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Update WHS reinstall failing RRS feed

  • Question

  • I am trying to reinstall WHS after a System Drive failure onto a new system drive. I have a home brew server with 7 drives with about 12GB of shares on an HP 8200 workstation. I use a 3com 8506-8 8 port sata card. The server has been running about 2 years. When I do the reinstall and wait about 2 days  with no issues and the the server install stops during the file recovery phase and gives me the following log. I have tried hooking my primary drive to the motherboard sata connection instead of the 3Com card but to no avail. I have tried a different DVD player and rebooted and the install stops again. Can you guys tell me what this log is trying to tell me? And what I can do next? This is not my first reinstall as I had a drive failure in the past. I don't remember it being so much trouble. But maybe that was with fewer drives and smaller 4 port sata controllers, and much less data. I have deleted most of the Log lines for space. Thanks for your help folks!

     

    :

    Stopping service pdl
    Stopping service qsm
    ERROR: could not control the service (0x8007041d)
    Starting service qsm
    Waiting for service startup (1000 ms)
    Starting service pdl
    Waiting for service startup (1000 ms)
    [11/11/2010 12:13:44 AM  a50] Read setting for RebuildPrimary = TRUE.
    [11/11/2010 12:13:44 AM  a50] Recovering Data
    [11/11/2010 12:13:44 AM  a50] ERROR: Failed to rebuild primary (0x80004005)
    [TRACE] RebuildPrimary : Exited (0x80004005)
    [11/11/2010 12:13:54 AM  d64] Progress: 10%
    [TRACE] Step_InstallQ : Exited (0x80004005)
    [11/11/2010 12:13:54 AM  a50] Installing Windows Home Server failed. Error 0x80004005.
    [TRACE] Looking for template _:\qs.ini
    [TRACE] Checked file C:\qs.ini, error 2
    [TRACE] Checked file D:\qs.ini, error 2
    [TRACE] Checked file X:\qs.ini, error 2
    [TRACE] Template _:\qs.ini NOT FOUND!
    [TRACE] FindOnMedia : Exited (0x80070002)
    [TRACE] FindSetupFile : Exited (0x80070002)
    [11/11/2010 12:13:54 AM  a50] MessageBox: Installing Windows Home Server failed because of an error in an external component.
    [11/11/2010 12:14:05 AM  a50] Windows Home Server setup failed. The error code is 0x80004005. Please correct the problem and reboot to restart the setup program.
    [TRACE] Looking for template _:\qs.ini
    [TRACE] Checked file C:\qs.ini, error 2
    [TRACE] Checked file D:\qs.ini, error 2
    [TRACE] Checked file X:\qs.ini, error 2
    [TRACE] Template _:\qs.ini NOT FOUND!
    [TRACE] FindOnMedia : Exited (0x80070002)
    [TRACE] FindSetupFile : Exited (0x80070002)
    [11/11/2010 12:14:05 AM  a50] MessageBox: Windows Home Server installation failed. Do you want to view the installation log file?
    [11/11/2010 12:14:07 AM  a50] Spawning process [notepad.exe "C:\Documents and Settings\All Users\Application Data\Microsoft\Windows Home Server\logs\q_setup.log"]
    [11/11/2010 12:32:04 AM  a50] Process returned the following message:

