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Fully Licensed and Activated Office XP fails MGA Test RRS feed

  • Question

  • I am running Office XP Standard on Windows 2000 Pro. The Office software is an upgrade I bought personally and applied to a Dell OEM Office 2000 Small Business Edition license. This was on a system I bought directly from Dell. All software products were registered and/or activated by me as soon as they were acquired.

    Until today, upgrades through Microsoft Update (which checks licenses) were fine. Something has changed in the past day or so. After four hours of checking things out and hanging on the phone to Microsoft, I have resolved nothjing (I did not get a promised callback from a customer relations person)

    As someone who has strongly advocated the importance of licensing to colleagues and clients and defended Microsoft, I am shocked by this false postive (negative?) of the firm's latest software and am even less happy about my inablility to get an explanation.

    I hope this is experience is atypical. Microsoft has improved in many other respects.

    Julian
    Victoria, Canada

    P.S. A listng follows of the WGA Report

    Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Unsupported OS
    Detailed Status: N/A
    Windows Product Key: *****-*****-BJ2X6-8WGMJ-7QHVK
    Windows Product Key Hash: BVdSZHENUbD6bfLCU3YaHPeF1K0=
    Windows Product ID: 51874-015-9079037-09967
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.0.2195.2.00010000.4.0.pro
    ID: 72c79bde-19bd-4262-8484-d0f47f78b55e
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.18.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-150-80070002_7E90FEE8-175-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>72c79bde-19bd-4262-8484-d0f47f78b55e</UGUID><Version>1.5.0723.1</Version><OS>5.0.2195.2.00010000.4.0.pro</OS><PKey>*****-*****-*****-*****-7QHVK</PKey><PID>51874-015-9079037-09967</PID><PIDType>0</PIDType><SID>S-1-5-21-854245398-492894223-1708537768</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>XPST450</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="1"/><Date>20001013******.******+***</Date></BIOS><HWID>B9823B3F01840059</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Standard</Name><Ver>10</Ver><Val>2F1DAF9D9C14B55</Val><Hash>Uk0zSGshwVDNgON9aQuvltAGpjI=</Hash><Pid>54187-752-9199786-17745</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Wednesday, December 20, 2006 12:05 AM

Answers

  • Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

    Monday, December 25, 2006 3:35 PM

All replies

  • Hi Julian,

    I am sorry to hear that you had a poor support experience with Microsoft.  Hopefully we can make that experience better.  Thank you for posting your diagnostic report, this helps me a lot.  This is what I can tell from reviewing it.

    1)  Your PC is not running Windows XP or Windows Vista.  You confirmed that it was Windows 2000, which is why it shows 'Unsupported OS' in the diagnostic report.  We do not validate Windows 2000.
    2)  You do have Microsoft Office Standard installed.
    3)  This is a Dell PC (XPST450).
    4) 
    The Office Standard Suite is reporting 'not activated' (meaning Office Product Activation).

    You did not specifiy exactly what error you encountered, but I am speculating that you possibly tried to download an Office update and it failed?  Is that so?  If not, can you elaborate on the problem further??

    To resolve the 'not activated' issue, please follow these steps:

    1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    2) Delete the data.dat file.
    3) This data.dat file is for Office (not OGA).
    4) Once the file has been deleted, open an Office application such as MS Word and ACTIVATE it.
    5) After product activation is successful, let’s try revalidating (this is the OGA part; Office Genuine Advantage): http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=en

    Note:  Please make sure you have the 25-character product key for Office Standard available (you will need it).

    Once you re-activate, and perform step #5 above, try to do what you were doing earlier when you experienced the failure. 

    Let us know how things go!

    Thanks,
    Michelle

    Wednesday, December 20, 2006 9:57 PM
  • I tried this but could not access the validation options since the applications insist the software is already activated (which is true). Microsoft Canada yesterday confimed that the product key is valid. In desparation, I have removed and re-installed the applicaions using the same media as acquired from Dell and Future Shop (a major electronics retailer in Canada that supplied me the Office XP Standard upgrade four years ago. Yesterday, a case number was assigned, initially SRX06122062821 but later changed to 1025980020.
    Thursday, December 21, 2006 3:31 PM
  • No joy. I tried several times deleting the OGA .dat file in the C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\ folder, rebooting the system and restarting the applications still report (acurately) that they have already been activated thus denying me access to the web and phone options for activating. Could there be another .dat file in another location that is taking precedence? Is there a pointer in the registry I can check?

    Julian

    Friday, December 22, 2006 5:21 AM
  • Similar issue here.  Fully licensed Office XP, which passes, but suddenly One note, Visio, and Front Page do not pass, with the notation "these product keys have been BLOCKED" by Microsoft.

    I thought I bought a license to use in perpetuity.  This software has passed validation I don't know how many times, but not now.

    Even though searching for an add-on to Outlook, which passes, it will not let me get it because the other software mentioned above does not pass.

    Why would MS pass software, then suddenly block the product keys?  I have had that software on here for between one and two years, and it has successfully passed previously?

     

    The Geezer

     

     

     

    Sunday, December 24, 2006 10:10 PM
  • Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

    Monday, December 25, 2006 3:35 PM
  • I'm having the same problem with a recently purchased Microsoft Office Professional Edition 2003. It came in a Microsoft box from a reputable dealer. I've tried the various procedures, posted a diagnostic, and sent an email to the dealer. inwarehouse.se
    Friday, January 5, 2007 11:44 AM
  • This is old news likely. In any event, I did get eventually speak to a Microsoft technical support perosn she did solve my problem. For reasons that are still a mystery to me, she had to issue me a new product key for my already licensed software but this she did and I shan't complain. Given the delicate line the company must walk between customer service and reasonable control of illegal use of its products, in this case, they did a good job. I have been an obssessive Microsoft watcher and occasional critic for several decades. I believe the firm was at a cross roads five or so years ago and has since done well in improving the quality of its software, data security and technical support.
    Saturday, October 20, 2007 9:54 PM