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Windows Vista (TM) Build 6002 This copy of Windows is not genuine

    Question

  • This is a Dell laptop I have had for about 4 years.

    Recently the desktop went black and shows this in the corner.

     Windows Vista (TM)

    Build 6002

    This copy of Windows is not genuine

    Ran the Microsoft Genuine Advantage Diagnostic Tool and below are the results.  Any help is appreciated.

    Thanks,

    Jeff

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {7B84CAFC-605A-4BA4-A2D1-0249320C94A5}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120402-0336
    TTS Error: M:20110907105319292-
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\donna\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7B84CAFC-605A-4BA4-A2D1-0249320C94A5}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-2372112793-857742600-2696787891</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1420                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20080203000000.000000+000</Date></BIOS><HWID>AD313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500204-02-1033-6000.0000-1342008
    Installation ID: 005625537074632055293906095746045386180036115300475531
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: B9HD2
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PgAAAAEABgABAAMAAQABAAAAAwABAAEAJJS+KHoQGtPqTSSWUmauf0aD8MBSvOCjznDy9Ob3dHKUKKxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   M08    
      FACP DELL   M08    
      HPET DELL   M08    
      BOOT DELL   M08    
      MCFG DELL   M08    
      SLIC DELL   M08    
      SSDT PmRef CpuPm

    Sunday, May 20, 2012 9:09 PM

Answers

  • "woodrow4821" wrote in message news:ca12c363-3da8-465f-99ab-4c2175cd031f...

    Ok, here's the new MGADiag Report.

    Thanks again,

    Jeff

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {7B84CAFC-605A-4BA4-A2D1-0249320C94A5}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120402-0336
    TTS Error: M:20110907105319292-

     
     
    The only change from the original is the one I highlighted above (which is what I expected) - and tells us that Windows considers your system OK.
    Why it should be showing the notification still, I have no idea! - my best guess is that a registry entry somewhere has got stuck, or that there is some kind of malware present.
     
    I'd start with the standard file system checks (SFC and CHKDSK) and follow up with a full system scan with MalwareBytes Anti-Malware  (www.malwarebytes.org)
    Please run a full CHKDSK and SFC scan.... 
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key.
     
    You will be told that the drive is locked,
    and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
     
     
    The chkdsk will take a few hours depending on the size
    of the drive, so be patient!
     
    After the CHKDSK has run, Windows should boot normally
    (possibly after a second auto-reboot) - then run the SFC
     
    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
     
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC /SCANNOW
     
    and hit the Enter key
     
    Wait for the scan to finish - make a note of any error messages - and then reboot.
       
     
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 22, 2012 10:34 PM
    Moderator

All replies

  • "woodrow4821" wrote in message news:fc1e8ba3-d33c-4a49-96ed-3eb390dfa9e8...

    This is a Dell laptop I have had for about 4 years.

    Recently the desktop went black and shows this in the corner.

     Windows Vista (TM)

    Build 6002

    This copy of Windows is not genuine

    Ran the Microsoft Genuine Advantage Diagnostic Tool and below are the results.  Any help is appreciated.

    Thanks,

    Jeff

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {7B84CAFC-605A-4BA4-A2D1-0249320C94A5}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120402-0336
    TTS Error: M:20110907105319292-


    Other data-->
    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1420                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20080203000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Partial Product Key: B9HD2
    License Status: Licensed


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000


     
     
    There appear to be no current activation problems - although you had a problem in September last year?
    Please validate Windows at www.microsoft.com/genuine/validate
    what happens?
    You should pass - in which case you'll be offered IE9 and MSE (you don't have to take them!)
     
    Once done, please post a new MGADiag report.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, May 20, 2012 9:46 PM
    Moderator
  • Thanks for the quick response, Noel.  I just ran the validation process.  The results are listed below. Looks like it passed and I was offered MSE.  

    We don't remember what the problem was in September.  We did have an episode with the PC Security 2011 bug I think but I believe we cleaned him up ok.

    What's next?

    Jeff

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {7B84CAFC-605A-4BA4-A2D1-0249320C94A5}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120402-0336
    TTS Error: M:20110907105319292-
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\donna\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7B84CAFC-605A-4BA4-A2D1-0249320C94A5}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-2372112793-857742600-2696787891</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1420                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20080203000000.000000+000</Date></BIOS><HWID>AD313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500204-02-1033-6000.0000-1342008
    Installation ID: 005625537074632055293906095746045386180036115300475531
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: B9HD2
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PgAAAAEABgABAAMAAQABAAAAAwABAAEAJJS+KHoQGtPqTSSWUmauf0aD8MBSvOCjznDy9Ob3dHKUKKxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   M08    
      FACP DELL   M08    
      HPET DELL   M08    
      BOOT DELL   M08    
      MCFG DELL   M08    
      SLIC DELL   M08    
      SSDT PmRef CpuPm


    Tuesday, May 22, 2012 2:24 AM
  • That all looks fine now - hopefully the notification has gone?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, May 22, 2012 7:06 AM
    Moderator
  • You can maybe look up what happened in September.
     
