIOSVersion major="2" minor="3"/><Date>20040816000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>33473C07018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>HP</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>

Friday, December 7, 2007 5:28 AM

I am having the same problem. I have followed the directions. The validation showed "Passed" on all diagnostics.

Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-470-80070002

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A7549266-66EA-49A2-B280-4F6FDB83C1F1}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XHR2G</PKey><PID>55277-OEM-2111907-00110</PID><PIDType>2</PIDType><SID>S-1-5-21-1176311517-3587372083-946545296</SID><SYSTEM><Manufacturer>Sony Corporation </Manufacturer><Model>PCG-V505DC2(UC) </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0213B3</Version><SMBIOSVersion major="2" minor="31"/><Date>20030722000000.000000+000</Date><SLPBIOS>Sony Corporation,Sony Corporation</SLPBIOS></BIOS><HWID>24D53807018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Alaskan Standard Time(GMT-09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Sony Electronics Inc.</name><model>UCG221XEUM</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>

Friday, December 7, 2007 6:49 AM

AkJK,

Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing. You may also consider self help options detailed below. Please visit the Discussions in Windows Update forum http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US and post what exactly is causing the problem. This forum specializes with WU problems.

1. A great place to begin is Windows Update Troubleshooter which has helped people troubleshoots problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem.

Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem:

1. How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

2. http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

3. Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation: http://support.microsoft.com/kb/943144

4. http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

5. Windows Update Center: http://support.microsoft.com/ph/6527

Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with

enough information to get a resolution. Take care and should you have future

WGA problems please visit me again here :-).

Thank you,

Stephen Holm, MS

Saturday, December 8, 2007 2:01 AM

Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.18.5
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Data-->
Office Status: 104 Unknown PID
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1_B4D0AA8B-818-80070057

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Allowed
Download unsigned ActiveX controls: Prompt
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Prompt
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E7427A18-6007-4A73-ACD5-16EEE1D39368}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YBQ46</PKey><PID>76487-OEM-2211906-00110</PID><PIDType>2</PIDType><SID>S-1-5-21-2853428102-421623700-229715853</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-FJ290P</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0090X6</Version><SMBIOSVersion major="2" minor="31"/><Date>20051130000000.000000+000</Date><SLPBIOS>Sony Corporation,Sony Corporation</SLPBIOS></BIOS><HWID>5D803C07018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Sony Electronics Inc.</name><model>VAIO Computer</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>104</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults>

Sunday, December 9, 2007 2:26 AM

sabir .s

Sunday, December 9, 2007 9:12 AM

I too am having a problem with installing this update. I don't know what to do. I ran the MGA Diagnostic tool and it worked perfect. I ran the test for Windows Genuine Advantage program and that didn't come up with any errors either... any ideas? Please email me at my email if possible, otherwise I will be back to check up on this. It's much appreciated...

Thank you!

Toni

Tuesday, December 11, 2007 1:10 AM

Diagnostic Report (1.7.0066.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-Y249W-VYFR2-BJHX7
Windows Product Key Hash: ZwHHHAhp+nFvVFdarZBO+H539+A=
Windows Product ID: 55276-012-5440942-22623
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 5.1.2600.2.00010100.2.0.pro
CSVLK Server: N/A
CSVLK PID: N/A
ID: {C69B1FEA-53E7-4E95-9B73-A20383874145}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A

Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.18.7
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-171-1_3E121E02-555-80004005_3E121E02-277-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C69B1FEA-53E7-4E95-9B73-A20383874145}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BJHX7</PKey><PID>55276-012-5440942-22623</PID><PIDType>5</PIDType><SID>S-1-5-21-1085031214-688789844-839522115</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO., LTD</Manufacturer><Model>MS-7142</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20050503000000.000000+000</Date></BIOS><HWID>1AF233570184227D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90150409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Access 2003</Name><Ver>11</Ver><Val>38A7041AB821DE8</Val><Hash>Qjv2zeg9udBEPk5BsyMjMFhSJLc=</Hash><Pid>70136-756-6619166-55242</Pid><PidType>1</PidType></Product><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>B3844417182EDD2</Val><Hash>F6xqViQcHB46dxe5Du+VwNNd+zg=</Hash><Pid>70141-745-4952195-56603</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>

Thursday, December 13, 2007 5:56 AM

Mark-Bury,

This forum doesn't support Windows Server. Please visit http://www.microsoft.com/technet/community/en-us/windowsserver/default.mspx for assistance with Server. Take care :-)

stephen holm, MS

Thursday, December 13, 2007 11:44 PM

Hello Moreno,

Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing. Please review the Knowledge Based (KB) article you are having problems installing by visiting http://support.microsoft.com/kb/934238 .

