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An unauthorized change was made to windows RRS feed

  • Question

  •  

    After my computer tried to update two days ago and restarted, I got the "An unauthorized change was made to windows" message with no ability to get to the desktop or start menu. I am able to log in to safe mode though and have already uninstalled all of the updates that were applied ( All remaining updates are from back in the summer). I have tried the selective startup only allowing microsoft without letting 3rd party programs run, and still get the same error when trying to log into windows. I know this is a valid version ofVista because it was bought at best buy in a factory sealed eMachine box and has worked fine since I bought it around 4 months ago. I appreciate input on this matter.

     

    The error code from the Windows Genuine Validation page:

    [0x80070426]
     
    The text from the WGA diagnostics:
    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-6HVMF-TTJ34-P92J4
    Windows Product Key Hash: 7KRyNvkpDG8G18qCc8dsDeUtcCg=
    Windows Product ID: 89572-OEM-7332166-00042
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {AE5B46A7-C466-4F45-934B-737363A3870F}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error: M:20071216160748261-
    Validation Diagnostic:
    Resolution Status: N/A
    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    File Mismatch: C:\Windows\system32\user32.dll[6.0.6000.16438]
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AE5B46A7-C466-4F45-934B-737363A3870F}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P92J4</PKey><PID>89572-OEM-7332166-00042</PID><PIDType>2</PIDType><SID>S-1-5-21-1805969613-2100649417-3626608322</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>T3616</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20070518000000.000000+000</Date></BIOS><HWID>DE303507018400D6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 
    Spsys.log Content: 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
     
    Sunday, December 16, 2007 10:37 PM

Answers

  • Hi Bobby_N_Arkansas,

     

    Vista is in, what is called a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

     

    1) A critical system file was modified on disk - What this means is that the file, located on the hard drive, was modified in some way.

     

    2) A critical system file was modified in memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way.

     

    Because of the Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, I beleive your issue is caused by: 1) A critical system file was modified on disk

     

    Number 2 is usually caused by a running program that is incompatible with Vista.

     

    Number 1 can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off chance that the roll back did not occure.

     

    So, what I would like to do is exclude a failed update as the cause of your issue. To do that, I would like you to uninstall/reinstall the update that correspond with mismatched critical system file, seen in your Diagnostic Report under the "File Scan Data-->" line. (i.e. user32.dll[6.0.6000.16438]) by following the below steps:

     

    First, uninstall the updates:

     

    1) Log in to Vista in Safe Mode

    2) Click 'Start' then Click 'Control Panel'.

    3) Click 'Classic View' in the upper right of the Control Panel window.

    4) Double-Click the icon named 'Programs and Features'.

    5) Click the 'View installed updates' link in the upper right of the Program and Features window.

    6) It may take some time for the list of Updates to appear, please wait.

    7) Right-Click on the update 'KB925902' and select 'Unistall'.

    8) Reboot into Normal Mode

     

    Now, reinstall the updates:

    (At this point, Vista may or may not be in reduced functionality, the below steps assume that Vista is in reduced functionality)

     

    9) Log in to Vista and select the options that brings up the Internet Browser.

    10) Go to http://www.microsoft.com/downloads

    11) Search for KB925902

    12) In the search results, click the update that has "KB925902" in the name.

    13) Click the 'Download' button.

    14) You will be given the choice to Save or Run, select Run

    15) Reboot 2 times.

     

     Please post back on if this does or does not resolve your issue.

     

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Tuesday, December 18, 2007 12:37 AM

All replies

  • I've the same problem, with german ultimate x64 version.

    Loading with option "Known last good configuation ..." or what else in english. After this you must reenter your product key.

    I am annoyed about this condition. This is already second time that this error arises, although I had not made changes.

    Monday, December 17, 2007 10:29 AM
  • Hi Bobby_N_Arkansas,

     

    Vista is in, what is called a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

     

    1) A critical system file was modified on disk - What this means is that the file, located on the hard drive, was modified in some way.

     

    2) A critical system file was modified in memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way.

     

    Because of the Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, I beleive your issue is caused by: 1) A critical system file was modified on disk

     

    Number 2 is usually caused by a running program that is incompatible with Vista.

     

    Number 1 can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off chance that the roll back did not occure.

     

    So, what I would like to do is exclude a failed update as the cause of your issue. To do that, I would like you to uninstall/reinstall the update that correspond with mismatched critical system file, seen in your Diagnostic Report under the "File Scan Data-->" line. (i.e. user32.dll[6.0.6000.16438]) by following the below steps:

     

    First, uninstall the updates:

     

    1) Log in to Vista in Safe Mode

    2) Click 'Start' then Click 'Control Panel'.

    3) Click 'Classic View' in the upper right of the Control Panel window.

    4) Double-Click the icon named 'Programs and Features'.

    5) Click the 'View installed updates' link in the upper right of the Program and Features window.

    6) It may take some time for the list of Updates to appear, please wait.

    7) Right-Click on the update 'KB925902' and select 'Unistall'.

    8) Reboot into Normal Mode

     

    Now, reinstall the updates:

    (At this point, Vista may or may not be in reduced functionality, the below steps assume that Vista is in reduced functionality)

     

    9) Log in to Vista and select the options that brings up the Internet Browser.

    10) Go to http://www.microsoft.com/downloads

    11) Search for KB925902

    12) In the search results, click the update that has "KB925902" in the name.

    13) Click the 'Download' button.

    14) You will be given the choice to Save or Run, select Run

    15) Reboot 2 times.

     

     Please post back on if this does or does not resolve your issue.

     

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Tuesday, December 18, 2007 12:37 AM
  • Hi, Ive got a similar problem. After I did a Gateway factory recovery a box pops up with the 0xC004D401 message and offers a link to learn how to fix it. When I click on the button it takes me to a Validation page. The page shows only for a second before I am redirected to a search page within Microsoft with no reference to the problem. This happens over and over and over again.  When I check in Computer Properties it says Windows is activated which I assume means that it is genuine which makes sense since it came installed on the Gateway laptop when I bought it. What is going on? 
    Sunday, March 6, 2011 5:15 PM