    Click Start - Control Panel (and select Classic view in the left hand pane)
    choose Administrative Tools then choose Reliability and Performance Monitor
    and choose MonitoringTools then Reliability Monitor (type Reliability in
    search on Start) . This list is a chart of software installs, uninstalls,
    Windows updates, and crashes by date (scroll left to see earlier dates).
    This will list what you installed and when.

    --
    .
    --
    "woodrow4821" wrote in message news:74d51aee-01e5-4892-8288-7d94671a4405...
    > Thanks for the quick response, Noel.  I just ran the validation process.  The results are listed below. Looks like it passed and I was offered MSE. 
    >
    > We don't remember what the problem was in September.  We did have an episode with the PC Security 2011 bug I think but I believe we cleaned him up ok.
    >
    > What's next?
    >
    >
    > Jeff
    >
    > Diagnostic Report (1.9.0027.0):
    > -----------------------------------------
    > Windows Validation Data-->
    > Validation Status: Genuine
    > Validation Code: 0
    > Cached Online Validation Code: 0x0
    > Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    > Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    > Windows Product ID: 89578-OEM-7332157-00204
    > Windows Product ID Type: 2
    > Windows License Type: OEM SLP
    > Windows OS version: 6.0.6002.2.00010300.2.0.003
    > ID: {7B84CAFC-605A-4BA4-A2D1-0249320C94A5}(3)
    > Is Admin: Yes
    > TestCab: 0x0
    > LegitcheckControl ActiveX: Registered, 1.9.42.0
    > Signed By: Microsoft
    > Product Name: Windows Vista (TM) Home Premium
    > Architecture: 0x00000000
    > Build lab: 6002.vistasp2_gdr.120402-0336
    > TTS Error: M:20110907105319292-
    > Validation Diagnostic:
    > Resolution Status: N/A
    >
    > Vista WgaER Data-->
    > ThreatID(s): N/A, hr = 0x80070002
    > Version: 6.0.6002.16398
    >
    > Windows XP Notifications Data-->
    > Cached Result: N/A, hr = 0x80070002
    > File Exists: No
    > Version: N/A, hr = 0x80070002
    > WgaTray.exe Signed By: N/A, hr = 0x80070002
    > WgaLogon.dll Signed By: N/A, hr = 0x80070002
    >
    > OGA Notifications Data-->
    > Cached Result: N/A, hr = 0x80070002
    > Version: 2.0.48.0
    > OGAExec.exe Signed By: Microsoft
    > OGAAddin.dll Signed By: Microsoft
    >
    > OGA Data-->
    > Office Status: 109 N/A
    > OGA Version: Registered, 2.0.48.0
    > Signed By: Microsoft
    > Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    >
    > Browser Data-->
    > Proxy settings: N/A
    > User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    > Default Browser: C:\Users\donna\AppData\Local\Google\Chrome\Application\chrome.exe
    > Download signed ActiveX controls: Prompt
    > Download unsigned ActiveX controls: Disabled
    > Run ActiveX controls and plug-ins: Allowed
    > Initialize and script ActiveX controls not marked as safe: Disabled
    > Allow scripting of Internet Explorer Webbrowser control: Disabled
    > Active scripting: Allowed
    > Script ActiveX controls marked as safe for scripting: Allowed
    >
    > File Scan Data-->
    >
    > Other data-->
    > Office Details: <GenuineResults><MachineData><UGUID>{7B84CAFC-605A-4BA4-A2D1-0249320C94A5}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-2372112793-857742600-2696787891</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1420                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20080203000000.000000+000</Date></BIOS><HWID>AD313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
    >
    > Spsys.log Content: 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
    >
    > Licensing Data-->
    > Software licensing service version: 6.0.6002.18005
    > Name: Windows(TM) Vista, HomePremium edition
    > Description: Windows Operating System - Vista, OEM_SLP channel
    > Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    > Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    > Extended PID: 89578-00146-321-500204-02-1033-6000.0000-1342008
    > Installation ID: 005625537074632055293906095746045386180036115300475531
    > Processor Certificate URL:
    http://go.microsoft.com/fwlink/?LinkID=43473
    > Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    > Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    > Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    > Partial Product Key: B9HD2
    > License Status: Licensed
    >
    > Windows Activation Technologies-->
    > N/A
    >
    > HWID Data-->
    > HWID Hash Current: PgAAAAEABgABAAMAAQABAAAAAwABAAEAJJS+KHoQGtPqTSSWUmauf0aD8MBSvOCjznDy9Ob3dHKUKKxWKoU=
    >
    > OEM Activation 1.0 Data-->
    > N/A
    >
    > OEM Activation 2.0 Data-->
    > BIOS valid for OA 2.0: yes
    > Windows marker version: 0x20000
    > OEMID and OEMTableID Consistent: yes
    > BIOS Information:
    >  ACPI Table Name OEMID Value OEMTableID Value
    >  APIC DELL   M08   
    >  FACP DELL   M08   
    >  HPET DELL   M08   
    >  BOOT DELL   M08   
    >  MCFG DELL   M08   
    >  SLIC DELL   M08   
    >  SSDT PmRef CpuPm
    >
    >
    >
    >
    >
    Tuesday, May 22, 2012 7:45 AM
  • "DavidMCandy" wrote in message news:f562370d-6f77-4543-8725-252e0b959a38...
    You can maybe look up what happened in September.
     