You may also consider self help options detailed below. Please visit the Discussions in Windows Update Forum located here: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US and post what exactly is causing the problem. This forum specializes with WU problems.

1. A great place to begin is Windows Update Troubleshooter which has helped people troubleshoot problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem. Next I recommend visiting Windows Update Frequently Asked Questions located here: http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fwindows%2Fupdate%2Ffaq%2FDefault.asp .

1. How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

2. http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

3. Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation: http://support.microsoft.com/kb/943144

4. http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

5. Windows Update Center: http://support.microsoft.com/ph/6527

Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

Thank you,

Stephen Holm, MS

WGA Forum Manager

Thursday, December 13, 2007 11:49 PM

Hello Knarf,

1. How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

2. http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

3. Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation: http://support.microsoft.com/kb/943144

4. http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

5. Windows Update Center: http://support.microsoft.com/ph/6527

Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

Thank you,

Stephen Holm, MS

WGA Forum Manager

Thursday, December 13, 2007 11:51 PM

Herb,

1. How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

2. http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

3. Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation: http://support.microsoft.com/kb/943144

4. http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

5. Windows Update Center: http://support.microsoft.com/ph/6527

Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

Thank you,

Stephen Holm, MS

WGA Forum Manager

Thursday, December 13, 2007 11:53 PM

Hello Silverlake,

1. How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

2. http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

3. Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation: http://support.microsoft.com/kb/943144

4. http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

5. Windows Update Center: http://support.microsoft.com/ph/6527

Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

Thank you,

Stephen Holm, MS

WGA Forum Manager

Thursday, December 13, 2007 11:54 PM

Hello Rottykorn,

1. How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

2. http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

3. Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation: http://support.microsoft.com/kb/943144

4. http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

5. Windows Update Center: http://support.microsoft.com/ph/6527

Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

Thank you,

Stephen Holm, MS

WGA Forum Manager

Thursday, December 13, 2007 11:57 PM

The results of my MGA test. I'm running XP Pro x64 and can't install KB934238

Diagnostic Report (1.7.0066.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine (WGA unsupported OS)
Validation Code: 6
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-BK7XQ-27493-PT36T
Windows Product Key Hash: YpLZx0Ddh7+uoTs99aEqcadZRsA=
Windows Product ID: 76588-310-2622101-51028
Windows Product ID Type: 0
Windows License Type: Unknown
Windows OS version: 5.2.3790.2.00010100.2.0.000
CSVLK Server: N/A
CSVLK PID: N/A
ID: {F2D0949F-C16E-4E44-9024-1FFB99B6CE41}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/A

Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 111 Unsupported OS
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics:

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FA09C5B5-7EBF-45DA-A74E-3CE523F15E3A}</UGUID><Version>1.7.0066.0</Version><OS>5.2.3790.2.00010100.2.0.000</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PT36T</PKey><PID>76588-310-2622101-51028</PID><PIDType>0</PIDType><SID>S-1-5-21-1814260564-1748104777-419465161</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5K Deluxe</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0603 </Version><SMBIOSVersion major="2" minor="4"/><Date>20071030******.******+***</Date></BIOS><HWID>80B8361F01841D7A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>111</Result><Products/></Office></Software></GenuineResults>

Thanks for your help

Saturday, December 15, 2007 3:42 AM

Quit trying to install KB934238. Go to Microsoft Download Center and download Service Pack 1 for .net framework version 3.0. This supercedes KB934238 and should install with no problem. You won't be bothered with notices about KB934238 again. Good Luck.

