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"Window Vista(TM) Build 6001 This Copy of Windows is Not Genuine" RRS feed

  • Question

  • hi i wrote before to Darin MS about my problem and they told me to run a diagnostic thing and here are the results.

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c533
    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-8C6BG-C9BT2-3XDRY
    Windows Product Key Hash: oWta8ppfnmM4oKWopS821q1BPNs=
    Windows Product ID: 89576-OEM-7332141-00039
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.006
    ID: {ED477730-1DF8-432D-A835-114C1703E220}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ED477730-1DF8-432D-A835-114C1703E220}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3XDRY</PKey><PID>89576-OEM-7332141-00039</PID><PIDType>2</PIDType><SID>S-1-5-21-4201431530-1697292624-2948435221</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>nc6xxxs</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68MDU Ver. F.01</Version><SMBIOSVersion major="2" minor="4"/><Date>20070705000000.000000+000</Date></BIOS><HWID>A6313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65318</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00146-321-400039-02-2057-6000.0000-3342007
    Installation ID: 022032935696555134765474506602662203667544590094273902
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 3XDRY
    License Status: Notification
    Notification Reason: 0xC004F059.

    HWID Data-->
    HWID Hash Current: PgAAAAIAAwABAAIAAgACAAAABAABAAEAJJQAAPwic7e+DXCiRoP4UTSX8sGN7/L0LeK8MKkEsBh8oaxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP            30D8   
      FACP            HP            30D8   
      HPET            HP            30D8   
      MCFG            HP            30D8   
      SLIC            HPQOEM        SLIC-MPC
      TCPA            HP            30D8   
      SSDT            HP            HPQSAT
      SSDT            HP            HPQSAT
      SSDT            HP            HPQSAT
      SSDT            HP            HPQSAT


    Tuesday, May 5, 2009 11:14 PM

Answers

  • Hi deanoabs,

    Computers, which are built by large manufactures that come with Vista Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

       Your Vista is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

      To fix the issue, you will need to change out the OEM SLP key with the COA SLP key.  The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

     

    Alternate steps to change the product key

     

    1)    Click the Start button

    2)    Type: slui.exe 3 and hit the Enter key

    3)    Type in the Product key from the sticker on your computer

    4)    Click the Next button.

    5)    You will be asked if want to Activate, click ok

    6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7)    Click the Start button

    8)    Type: slui.exe 4 and hit the Enter key

    9)    Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.

    Thank you,
    Darin MS

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Wednesday, May 6, 2009 12:05 AM
  • Dean, 

    Unfortunately since you can't see the product key from the "COA" sticker you would have to reformat the computer using the recovery media. Yes this would mean backing up all your data. Sounds like your computer's hard drive has two logical partions probably a C:/ and D:/ .  Prior executing the recovery partion I would also back up the second logical partion containing the recovery information to your external drive. Also I would highly recommend taking time and purging unwanted data from your computer. Next you could create one folder and say locate it on the hard drive. Inside this folder create various sub-folders labeling them accordingly with the data you will store within them. Yes I do understand this will take a lot of valuable time. We all will experience this once or more in our lives. The bright side is once you have a file structure established you will be able to locate things quicker and be able to work faster. Also I mentioned creating one top level folder then establishing sub-folders inside. Now when you deem it neccessary to back-up all you have to do is simply grab that one folder and copy/paste it to your external drive. It is just one of many ideas for file management :-).  Hopefully this has been helpful and sorry there isn't a different or simplier solution. 

    Take care Dean and thank you.

     

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, May 7, 2009 11:39 PM
    Thursday, May 7, 2009 11:39 PM

All replies

  • Hi deanoabs,

    Computers, which are built by large manufactures that come with Vista Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

       Your Vista is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

      To fix the issue, you will need to change out the OEM SLP key with the COA SLP key.  The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

     

    Alternate steps to change the product key

     

    1)    Click the Start button

    2)    Type: slui.exe 3 and hit the Enter key

    3)    Type in the Product key from the sticker on your computer

    4)    Click the Next button.

    5)    You will be asked if want to Activate, click ok

    6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7)    Click the Start button

    8)    Type: slui.exe 4 and hit the Enter key

    9)    Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.

    Thank you,
    Darin MS

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Wednesday, May 6, 2009 12:05 AM
  • hi

    thanks for your fast reply although there is a problem. its worn out a bit on the sticker i can only make out parts of it. i dont know what to do because i tried to make it out before but is there another way i can find out what it is????? if not what can i do?
    Wednesday, May 6, 2009 12:09 AM
  • hi as i said before i understand what i have to do but the label which has the product key is faded. you see im on my laptop and the label is at the bottomand its faded away. however i got what i thought was the product key however it seems it is wrong.i know some parts of it is definatly right but some are not. is there any way you can help me regarding this as i need the product key on the label to continue. if you want i could take a picture of the label on the laptop and parts of what i know is right.
    Wednesday, May 6, 2009 12:26 AM
  • Hi deanoads,

      Unfortunatly, I have no way of knowing what product key was on the sticker of that computer. The Product key on the sticker on your computer (known as the COA Sticker) is handled by the Manufacturer of the computer and I recommend contacting them for assistance.