    Click Start - Control Panel (and select Classic view in the left hand pane)
    choose Administrative Tools then choose Reliability and Performance Monitor
    and choose MonitoringTools then Reliability Monitor (type Reliability in
    search on Start) . This list is a chart of software installs, uninstalls,
    Windows updates, and crashes by date (scroll left to see earlier dates).
    This will list what you installed and when.

    >
     
    David - you may be able to help me.
     
    Do you have any idea where the TTS data is held? I assume it's somewhere in the registry, but have no idea where to look unless I can get hold of a machine with a TTS error (or create one!)
    It would be useful to be able to clear it (and the related Spsys.log file) to  tidy things up after a fix, so as to re-assess the system.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 22, 2012 8:00 AM
    Moderator
  • At a guess this is the service that detects memory tampers.
     
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\FileInfo
     
    I'm using Procmon. WGADiag checks for Procmon. Curious.
     
    There is 74000 events.
    --
    ..
    --
    "Noel D Paton" wrote in message news:2a0203fd-449e-42f0-a6b3-f498d5edeeaf...
    > "DavidMCandy" wrote in message
    > news:f562370d-6f77-4543-8725-252e0b959a38...
    > You can maybe look up what happened in September.
    >
    > Click Start - Control Panel (and select Classic view in the left hand
    > pane)
    > choose Administrative Tools then choose Reliability and Performance
    > Monitor
    > and choose MonitoringTools then Reliability Monitor (type Reliability in
    > search on Start) . This list is a chart of software installs, uninstalls,
    > Windows updates, and crashes by date (scroll left to see earlier dates).
    > This will list what you installed and when.
    >
    >>
    >
    > David - you may be able to help me.
    >
    > Do you have any idea where the TTS data is held? I assume it's somewhere
    > in the registry, but have no idea where to look unless I can get hold of a
    > machine with a TTS error (or create one!)
    > It would be useful to be able to clear it (and the related Spsys.log file)
    > to tidy things up after a fix, so as to re-assess the system.
    >
    >
    > --------------------------------------------------------------------------------
    > Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed
    > Sloth
     
     
    Tuesday, May 22, 2012 9:17 AM
  • "DavidMCandy" wrote in message news:16c6fdfa-423f-4706-9fd7-b796f4451a7d...
    At a guess this is the service that detects memory tampers.
     
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\FileInfo
     
    I'm using Procmon. WGADiag checks for Procmon. Curious.
     
    There is 74000 events.
     
     
     
     
     
    Thanks, David - I'll have a play :)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 22, 2012 10:03 AM
    Moderator
  • Well, we're still seeing the message in the corner, but in the Application Log I see an entry with a status of "Information" saying... 

    "Genuine state set to genuine for application Id 55c92734-d682-4d71-983e-d6ec3f16059f"

    It has an Event ID of 12305 and a Source of Security-Licensing-SL C

    Aside from the nagging message the laptop seems to work just fine. 

    Any idea where to look?  Everything I see says it is genuine except the desktop.  Weird!

    Thanks,

    Jeff.

    Tuesday, May 22, 2012 6:52 PM
  • Try validating at www.microsoft.com/genuine/validate - see if that clears it.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, May 22, 2012 7:33 PM
    Moderator
  • So sorry for the superfluous detail about the Application Log.  

    In answer to your question from last night, after running the validation at www.microsoft.com/genuine/validate we are still seeing the notification in the corner of the desktop.

    Jeff

    Tuesday, May 22, 2012 8:58 PM
  • "woodrow4821" wrote in message news:92369f80-2df4-41d2-bac6-e5fe04495e3b...