Saturday, December 15, 2007 4:28 PM

Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.5.540.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics:

File Scan Data-->
File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{753EC468-CF57-4E22-80F8-C50710374543}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>55277-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2939561921-163748893-4247568029</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 4300 </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20010910000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>F05B3B8F0184C04E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell Dimension DIM4300S</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>

Saturday, December 15, 2007 9:21 PM

Thank you Mr. Tex. That solved the problem.

Sunday, December 16, 2007 5:00 PM

Dear Steve, If anybody else keeps asking you about this just tell them to install kb929300. this is the service pack 1 update for .net framework 3.0. apparently it includes the update for kb934238 and installs it for you. After you install .net 3.0 SP1, update kb934238 goes away.

Thanks,

Stuart

Saturday, December 22, 2007 9:57 PM

It turns out I hadn't activated a couple of my Office components, but I the update still will not install. The results from the MGA Diagnostic is pasted below

Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-531-645_025D1FF3-171-1_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{73ECF723-6283-4F0D-86B4-114AFA8FD9DE}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>76487-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-329068152-1482476501-725345543</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq nx6125 (PZ118UA#ABA) </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68DTT Ver. F.11</Version><SMBIOSVersion major="2" minor="3"/><Date>20060829000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>63223507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>HP</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>731DC530974FEAC</Val><Hash>uopXg6VvlSlF8N/BgWn/CB/Wdr0=</Hash><Pid>81599-854-5955837-65975</Pid><PidType>1</PidType></Product><Product GUID="{91120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>ABDCB520ED756AC</Val><Hash>T0+VbSZzPsuS0+NeSxmdcJmNVrs=</Hash><Pid>84889-854-2996306-63785</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>9A36875FD8386AC</Val><Hash>hbZEUZu+q5oCd0B/oQJ3i3NzzDo=</Hash><Pid>84890-854-2996295-63362</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>

Sunday, December 23, 2007 12:07 PM

I had the same problem and searched many forums until I found the fix. Go to the microsoft download site and download Service Pak 1 for net.framework 3.0. This superceeds KB934238 and will install easily. You won't be bothered with anymore installation reminders for KB934238. Good Luck,

Mr. Tex

Monday, December 24, 2007 12:32 AM

Dear Moderator - you should respond to all inquiries regard failure of KB934238 to install that everyone should download service pack 1 for net.framework 3.0. This will solve the problem as it superceeds KB934238. It installs easily and will eliminate anymore installation reminders for KB934238.

Mr. Tex

Monday, December 24, 2007 12:36 AM

Followed your instructions, and still have a problem. I have used the diagnostics tool & hope you can help.

Thanks

Tuesday, December 25, 2007 4:38 PM

Hey thank you very much :-)

Stephen Holm MS

Wednesday, December 26, 2007 9:18 PM

I've tried everything here, still won't install.

Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.18.5
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-171-1

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: E:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{394DCF62-6267-45F4-B80E-5002001E997E}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6QV7B</PKey><PID>55277-OEM-2145457-07932</PID><PIDType>3</PIDType><SID>S-1-5-21-527237240-839522115-725345543</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO., LTD</Manufacturer><Model>MS-7181</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20070227000000.000000+000</Date></BIOS><HWID>251334EF0184227D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{913D0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Standard for Students and Teachers</Name><Ver>10</Ver><Val>A7080A4D5B67710</Val><Hash>scKZDDN+vMiQf9SbxK+FTe4vmMk=</Hash><Pid>55866-719-0106966-17195</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>

Wednesday, December 26, 2007 9:37 PM

Got it!! Thanks all for posting here!

Wednesday, December 26, 2007 10:04 PM

Hello M. Moreno,

Please try and download service pack 1 for net. Framework 3.0. This should solve the problem as it supersedes KB934238. It installs easily and will eliminate anymore installation reminders for KB934238. Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing. In an attempt to assist I would like to provide the following information. First please visit the following Knowledge Base (KB) article “Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation” located @ http://support.microsoft.com/kb/943144 .

