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    Hello,

    I seem to have the same problem as many people. I have had this laptop for around 3 years and have had no problem with Office until the last couple of weeks. I mainly only use Word and I have been recieving a message informing me that my copy is 'Not Genuine' and from today that I have 12 days left until it will be marked as such.

    My partner purchased the laptop from a high-street chain, but neither of us are able to find the original program disc (he can't even remember if it came with one) so I am unable to reinstall the program if that is required.

    Please see the diagnostic report below. Any help would be gratefully received, and as jargon free as possible would be lovely!

    Regards,

    Keeley Saunders

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-T3PCK-3FRWY-KKMRQ
    Windows Product Key Hash: l3Vu3XOYEcKE/ZqlRC9vew8kcKs=
    Windows Product ID: 89578-OEM-7332157-00180
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {54DDE190-5648-49F7-A3B8-E69494F35213}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{54DDE190-5648-49F7-A3B8-E69494F35213}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KKMRQ</PKey><PID>89578-OEM-7332157-00180</PID><PIDType>2</PIDType><SID>S-1-5-21-1611987401-1404772126-3583483859</SID><SYSTEM><Manufacturer>DIXONSXP</Manufacturer><Model>DIXONSXP</Model></SYSTEM><BIOS><Manufacturer>DIXONSXP</Manufacturer><Version>1.00.DIX</Version><SMBIOSVersion major="2" minor="4"/><Date>20070412000000.000000+000</Date></BIOS><HWID>DD303507018400EE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGVISTA</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17921</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500180-02-2057-6000.0000-2292007
    Installation ID: 049623293094246692649830858224655044701162108885781805
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: KKMRQ
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PAAAAAEABAABAAIAAwABAAAAAwABAAEAnJ/2qXKCzK6uYEjk4hWoBwAXJvxOy4Ls8vT+weSgrFb7VPRI

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   CALISTGA
      FACP   INTEL   CALISTGA
      HPET   INTEL   CALISTGA
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CALISTGA
      APIC   INTEL   CALISTGA
      SLIC   DSGLTD  DSGVISTA
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci

     

    Wednesday, November 3, 2010 5:57 PM

Answers

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    Hello Keeley Saunders,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Regarding Office, the report says you have a Blocked VLK, which means that (a) your computer has a Volume Licensing edition of Office XP Professional w/Front Page installed, and that (b) a Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    If you are an individual consumer, you should never have been sold Volume Licensing (VL) materials such as a VL disc, and you certainly should not have received a Blocked Product Key.  You should have been sold Genuine retail licensed software.

    Your first course of action is to confront your seller with this information and demand a full refund.

    If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.

    Since you are in the UK, the info at this web page applies to you and offers another option:  http://www.microsoft.com/uk/licensing/homeuser/product-identification-service.mspx

    If your use of this Volume Licensing edition of Office XP Professional w/Front Page is in association with an organization that has a Volume Licensing Agreement, then please contact the IT support staff of the organization for further assistance.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.

    • Marked as answer by Darin Smith MS Thursday, November 4, 2010 8:58 PM
    Thursday, November 4, 2010 2:43 AM

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    Hi Keeley Saunders,

    According to the WGA data provided, your product key for Office was blocked by the request of the organization it was issued to. If your computer is part of a large organization, please contact your organization's system administrator/IT office. If your computer is not part of a large organization, please contact the organization you purchased office from and possibly report it to Microsoft Piracy at 1-800-RULEGIT.

    • Proposed as answer by motherboardlove Wednesday, November 3, 2010 8:31 PM
    Wednesday, November 3, 2010 8:29 PM
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    Hello Keeley Saunders,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Regarding Office, the report says you have a Blocked VLK, which means that (a) your computer has a Volume Licensing edition of Office XP Professional w/Front Page installed, and that (b) a Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    If you are an individual consumer, you should never have been sold Volume Licensing (VL) materials such as a VL disc, and you certainly should not have received a Blocked Product Key.  You should have been sold Genuine retail licensed software.

    Your first course of action is to confront your seller with this information and demand a full refund.

    If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.

    Since you are in the UK, the info at this web page applies to you and offers another option:  http://www.microsoft.com/uk/licensing/homeuser/product-identification-service.mspx

    If your use of this Volume Licensing edition of Office XP Professional w/Front Page is in association with an organization that has a Volume Licensing Agreement, then please contact the IT support staff of the organization for further assistance.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.

    • Marked as answer by Darin Smith MS Thursday, November 4, 2010 8:58 PM
    Thursday, November 4, 2010 2:43 AM
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    Thank you for your help, but it seems that your suggestions have ignored my previous information about no proof of purchase (it was three years ago) and a lack of software disc (as ex-students we've moved three times in as many years and can only presume it's been lost in one of the moves).

    Without this am I going to have to buy a new copy of Office and am I going to be able to install this on my laptop without problems?

    Regards,

    Keeley Saunders

    Wednesday, November 10, 2010 8:10 PM
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    Hello Keeley Saunders,

    Perhaps knowing that if you were to find the discs, and if these found discs had the proper characteristics to qualify for free replacment, would provide ample motivation for a more thorough search? :-)

    If still no joy in finding the discs, then Yes, you would be in the market*** to purchase a Genuine copy of Office.  The current version is Office 2010.  You can download a Trial of the edition that meets your needs here:  http://office.microsoft.com/en-us/try/try-office-2010-FX101868838.aspx?WT%2Emc%5Fid=ODC%5FENUS%5FHomeABTest%5FT2

    The current version of Office seems to like to be the only game in town, so if you decide to install the Trial of Office 2010, it would be best to remove the old Office XP and restart before installing the new Office.  (But, don't forget since you don't have installation discs for Office XP, that would be an irreversible action.)

    ***Please note that if you do nothing, your current nongenuine installation of Office continues to work normally, and you do not lose any documents, email or other data.  "Marked as Nongenuine" means that Office will have a new menu entry that provides a link to purchase a Genuine license for Office, and when Office starts, it will nag you about being nongenuine.

    Thursday, November 11, 2010 2:17 AM
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    Hi Dan,

    Thanks for a straight forward reply. I know I'd get a free replacement (that's the killer!!) but we really don't have the discs - I've rummaged - and we only moved two months ago and I don't recall packing them away. I'm a naturally very organised person but unfortunately my boyfriend is not and knowing him he probably threw the lot out not thinking it was important! You don't need to tell me how reckless that is! :D

    Anyway, it's nice to know the programME will still run. I thought it would stop functioning, so at least I still have a working (nagging) Word until I get round to purchasing a genuine replacement.

    Regards,

    Keeley Saunders

     

    Saturday, November 13, 2010 11:51 AM