locked
Live One Care Renewal RRS feed

  • Question

  • My subscription ran out after the 6 months free service extension
    I logged on with a Live ID to get the original subscribtion but now Microsoft state the Live ID no longer exists ... so how do I get my extension until the new version Morro arrives
    Friday, August 21, 2009 5:14 PM

Answers

  • The free 6 month extensions began in mid-May, so your subscription cannot (should not) have expired.
     

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time. If it is incorrect, change it and restart the computer.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Friday, August 21, 2009 6:08 PM
    Moderator