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Windows 7 is not genuine RRS feed

  • Question

  • I have been running Win 7 pro for about 2 years that was preloaded from the computer mfr.  I upgraded some hardware and received the message that windows was not genuine.  I followed the on screen instructions and called the phone listed where I was given a long number that was typed into the computer.  Every think was okay for several weeks.  Now I am getting the same message but it sends me to a screen where the only alternative is to purchase a new  key.  What is happening?


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-JC38T-P27FG-9XFRY
    Windows Product Key Hash: Xi2U89LjxqXU9a5TP5AIExpg34I=
    Windows Product ID: 00371-OEM-9102045-16149
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {406F9992-0DDD-4C31-AEF3-646290B6A587}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130801-1533
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{406F9992-0DDD-4C31-AEF3-646290B6A587}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9XFRY</PKey><PID>00371-OEM-9102045-16149</PID><PIDType>3</PIDType><SID>S-1-5-21-2935480069-1948385644-2997533165</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>FC</Version><SMBIOSVersion major="2" minor="7"/><Date>20130205000000.000000+000</Date></BIOS><HWID>72913307018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>91DE05584EFCF0E</Val><Hash>tFHVetkjYeT69B0H3zs2OOoUsSk=</Hash><Pid>81605-903-0847952-65969</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: d8e04254-f9a5-4729-ae86-886de6aa907c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00182-020-416149-02-1033-7601.0000-2492013
    Installation ID: 009104400971488380937986182705281523576405534895234593
    Processor Certificate URL:
    Machine Certificate URL:
    Use License URL:
    Product Key Certificate URL:
    Partial Product Key: 9XFRY
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 10/24/2013 4:58:36 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: NgAAAAEABQABAAEAAAADAAAAAQABAAEAln2ixFq8EDNc2e4WuELcFVQwGr8WQ1DULwOcUW51

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ALASKA  A M I
      FACP   ALASKA  A M I
      HPET   ALASKA  A M I
      MCFG   ALASKA  A M I
      FPDT   ALASKA  A M I
      BGRT   ALASKA  A M I
      SSDT   AMD     POWERNOW
      MATS   ALASKA  A M I

    • Edited by cwmobley Thursday, October 24, 2013 9:38 PM
    Thursday, October 24, 2013 8:54 PM

Answers

  • After running the suggested commands, I observed that a Windows update had automatically completed.  I then updated the computer completely and rebooted successfully. I then got the message that the Win OS was not genuine and to go online to correct. This action caused a validation check and noted that the system is now genuine.

    Thank you so much for your help!


    cwmobley

    • Marked as answer by cwmobley Thursday, October 31, 2013 3:49 PM
    Thursday, October 31, 2013 3:49 PM

All replies

  • You need to read this and then come back to post your results.

    Please do not read this sentence. Please ignore the previous sentence.

    Thursday, October 24, 2013 9:16 PM
  • This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -  

     

    Installing the Intel Rapid Storage Drivers

    try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

     

    (you want the iata_enu.exe download)

     

    Once complete, please reboot twice, then post another MGADiag report.   

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, October 25, 2013 3:17 PM
    Moderator
  • "The computer does not meet the minimum requirements to install the software" encountered.

    I have read herein that a MB change-out can cause this problem.  I changed-out the motherboard with the same MB by Gigabyte.

    Friday, October 25, 2013 3:32 PM
  • Many more things than a Mobo change can cause this - HD changes are also common causes.

    This is a very new Mobo - so I'm not surprised that the drivers I suggested don't work (they were released before the board was manufactured).

    Go to the Gigabyte site, and download the latest version of the drivers from there - if you let us know which board it is, we can point your in the right direction.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, October 25, 2013 5:59 PM
    Moderator
  • The MoBo is Gigabyte 990FXA-UD3.
    Friday, October 25, 2013 6:56 PM
  • Ah - it's an AMD motherboard - no wonder the Intel drivers won't go in :)

    The AMD drivers seem to be monolithic - a huge 230MB+ download. http://download.gigabyte.us/FileList/Driver/motherboard_driver_amd_chipset_win7.exe

    ... but I don't think it's actually relevant here :)

    Try this instead..

    Please run the following commands in an Elevated Command Prompt

     

    NET STOP CRYPTSVC
    REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
    NET START CRYPTSVC

     

    once complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report.
    Note that this may delete your Update History - but all updates will remain installed, and can be viewed in the Installed Updates listing.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, October 26, 2013 8:24 AM
    Moderator
  • After running the suggested commands, I observed that a Windows update had automatically completed.  I then updated the computer completely and rebooted successfully. I then got the message that the Win OS was not genuine and to go online to correct. This action caused a validation check and noted that the system is now genuine.

    Thank you so much for your help!


    cwmobley

    • Marked as answer by cwmobley Thursday, October 31, 2013 3:49 PM
    Thursday, October 31, 2013 3:49 PM
  • You're welcome - good luck with it!

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, October 31, 2013 9:27 PM
    Moderator
  • After running the suggested commands, I observed that a Windows update had automatically completed.  I then updated the computer completely and rebooted successfully. I then got the message that the Win OS was not genuine and to go online to correct. This action caused a validation check and noted that the system is now genuine.

    Thank you so much for your help!


    cwmobley

    CWMobley,

    Could you also mark one of the answers of someone who helped you? Like maybe Noel's answer that we proposed?

    Thanks!


    Ed Price, SQL Server Customer Program Manager (Blog, Small Basic, Wiki Ninjas, Wiki)

    Answer an interesting question? Create a wiki article about it!

    Thursday, October 31, 2013 11:58 PM
    Owner