Also visit the XP Newsgroups @ http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?query=Validation+Tool+%28KB892130&dg=microsoft.public.windowsupdate&cat=en-us-ms-winxp&lang=en&cr=US&pt=&catlist=B0DE109D-10E1-4C3C-BCC9-8EB7A22FC6A0&dglist=&ptlist=&exp=&sloc=en-us and search for Validation Tool KB892130. There are many articles you can review.

Next, recently many users have experienced problems surrounding the Windows Genuine Advantage Validation Tool (KB892130). If you find that Windows Update refuses to install most patches, you can register its missing DLLs yourself. This can be accomplished by manually entering seven commands (shown in Step 2, below) at a command prompt. If you need to run the fix on multiple machines, it's easiest to use a batch file, as Steps 1 through 5 explain:

Step 1. Open Notepad (or any text editor).

Step 2. Copy and paste the following command lines into the Notepad window (the /s switch runs the commands silently, freeing you from having to press Enter after each line):

regsvr32 /s wuapi.dll
regsvr32 /s wuaueng1.dll
regsvr32 /s wuaueng.dll
regsvr32 /s wucltui.dll
regsvr32 /s wups2.dll
regsvr32 /s wups.dll
regsvr32 /s wuweb.dll

Step 3. Save the file to your desktop, using a .bat or .cmd extension.

Step 4. Double-click the icon of the .bat or .cmd file.

Step 5. A command window will open, run the commands, and then close.

The next time you visit the Windows Update site, you should not have any problem installing the latest patches.

Another possible fix is to install an older version of the Windows Update files (downloadable from Step 2 of Microsoft Knowledge Base article http://support.microsoft.com/kb/927891/en-us#SPR over the newer version. This will involve launching the installer from a command line using a switch know as /wuforce.

Thank you,

Stephen Holm, MS

Wednesday, December 26, 2007 11:57 PM

UNCHECK THE UPDATE

INSTALL NET FRAME WORK SP1 FIRST

AND THE PROBLEM (Error Code: 0x80242006 ) GOES AWAY.

KB934238 IS NOT FOR THE ENGLISH VERSION

Friday, December 28, 2007 7:13 PM

Saturday, December 29, 2007 7:25 AM

no se como instalar el windows genuino, me dice ke podria ser victima de una falsificacion de software

como le hago???

Saturday, December 29, 2007 8:58 AM

SamuelJMello wrote:

did you ever get it fixed? i am having the same problem.

Sunday, December 30, 2007 3:36 AM

Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-470-80070002

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{37C606F7-1325-4AE5-9A7C-2938F8C7F768}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-M2QY7</PKey><PID>76475-019-6339304-21821</PID><PIDType>5</PIDType><SID>S-1-5-21-57989841-1060284298-1202660629</SID><SYSTEM><Manufacturer>00101200 6545C</Manufacturer><Model>03993900009401</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.03</Version><SMBIOSVersion major="2" minor="0"/><Date>19990820000000.000000+000</Date></BIOS><HWID>73B634BF0184604A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>

Wednesday, January 2, 2008 11:32 PM

Downloading Update for Windows XP (KB934238) (update 1 of 3)... failed!

Well its got me stumped too. microsoft needs to rewrite this one

Saturday, January 5, 2008 12:19 PM

Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 104 Unknown PID
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1_B4D0AA8B-818-80070057

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BB5A9564-902A-4B93-B7C0-40970C931724}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3R2BW</PKey><PID>76477-OEM-2111907-00103</PID><PIDType>2</PIDType><SID>S-1-5-21-3407253696-4190611558-4146108589</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>W3644</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20071110000000.000000+000</Date><SLPBIOS>Gateway,Gateway,Gateway,Gateway</SLPBIOS></BIOS><HWID>11CA3ABF01848066</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>eMachines</name><model>W3644</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults>

axhandlebill@yahoo.com

Saturday, January 5, 2008 12:50 PM

Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.5.540.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-171-1

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{19335C68-BC0C-448D-9D2D-26BB011DCEBF}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XKKQJ</PKey><PID>55277-OEM-2154045-91099</PID><PIDType>3</PIDType><SID>S-1-5-21-682003330-1364589140-725345543</SID><SYSTEM><Manufacturer>Mustek6376 mst6376</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FG</Version><SMBIOSVersion major="2" minor="3"/><Date>20040301000000.000000+000</Date></BIOS><HWID>196E351701846062</HWID><UserLCID>1C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>C162EE7CC54C7DA</Val><Hash>FgEz0WFGu7XHfz1mbfnfPYDGcZU=</Hash><Pid>54185-640-3123014-17407</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>

Saturday, January 5, 2008 1:46 PM

I am also having the same problem. Any help would be appreciated.

