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Product Key update failure (Error: 0x080004005) RRS feed

  • Question

  • I have an MSDN professional subscription and am trying to update my installation without reinstallation and keep getting this message:

    "The application has encountered an error while downloading required files from microsoft.  Please ensure the machine is connected to the internet and try again.  (Error: 0x080004005)".

    Needless to say that I am connected to the internet (as you can tell by my posting to this newsgroup, straight after the error)

    Please advise.

    Thanks

    Saturday, June 17, 2006 4:39 AM

Answers

  • For that error (4005), you'll have to disable (temporarily!) firewalls, antivirus software, and proxy connections (or at least allow port 80).

     

    -phil liu

    Monday, June 26, 2006 6:46 AM

All replies

  • kazza408:

     

    I'm sorry for the problems you are having.  Are you trying to update the product key on this computer using our product key update tool?  If yes are you trying to update a VLK with another VLK?

     

    Thanks,

    Greg

     

    Wednesday, June 21, 2006 3:11 PM
  •  I also have problems updating to a legal validation of win xp pro  on downloading product key update tool Iget the same error message product key update failure. The application has encountered an error while downloading files from microsoft please ensure the machine is connected to the internet and try again(error0x8000-4005)I also must be connected otherwise I would not have recieved the message I have been on the phone to microsoft technical dept for about 5 hours trying to sort this problem but as yet no futher forward he is phoning back on monday evening 26 june 2006 to have another go fingers crossed, has anybody out there have an answer to this problem Chsrles Roberts

     

    Saturday, June 24, 2006 1:14 PM
  • I am also having the same problem as the previous writer. I do not understand the question to him that you asked.

    What is a VLK?

     

    Also I never got to the point to put in my new Product Code.  I got this error messege instead.  I know that I was online so the whole error is erroneous........What gives?  I was only download the update tool from the Microsoft web page and never heard of a VLK.

    I also noticed that another person has the same problem and is seeking advice from the Customer Service phone line and will be getting some help after some 5 hours of working on the problem.   If I can't get the program up in running from the online site , will I have to wait for the promised CD that will arrive via snail mail?

    Dorothy

    Monday, June 26, 2006 12:01 AM
  • For that error (4005), you'll have to disable (temporarily!) firewalls, antivirus software, and proxy connections (or at least allow port 80).

     

    -phil liu

    Monday, June 26, 2006 6:46 AM
  • many thanks Phil liu your answer proved correct I followed your instructions after looking up the internet how disable proxy connections disable my norton security 2006 and downloaded product key update tool and he! presto no error message and the box to put my product key in thanks again after all that hustle with this problem and hours on the telephone to microsoft tec dept., it was a relief to sort this out Charles Roberts
    Tuesday, June 27, 2006 8:57 PM
  • Please advise what I do now. Ihave purchased a product key and windows xp disc to make my non genuine windows into a genuine windows and now find when running your program it is blocked & I am getting no were fast. Pleazse advise what I do next
    Monday, July 3, 2006 4:14 AM
  • Bill1944,

    Please follow these steps for assistance:

    Step 1 is to download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.


     

    Monday, July 3, 2006 4:22 AM
  • Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-WWHQB-VPVTD-KCPK4
    Windows Product Key Hash: d7LXNHnOK97xqnWA7WX0nn/abDQ=
    Windows Product ID: 55274-642-9976297-23098
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: HXSSLTF
    ID: bdeeb8a4-0f30-466e-a8ee-f63278013fa1
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.532.2
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 3
    Cache refresh Interval: 1295 seconds
    Extended notification delay(non-genuine): 14
    Extended notification delay(un-activated): 31
    All disabled: 0
    Reminder reduced: 0
    File Exists: Yes
    Version: 1.5.532.2
    Signatue Type: Microsoft

    OGA Data-->
    Office Status: 109
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>bdeeb8a4-0f30-466e-a8ee-f63278013fa1</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-KCPK4</PKey><PID>55274-642-9976297-23098</PID><PIDType>1</PIDType><SID>S-1-5-21-2000478354-842925246-725345543</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO., LTD</Manufacturer><Model>KM400-8235</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20030710000000.000000+000</Date></BIOS><HWID>E4873A070184205F</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Monday, July 3, 2006 5:34 AM
  •  bill1944_au wrote:

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-WWHQB-VPVTD-KCPK4
    Windows Product Key Hash: d7LXNHnOK97xqnWA7WX0nn/abDQ=
    Windows Product ID: 55274-642-9976297-23098
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: HXSSLTF
    ID: bdeeb8a4-0f30-466e-a8ee-f63278013fa1
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.532.2
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 3
    Cache refresh Interval: 1295 seconds
    Extended notification delay(non-genuine): 14
    Extended notification delay(un-activated): 31
    All disabled: 0
    Reminder reduced: 0
    File Exists: Yes
    Version: 1.5.532.2
    Signatue Type: Microsoft

    OGA Data-->
    Office Status: 109
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>bdeeb8a4-0f30-466e-a8ee-f63278013fa1</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-KCPK4</PKey><PID>55274-642-9976297-23098</PID><PIDType>1</PIDType><SID>S-1-5-21-2000478354-842925246-725345543</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO., LTD</Manufacturer><Model>KM400-8235</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20030710000000.000000+000</Date></BIOS><HWID>E4873A070184205F</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Monday, July 3, 2006 5:36 AM
  • Bil1944,

    Assuming that your firewall is blocking the updater's communication with MS servers, please make a special rule to allow the keyupdater utility full access thru your firewall.  A less desirable alternative would be to completely turn off the firewall during the update process, but only as a last resort.

    Monday, July 3, 2006 3:13 PM