locked
Won't Activate after repair RRS feed

  • Question

  • Ok here are the facts:

     

    • Have a 2 year old Dell desktop that came with Windows Vista.
    • Bought Windows 7 upgrade product 6 months ago, performed upgrade, no problems
    • The past few weeks the desktop has been buggy, restarting, freezing. Was not able to fix using standard methods
    • Inserted the Windows 7 upgrade disk into desktop and went through the prompts.
    • The setup/installer went through a lengthy process and seemed to reinstall Windows 7
    • When computer restarts, it asks for activation key
    • I entered the activation/product key from Windows 7 case
    • Error message 0xC004F050 product key invalid
    • I click "activate later" and the computer starts like normal
    • My old desktop, files, programs are there (just like before I reinstalled)
    • There is an error message on the desktop, lower right corner of screen, saying this is not a valid/authentic version of Windows

     


    Please help!!


    Friday, May 27, 2011 2:58 PM

Answers

  • You aren't going to find a retail product key on the label on the computer.  The label on the computer has the OEM COA key (an alternate key for a preinstalled copy of Windows), or an OEM system builder or authorized refurbisher product key if a shop installed a new copy of Windows at some point.  Your report shows that you are using a retail product key and that will have no relationship to any labels on the computer since retail copies do not come with a sticker to be affixed to the case.  Only OEM software comes with such labels.  The reason the product key in the report does not match your upgrade product key is that you never entered the upgrade product key.  The key in the report is just the default key Setup inserted as a placeholder when your upgrade key was not accepted.

    The 30 days allowed for activation has expired.  You need to activate the upgrade product key.  A default key cannot be activated. 

    License Status: Notification

    Notification Reason: 0xC004F009 (grace time expired).

    Click Start and type 'Activate Windows' and hit Enter.  You will be required to enter the upgrade product key. 

    You may need to use phone activation.  To activate by phone, click Start and type 'slui.exe 4'.  Follow the instructions.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Tuesday, May 31, 2011 5:05 PM
    Answerer
  • The dvd does not make any difference.  All retail dvds are identical.  Only the product key matters.  An upgrade product key requires an existing copy of Windows qualifying for upgrade to Windows 7 to be on the computer already.  A full license product key allows a clean installation.

    If your "upgrade kit" is not a retail (boxed) upgrade copy but some sort of student upgrade copy the product key may be a one-time key and no longer valid.  Please be specific about where you purchased the upgrade kit and what kind of kit it is.

    Also, make sure you are not attempting to use a recovery disk from some other brand of computer.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, May 31, 2011 6:14 PM
    Answerer

All replies

  •   In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    Friday, May 27, 2011 3:04 PM
    Answerer
  • No reply from the Original Poster.

    Issue is assumed to be resolved


    Darin MS
    Monday, May 30, 2011 5:17 PM

  • No reply from the Original Poster.

    Issue is assumed to be resolved


    Darin MS

    Nope, just off work due to the Memorial Day holiday!

    Requested information will be forthcoming shortly.

     

    Thank you!

    Tuesday, May 31, 2011 1:54 PM
  • Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F

    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=

    Windows Product ID: 00359-112-0000007-85773

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {D475AB4A-A018-4D35-99D5-C3FA64CA02A8}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000000

    Build lab: 7600.win7_rtm.090713-1255

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00170-034-200134-01-1033-7600.0000-1432011

    Installation ID: 019533142154958845281625888672869184777033065864801505

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 67WY2

    License Status: Notification

    Notification Reason: 0xC004F009 (grace time expired).

    Remaining Windows rearm count: 3

    Trusted time: 5/31/2011 10:30:16 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 5:2:2011 14:38

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: MAAAAAEAAgABAAIAAAACAAAAAQABAAEAeqjQlYhAqn/SGojSYPZuY95YAB5opEbK

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    041709                  APIC1908

      FACP                                   041709                  FACP1908

      HPET                                    041709                  OEMHPET

      MCFG                                 041709                  OEMMCFG

      OEMB                                 041709                  OEMB1908

      GSCI                                    041709                  GMCHSCI

      SSDT                                    DpgPmm                             CpuPm

     

     

    Tuesday, May 31, 2011 2:37 PM
  • One thing I noticed is that the Product Key listed above from the diagnostic is not the same product key in our Windows 7 Upgrade kit.

    Perhaps the diagnostic found the original product key?

    I checked the computer case/cover and the original product key sticker does not match the product key the diagnostic tool came up with.. And I asked someone else in our office and found out that this Dell computer was ordered with XP and Vista, and XP was installed on it.

    The product key sticker on the computer itself is for VISTA, even though it HAD XP on it before we upgraded to Windows 7.

     

    Hmmmm..?


    • Edited by windozzz Tuesday, May 31, 2011 2:54 PM more info
    Tuesday, May 31, 2011 2:38 PM
  • You aren't going to find a retail product key on the label on the computer.  The label on the computer has the OEM COA key (an alternate key for a preinstalled copy of Windows), or an OEM system builder or authorized refurbisher product key if a shop installed a new copy of Windows at some point.  Your report shows that you are using a retail product key and that will have no relationship to any labels on the computer since retail copies do not come with a sticker to be affixed to the case.  Only OEM software comes with such labels.  The reason the product key in the report does not match your upgrade product key is that you never entered the upgrade product key.  The key in the report is just the default key Setup inserted as a placeholder when your upgrade key was not accepted.

    The 30 days allowed for activation has expired.  You need to activate the upgrade product key.  A default key cannot be activated. 

    License Status: Notification

    Notification Reason: 0xC004F009 (grace time expired).

    Click Start and type 'Activate Windows' and hit Enter.  You will be required to enter the upgrade product key. 

    You may need to use phone activation.  To activate by phone, click Start and type 'slui.exe 4'.  Follow the instructions.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Tuesday, May 31, 2011 5:05 PM
    Answerer
  • Ok I will try this.. I THINK I understand.

    What is confusing me though is that we used the Windows 7 upgrade disk on this (and only this) computer several months ago and it worked fine. I entered the product key that was located in the Windows 7 upgrade carton.

    But now that we have inserted the disk in the computer to repair the installation (since the computer was freezing, etc) it is telling me it's not the right key..?

    Tuesday, May 31, 2011 5:31 PM
  • The dvd does not make any difference.  All retail dvds are identical.  Only the product key matters.  An upgrade product key requires an existing copy of Windows qualifying for upgrade to Windows 7 to be on the computer already.  A full license product key allows a clean installation.

    If your "upgrade kit" is not a retail (boxed) upgrade copy but some sort of student upgrade copy the product key may be a one-time key and no longer valid.  Please be specific about where you purchased the upgrade kit and what kind of kit it is.

    Also, make sure you are not attempting to use a recovery disk from some other brand of computer.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, May 31, 2011 6:14 PM
    Answerer
  • Thanks for the help.

    Yes, this was a full retail version of the Windows 7 upgrade.

    Last week I was able to fix the issue using the telephone activation.

    Unfortunately, the message has popped up again.

    Wednesday, June 8, 2011 12:58 PM
  • How did you upgrade?  If you did a clean install you will get an invalid message with the upgrade product key.  You can use the custom install option with an upgrade key because it checks for a qualifying copy of Windows on the computer before it rolls up the old OS.  If you format and then run setup a full license product key is required.  Basically you have to leave Vista on the computer and use a custom install in order for the upgrade key to be valid.  Windows 7 Setup does not work like XP Setup so a format is unneccessary.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, June 8, 2011 1:15 PM
    Answerer