    [11/11/2010 11:09:56 AM  a2c] Trying to load c:\install\winntbbu.dll
    [11/11/2010 11:09:56 AM  a4c] Installer initialized with parameters -continue
    [11/11/2010 11:09:56 AM  a4c] Current product version 6.0.1500.6
    [11/11/2010 11:09:56 AM  a4c] Setup has [re]started at mode 3 stage 9 step 0
    [TRACE] Looking for template x:\files
    [TRACE] Checked file C:\files, error 2
    [TRACE] Checked file D:\files, error 2
    [11/11/2010 11:09:56 AM  a4c] Found file E:\files
    [11/11/2010 11:09:56 AM  a4c] Found WHS on drive E
    [11/11/2010 11:09:56 AM  a4c] Fixing up path E:\files
    [11/11/2010 11:09:56 AM  a4c] Fixing up path E:\WHS
    [11/11/2010 11:09:56 AM  a4c] Fixing up path E:\REDISTR
    [11/11/2010 11:09:56 AM  a4c] Fixing up path E:\SVR_2003
    [11/11/2010 11:09:56 AM  a4c] Fixing up path E:\SVR_2003\I386\pidgen.dll
    [11/11/2010 11:09:56 AM  a4c] Fixing up path E:\files\DOCS\eula.txt
    [11/11/2010 11:09:56 AM  a4c] Fixing up path E:\SVR_2003\I386\privstmt.rtf
    [11/11/2010 11:09:56 AM  a4c] Fixing up path E:\SVR_2003\i386\winntbbu.dll
    [11/11/2010 11:09:56 AM  a4c] Fixing up path E:\SVR_2003\I386\TXTSETUP.SIF
    [11/11/2010 11:09:56 AM  a4c] Fixing up path E:\SVR_2003\I386\intl.inf
    [11/11/2010 11:09:56 AM  a4c] Fixing up path E:\TESTS\dbg_x86.msi
    [11/11/2010 11:09:56 AM  a4c] Fixing up path E:\TESTS\coverage\magellan.msi
    [11/11/2010 11:09:56 AM  a4c] Found system on drive C
    [11/11/2010 11:09:56 AM  a4c] Fixing up path C:\WHS
    [11/11/2010 11:09:56 AM  a4c] Fixing up path C:\redistr
    [11/11/2010 11:09:56 AM  a4c] Fixing up path C:\install
    [11/11/2010 11:09:56 AM  a4c] Fixing up path C:\DOCS
    [11/11/2010 11:09:56 AM  a4c] Fixing up path C:\$OEM$
    [11/11/2010 11:09:56 AM  a4c] Fixing up path C:\windows\system32\pidgen.dll
    [11/11/2010 11:09:56 AM  a4c] Fixing up path C:\install\winntbbu.dll
    [11/11/2010 11:09:56 AM  a4c] Fixing up path C:\install\q-1024x768_24bit.bmp
    [11/11/2010 11:09:56 AM  a4c] Fixing up path C:\install\qs.ini
    [11/11/2010 11:09:56 AM  a4c] Fixing up path C:\install\winnt.sif
    [11/11/2010 11:09:56 AM  a4c] Fixing up path C:\install\dcpromo.ini
    [TRACE] Looking for template _:\qs.ini
    [TRACE] Checked file C:\qs.ini, error 2
    [TRACE] Checked file D:\qs.ini, error 2
    [TRACE] Checked file E:\qs.ini, error 2
    [TRACE] Template _:\qs.ini NOT FOUND!
    [TRACE] FindOnMedia : Exited (0x80070002)
    [TRACE] FindSetupFile : Exited (0x80070002)
    [TRACE] Looking for template _:\qs.ini
    [TRACE] Checked file C:\qs.ini, error 2
    [TRACE] Checked file D:\qs.ini, error 2
    [TRACE] Checked file E:\qs.ini, error 2
    [TRACE] Template _:\qs.ini NOT FOUND!
    [TRACE] FindOnMedia : Exited (0x80070002)
    [TRACE] FindSetupFile : Exited (0x80070002)
    [11/11/2010 11:09:56 AM  a4c] Install step is set to 5
    [11/11/2010 11:09:56 AM  a4c] Installing Windows Home Server
    [11/11/2010 11:09:57 AM  a4c] Spawning process [setx QLOGS "C:\Documents and Settings\All Users\Application Data\Microsoft\Windows Home Server\logs" /m]
    [11/11/2010 11:09:57 AM  a4c] Process returned the following message:
    SUCCESS: Specified value was saved.
    [TRACE] Looking for template _:\qs.ini
    [TRACE] Checked file C:\qs.ini, error 2
    [TRACE] Checked file D:\qs.ini, error 2
    [TRACE] Checked file E:\qs.ini, error 2
    [TRACE] Template _:\qs.ini NOT FOUND!
    [TRACE] FindOnMedia : Exited (0x80070002)
    [TRACE] FindSetupFile : Exited (0x80070002)
    [TRACE] Looking for template _:\qs.ini
    [TRACE] Checked file C:\qs.ini, error 2
    [TRACE] Checked file D:\qs.ini, error 2
    [TRACE] Checked file E:\qs.ini, error 2
    [TRACE] Template _:\qs.ini NOT FOUND!
    [TRACE] FindOnMedia : Exited (0x80070002)
    [TRACE] FindSetupFile : Exited (0x80070002)
    [11/11/2010 11:09:57 AM  a4c] Progress: 0%
    [11/11/2010 11:09:57 AM  a4c] Spawning process [C:\WHS\umde.exe /o /passive /norestart /log:"C:\Documents and Settings\All Users\Application Data\Microsoft\Windows Home Server\logs\setup\DE201011111109.log"]
    [11/11/2010 11:10:40 AM  a4c] Process returned the following message:

