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INSTALLATION OF ONE CARE AFTER SYSTEM BOARD REPLACEMENT RRS feed

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    I HAVE TRIED FOR THE LAST TIME to reinstall my Windows Live One Care protection.  MY SYSTEM BOARD WAS REPLACED.  Therefore, my WLOC is GONE,  along with the WINDOWS LIVE PASSWORD USED TO SET THE FIRST INSTALLATION UP. 

     

    When trying now to reinstall.....I keep getting the request to enter the Windows Live ID  used on the first installation.  OF COURSE, THIS IS IMPOSSIBLE....... HELP!!!!

     

    THIS SOFTWARE WILL NOT ACCEPT THE PRODUCT KEY ON THE PURCHASED SOFTWARE PACKAGE.  IT  WILL KEEP ASKING FOR THE WINDOWS LIVE ID USED ON THE FIRST INSTALLATION.  AGAIN,   HELP!!!!

    Wednesday, February 13, 2008 10:42 PM

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    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.

     

    -steve

     

    Thursday, February 14, 2008 1:55 AM
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