SamuelJMello wrote:

Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-171-1

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{700B92C4-55FA-4907-87FB-90E4979E4B36}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6JYR9</PKey><PID>55285-014-2429594-21942</PID><PIDType>5</PIDType><SID>S-1-5-21-1993962763-789336058-725345543</SID><SYSTEM><Manufacturer>INTEL</Manufacturer><Model>TEHAMA</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>07.00T </Version><SMBIOSVersion major="2" minor="3"/><Date>20020821000000.000000+000</Date></BIOS><HWID>2F2D360F0184CF63</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>564A7F37F96FECE</Val><Hash>V6T29PYoM5bxOgNiGBRuCKEDn9E=</Hash><Pid>81599-871-8209484-65704</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>

Saturday, January 5, 2008 8:36 PM

Thank you Mr. Tex - This worked perfectly for me and resolved a very annoying problem. Bravo!

Thursday, January 17, 2008 7:07 PM

Hello Andy,

You may also consider self help options detailed below. Please visit the Discussions in Windows Update Forum located here: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US and post what exactly is causing the problem. This forum specializes with WU problems.

1. A great place to begin is Windows Update Troubleshooter which has helped people troubleshoot problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem. Next I recommend visiting Windows Update Frequently Asked Questions located here: http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fwindows%2Fupdate%2Ffaq%2FDefault.asp .

Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem:

1. How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

2. http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

3. Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation: http://support.microsoft.com/kb/943144

4. http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

5. Windows Update Center: http://support.microsoft.com/ph/6527

Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

Thank you,

Matt Prall, MS
WGA Forum Manager

Thursday, January 17, 2008 8:30 PM

I am having the same issue with 2003 Enterprise 64 bit.

Thursday, January 17, 2008 10:12 PM

Hey man! That was exactly my problem and you nailed the solution! Thanks for the posting!

Thursday, January 31, 2008 6:49 AM

just installed norton from verizon yahoo portal partnership from the axp version, but the live update won't install so came here and it won't install here either. what's going on?

Diagnostic Report (1.7.0069.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
Windows Product ID: 55277-OEM-2111907-00102
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010300.2.0.hom
CSVLK Server: N/A
CSVLK PID: N/A
ID: {D7FE61D5-18B6-47B6-B31D-3AF856FCCBCB}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A
Version: N/A

Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.18.5
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-171-1

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D7FE61D5-18B6-47B6-B31D-3AF856FCCBCB}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>55277-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2966927733-650978795-2170371235</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 2400 </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20031202000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>280D3D4F01842042</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell OPTIPLEX DIM2400</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>

Wednesday, February 13, 2008 9:23 PM

PLEASE CAN SOMEONE HELP ME IN REGARDS TO DOWNLOADING WINDOWS UPDATES.

FOLLOWING IS FROM MY COMPUTER WINDOWS XP

THANK YOU,

PETER

Diagnostic Report (1.7.0069.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-7J7V8-3BBWR-YJB6G
Windows Product Key Hash: OqUVHTQEuQYPh1KrBsXaktIbvnU=
Windows Product ID: 76477-OEM-2171316-22546
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010300.2.0.hom
CSVLK Server: N/A
CSVLK PID: N/A
ID: {189D67B5-9B87-4E81-AFCC-B0C422FCCC62}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A
Version: N/A

Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 114 Blocked VLK 2
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-171-1

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{189D67B5-9B87-4E81-AFCC-B0C422FCCC62}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YJB6G</PKey><PID>76477-OEM-2171316-22546</PID><PIDType>3</PIDType><SID>S-1-5-21-1708537768-602609370-839522115</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D865GLC_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>SA86510A.86A.1032.2007.0202.1127</Version><SMBIOSVersion major="2" minor="3"/><Date>20070202000000.000000+000</Date></BIOS><HWID>DAB936CF01848067</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17273</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>

Tuesday, February 19, 2008 6:27 PM

Hello Peter,

Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. I have extracted a portion of your diagnostic results to review with you:

Office Status: 114 Blocked VLK 2.