    So sorry for the superfluous detail about the Application Log. 

    In answer to your question from last night, after running the validation at www.microsoft.com/genuine/validate we are still seeing the notification in the corner of the desktop.

    Jeff

    Nothing is superfluous at this stage :)
    Please post a new MGADiag report - it should have changed a little.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 22, 2012 9:12 PM
    Moderator
  • Ok, here's the new MGADiag Report. 

    Thanks again,

    Jeff

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {7B84CAFC-605A-4BA4-A2D1-0249320C94A5}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120402-0336
    TTS Error: M:20110907105319292-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\donna\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7B84CAFC-605A-4BA4-A2D1-0249320C94A5}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-2372112793-857742600-2696787891</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1420                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20080203000000.000000+000</Date></BIOS><HWID>AD313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500204-02-1033-6000.0000-1342008
    Installation ID: 005625537074632055293906095746045386180036115300475531
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: B9HD2
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PgAAAAEABgABAAMAAQABAAAAAwABAAEAJJS+KHoQGtPqTSSWUmauf0aD8MBSvOCjznDy9Ob3dHKUKKxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      BOOT   DELL    M08   
      MCFG   DELL    M08   
      SLIC   DELL    M08   
      SSDT   PmRef  CpuPm

    Tuesday, May 22, 2012 10:26 PM
  • "woodrow4821" wrote in message news:ca12c363-3da8-465f-99ab-4c2175cd031f...

    Ok, here's the new MGADiag Report.

    Thanks again,

    Jeff

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {7B84CAFC-605A-4BA4-A2D1-0249320C94A5}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120402-0336
    TTS Error: M:20110907105319292-

     
     
    The only change from the original is the one I highlighted above (which is what I expected) - and tells us that Windows considers your system OK.
    Why it should be showing the notification still, I have no idea! - my best guess is that a registry entry somewhere has got stuck, or that there is some kind of malware present.
     
    I'd start with the standard file system checks (SFC and CHKDSK) and follow up with a full system scan with MalwareBytes Anti-Malware  (www.malwarebytes.org)
    Please run a full CHKDSK and SFC scan.... 
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key.
     
    You will be told that the drive is locked,
    and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
     
     
    The chkdsk will take a few hours depending on the size
    of the drive, so be patient!
     
    After the CHKDSK has run, Windows should boot normally
    (possibly after a second auto-reboot) - then run the SFC
     
    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
     
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC /SCANNOW
     
    and hit the Enter key
     
    Wait for the scan to finish - make a note of any error messages - and then reboot.
       
     
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 22, 2012 10:34 PM
    Moderator
  • Sorry for the lag in responding.  My access to this laptop is a little limited as it does not belong to me. It belongs to a family member.  As it is, though, I am trusted with it, so that's good.

    In the above suggestions I was most worried about Malware so the first thing I've done is run the MalwareBytes Anti-Malware tool.  I ran the full scan of both the C: drive and the D: (recovery) drive.  I was pleased to find that nothing malicious was found.

    I will run the chkdsk next and the system file checker after that.  This will take place over the course of the weekend.  I should have the results by Tuesday.

    POSSIBLE EXTRA DETAIL ALERT!!  -  One thing I might mention here is when I ran the Reliability Monitor I found there were a ton of updates run on 5/13/12.  The problem was mentioned to me on 5/16/12.  It had been showing that "...not genuine" message for "a couple of days now" by then.  I'm wondering if there was some step in those updates that might have caused it.

    Thanks again for all the help,

    Jeff

     
    Friday, May 25, 2012 4:17 PM
  • That's always a possibility - but doesn't detract from anything said here so far (I think!)

    carry on with the detections, and see what happens.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, May 25, 2012 5:49 PM
    Moderator
  • Well, the message appears to be gone!  That's the good news.

    I think I was running the processes backwards.  Since I've been using LogMeIn to access the computer I wanted to watch what was going on, knowing I was not going to be able to watch the chkdsk.  I tried to run the SFC but it stopped at 59% saying it could not go on.  When I looked in the Windows Event Viewer I found an item saying the file system is corrupt and to run chkdsk. 

    I know I'm going to need to run the CHKDSK and proceed from there.  I'm hoping it will not come to using the restore disk.  My work with this laptop is not over, but the message is gone.  I thank you for the help with that.  If I need help with the corrupt file system I will definitely start a new thread for that.  You have been very helpful.  Thank you.

    I consider the matter of the "This copy of Windows is not genuine" message closed.

    Thank you.

    Jeff

    Tuesday, May 29, 2012 3:54 AM
  • Great - thanks for coming back to let us know!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, May 29, 2012 10:28 AM
    Moderator