    Sorry I couldn't be more help,
    Darin MS 
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Wednesday, May 6, 2009 12:34 AM
  • thanks for your help anyways
    Wednesday, May 6, 2009 12:35 AM
  • hi,

    i contacted HP and told them everything however they have told me that the COA sticker was stuck on the back of my laptop and they dont keep copies. They also said seeing as this is a microsoft problem you guys should be the ones to give me another product key or give me my original product key. I have the email from HP if you want to read it they say:

    Hello Dean, 

    Thank you for contacting Hewlett-Packard's Commercial Solutions Center.

    This is in response to your e-mail regarding the unit 6720s notebook.

    I understand that you are referring to the Product Key of Windows.

    I am sorry to hear that you had to experience this issue and I deeply regret the inconvenience caused. I also appreciate your continued patience and cooperation in getting the issue resolved.

    Dean, please be informed that the Product Key given on the COA Sticker under the unit is provided by Microsoft before shipping the unit and this is pasted under the unit by HP before shipping.

    HP does not have this number or a spare Product Key. Only Microsoft could provide you another Product Key. I am not sure why Microsoft informed you to contact HP.

    For your kind information, Product Key is for Windows and this is a product of Microsoft where HP does not have any control.

    Therefore, in order to resolve the issue, please contact Microsoft.

    Once again, thank you for contacting Hewlett-Packard's Commercial Solutions Center and have a wonderful day.

    Regards

    Siva
    Technical Support Engineer - PSG

    Now i contacted you and you told me to contact them and they said go back to you so im getting highly annoyed and just want this situation resolved. At the end of the day this is microsofts problem. It is your software what is mucking up my whole computer and if you still cant help me i would appreciate reasons why this is not Microsofts fault and why this message appeared in the first place even though everything is legit.

    I know you yourself have nothing to do with this but i would appreciate it if we could get this resolved fast as all i need is a product key.

    thanks,

    dean
    Thursday, May 7, 2009 9:19 PM
  • Dean,

    Curious did you recieve the original OEM Recovery Media software @ the time you purchased the computer? Sometimes OEM manufacturers will either provide the media or provide instructions as how you can make your own OEM Recovery Media disc. In turn this should have been done immediately upon setting up the computer. Should you not have the Recovery Media please contact Compaq and request them to send you the Recovery Media for the particular model you own. 


    Contact HP 

    Worldwide

    http://welcome.hp.com/country/us/en/wwcontact_us.html

    HP and Compaq Desktop PCs - Obtaining a Recovery CD or DVD set

     

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07143&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN



    Hopefully this will help Dean.


    Thank you,

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Thursday, May 7, 2009 10:35 PM
  • Hi,

    Thanks for your fast reply i appreciate that alot, erm i do have recovery installed as a seperate partition upon start up. Never used it before so i didnt try clicking it. Also i have a vague idea of its use and that if i use it i will lose any data which is saved. I have alot of stuff on here which will proberly go. The thing is i know i can save them to an external storage device but i got alot of uni work on here scattered all over.

    Regardless of this if i save my work then click F12 at teh beginning for recovery what should i do??? because im guessing i would have to go back to a point in time before this stuff occured???

    Once again i appreciate you taking the time with helping me.

    thanks

    dean
    Thursday, May 7, 2009 10:44 PM
  • Dean, 

    Unfortunately since you can't see the product key from the "COA" sticker you would have to reformat the computer using the recovery media. Yes this would mean backing up all your data. Sounds like your computer's hard drive has two logical partions probably a C:/ and D:/ .  Prior executing the recovery partion I would also back up the second logical partion containing the recovery information to your external drive. Also I would highly recommend taking time and purging unwanted data from your computer. Next you could create one folder and say locate it on the hard drive. Inside this folder create various sub-folders labeling them accordingly with the data you will store within them. Yes I do understand this will take a lot of valuable time. We all will experience this once or more in our lives. The bright side is once you have a file structure established you will be able to locate things quicker and be able to work faster. Also I mentioned creating one top level folder then establishing sub-folders inside. Now when you deem it neccessary to back-up all you have to do is simply grab that one folder and copy/paste it to your external drive. It is just one of many ideas for file management :-).  Hopefully this has been helpful and sorry there isn't a different or simplier solution. 

    Take care Dean and thank you.

     

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, May 7, 2009 11:39 PM
    Thursday, May 7, 2009 11:39 PM
  • thanks for this ill do it later but before i do just have a few questions.

    firstly when i go to recovery what will happen like will i lose every file???? or will it go to a set restore point then whatever was there at that time was there and whatever werent wont be.

    secondly how do i copy the backup partition??? i know its on the :F drive.

    thirdly will i be able to choose what dates to restore my computer or will it choose any day???

    Lastly thanks again you have been very helpful but just incase i dont get you again after i do recovery will the message still appear regarding the software being genuine??? also when i finish the recovery what shall i do??

    thanks mate for your help

    dean
    Thursday, May 7, 2009 11:52 PM