We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation. Unfortunately, the product key used to install your Office Suite is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder. As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

Also please review the Validation Advisor for further guidance at:

https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer and/or the Office Suite and let them know it is a counterfeit copy. Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx who have become victims. Reporting piracy will assist in stopping unscrupulous business practices. Microsoft legal will follow up on all leads provided. Submitting piracy reports will assist in stopping unscrupulous business practices. We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

Thank you,

Matt Prall, MS
WGA Forum Manager

Tuesday, February 19, 2008 6:31 PM

Window XP Home updates will not install

Diagnostic Report (1.7.0069.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-DMXG9-93WKQ-48H89
Windows Product Key Hash: JimP+meeLFcak9xytfmHVAeCkDo=
Windows Product ID: 76475-017-8218754-21543
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 5.1.2600.2.00010300.2.0.hom
CSVLK Server: N/A
CSVLK PID: N/A
ID: {CCCAF8C4-F42A-4049-9AC6-AEFDB2B90E66}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A
Version: N/A

Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.18.5
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Data-->
Office Status: 114 Blocked VLK 2
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2920-80070002_B4D0AA8B-531-645_025D1FF3-171-1

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: F:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{CCCAF8C4-F42A-4049-9AC6-AEFDB2B90E66}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-48H89</PKey><PID>76475-017-8218754-21543</PID><PIDType>5</PIDType><SID>S-1-5-21-861567501-1229272821-839522115</SID><SYSTEM><Manufacturer>AWARD_</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20040819000000.000000+000</Date></BIOS><HWID>F9BD3ED70184A05B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17015</Pid><PidType>14</PidType></Product><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57796</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72077-640-0000106-55217</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55850</Pid><PidType>14</PidType></Product><Product GUID="{90A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>70172-640-0000106-55264</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>

Sunday, March 2, 2008 11:58 PM

Hello Terry,

Office Status: 114 Blocked VLK 2.

Also please review the Validation Advisor for further guidance at:

https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

Thank you,

Matt Prall, MS
WGA Forum Manager

Monday, March 3, 2008 7:09 PM

Fix SQLEVN70.RLL DOWNLOADS and FIX Now

Thank-You

Monday, August 11, 2008 12:26 PM

Microsoft Outloock Express

Thank-You

Monday, August 11, 2008 12:35 PM

Diagnostic Report (1.7.0110.1):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-FB4P3-BQCJF-JY688
Windows Product Key Hash: sVoeVyE+v1bM1QL9jYEJydziC3U=
Windows Product ID: 76487-OEM-2227915-32051
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {B780497C-CDB6-41C9-884B-94D40CAEA6EE}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.8.31.9
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1_E2AD56EA-761-d003_E2AD56EA-762-0_E2AD56EA-134-80004005
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A
Version: N/A

WGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.8.31.9
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: Microsoft
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-171-1_FA827CE6-153-8007007e_FA827CE6-180-8007007e

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B780497C-CDB6-41C9-884B-94D40CAEA6EE}</UGUID><Version>1.7.0110.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JY688</PKey><PID>76487-OEM-2227915-32051</PID><PIDType>3</PIDType><SID>S-1-5-21-1060284298-515967899-682003330</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>132-CK-NF79</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20080625000000.000000+000</Date></BIOS><HWID>19ED3A4701848678</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57015</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>

Licensing Data-->
N/A

HWID Data-->
N/A

OEM Activation 1.0 Data-->
BIOS string matches: no
Marker string from BIOS: N/A
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

OEM Activation 2.0 Data-->
N/A

Sunday, November 30, 2008 4:53 PM

Answered by:

Update for Windows XP (KB934238) Won't Install

Question

Answers

Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

All replies

Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).