Renew Issues...yaaa issues RRS feed

  • Question


    One care for almost a year now.  A few explosions but now it is time to renew.

    It wont work.  Takes me to MSN...I sign in then it cant do it.

    Wants me to report it but takes me to goofy help files.


    Apparently Onecare never hooked up to my MSN id....

    No matter what I do it wont work. 

    The cost is more than the compitition and with this craptacular renewal ordeal

    I think Im going elsewhere.


    This just reminded me that whenever I have had problems with this software there

    is literally no help by a human.


    Your about to lose me Onecare.  

    Sunday, January 13, 2008 3:31 PM


All replies

  • I share your pain...I JUST installed a new version of OneCare and it tells me my subscription expires in two days.  Then go to find some help from microsoft and let the games begin....with no human support....UGH!
    Sunday, January 13, 2008 3:45 PM
  • Open OneCare, click Help/About to see the subscription ID. That's the LiveID for your subscription.

    Sign in with that LiveID at http://billing.microsoft.com and select the renew link for the OneCare subscription shown.

    If you need help -

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    If it fails to validate your subscription, select the option that you are using a trial or beta copy and you can proceed to email support without validation once you've signed in.

    Sunday, January 13, 2008 7:38 PM