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Can workflow scripts e-mail in HTML format? RRS feed

  • Question

  • On MS-CRM 3.0
    Using workflows to send e-mails to sales advising of leads, misc alerts, etc (not using templates, but have e-mail text in the workflow itself).

    But, CRM sends out the e-mails in plain text, looks terrible, does not wrap text when opening. All are going to internal people who can read HTML e-mails, so is there a way (flag?) to tell CRM to send the e-mail in HTML format?
    "I refuse to join any club that would have me as a member" - Groucho Marx
    Thursday, September 10, 2009 8:55 PM

Answers

  • Hi,

    There isn't such flag to tell CRM about the format, however there are many CRM addons to help you write a HTML format email.
    I saw 2B.net has a very good product calls eCampaign(for CRM 4.0), and C360 has one for CRM 3.0.

    Cheers,
    Jim
    Jim Wang - MVP Dynamics CRM - http://jianwang.blogspot.com, http://mscrm.cn
    • Marked as answer by leonardg Friday, September 11, 2009 3:26 PM
    Thursday, September 10, 2009 10:34 PM
    Moderator
  • Release Notes

    The Business Productivity Workflow Tools Accelerator provides additional workflow step actions for customers to configure their workflow processes. Each custom action provides additional capabilities around string handling, mathematical functions and HTML hyperlink creation. Once this accelerator is installed workflow designers within Microsoft Dynamics CRM have more flexibility in terms of the processes they can manage through workflows.

    NB: Currently this version of the Business Productivity Workflow Tools Accelerator will only work with the On-Premise edition of Microsoft Dynamics CRM 4.0.

    http://crmaccelerators.codeplex.com/Release/ProjectReleases.aspx?ReleaseId=26691

    Tiaan van Niekerk http://crmdelacreme.blogspot.com Skype:tiaan.van.niekerk1
    • Proposed as answer by Tiaan van Niekerk Friday, September 11, 2009 4:48 AM
    • Marked as answer by leonardg Friday, September 11, 2009 3:26 PM
    Friday, September 11, 2009 4:48 AM

All replies

  • Hi,

    There isn't such flag to tell CRM about the format, however there are many CRM addons to help you write a HTML format email.
    I saw 2B.net has a very good product calls eCampaign(for CRM 4.0), and C360 has one for CRM 3.0.

    Cheers,
    Jim
    Jim Wang - MVP Dynamics CRM - http://jianwang.blogspot.com, http://mscrm.cn
    • Marked as answer by leonardg Friday, September 11, 2009 3:26 PM
    Thursday, September 10, 2009 10:34 PM
    Moderator
  • Release Notes

    The Business Productivity Workflow Tools Accelerator provides additional workflow step actions for customers to configure their workflow processes. Each custom action provides additional capabilities around string handling, mathematical functions and HTML hyperlink creation. Once this accelerator is installed workflow designers within Microsoft Dynamics CRM have more flexibility in terms of the processes they can manage through workflows.

    NB: Currently this version of the Business Productivity Workflow Tools Accelerator will only work with the On-Premise edition of Microsoft Dynamics CRM 4.0.

    http://crmaccelerators.codeplex.com/Release/ProjectReleases.aspx?ReleaseId=26691

    Tiaan van Niekerk http://crmdelacreme.blogspot.com Skype:tiaan.van.niekerk1
    • Proposed as answer by Tiaan van Niekerk Friday, September 11, 2009 4:48 AM
    • Marked as answer by leonardg Friday, September 11, 2009 3:26 PM
    Friday, September 11, 2009 4:48 AM