    Stopping service pdl
    Stopping service qsm
    ERROR: could not control the service (0x8007041d)
    Starting service qsm
    Waiting for service startup (1000 ms)
    Starting service pdl
    Waiting for service startup (1000 ms)
    [11/11/2010 11:12:19 AM  a4c] Read setting for RebuildPrimary = TRUE.
    [11/11/2010 11:12:19 AM  a4c] Recovering Data
    [11/11/2010 11:12:19 AM  a4c] ERROR: Failed to rebuild primary (0x80004005)
    [TRACE] RebuildPrimary : Exited (0x80004005)
    [11/11/2010 11:12:29 AM  dfc] Progress: 10%
    [TRACE] Step_InstallQ : Exited (0x80004005)
    [11/11/2010 11:12:29 AM  a4c] Installing Windows Home Server failed. Error 0x80004005.
    [TRACE] Looking for template _:\qs.ini
    [TRACE] Checked file C:\qs.ini, error 2
    [TRACE] Checked file D:\qs.ini, error 2
    [TRACE] Checked file E:\qs.ini, error 2
    [TRACE] Checked file F:\qs.ini, error 2
    [TRACE] Template _:\qs.ini NOT FOUND!
    [TRACE] FindOnMedia : Exited (0x80070002)
    [TRACE] FindSetupFile : Exited (0x80070002)
    [11/11/2010 11:12:29 AM  a4c] MessageBox: Installing Windows Home Server failed because of an error in an external component.
    [11/11/2010 11:12:37 AM  a4c] Windows Home Server setup failed. The error code is 0x80004005. Please correct the problem and reboot to restart the setup program.
    [TRACE] Looking for template _:\qs.ini
    [TRACE] Checked file C:\qs.ini, error 2
    [TRACE] Checked file D:\qs.ini, error 2
    [TRACE] Checked file E:\qs.ini, error 2
    [TRACE] Checked file F:\qs.ini, error 2
    [TRACE] Template _:\qs.ini NOT FOUND!
    [TRACE] FindOnMedia : Exited (0x80070002)
    [TRACE] FindSetupFile : Exited (0x80070002)
    [11/11/2010 11:12:37 AM  a4c] MessageBox: Windows Home Server installation failed. Do you want to view the installation log file?
    [11/11/2010 11:12:40 AM  a4c] Spawning process [notepad.exe "C:\Documents and Settings\All Users\Application Data\Microsoft\Windows Home Server\logs\q_setup.log"]

    • Edited by tom1l Wednesday, November 17, 2010 3:53 AM
    Thursday, November 11, 2010 5:48 PM

Answers

  • Sorry for the delay, I was having multiple problems. I replaced the DVD drive and the reinstall completed. All shares, duped and un-duped were intact. I thought my backups were OK. But I had file conflicts, "not enough disk space to duplicate share"(even though this particular share was not on duplication), backup service not running, backup database is corrupt/inconsistancies. Repair/cleanup database did nothing and stalled, later disappearing with no errors in the logs. Shares showing unhealthy. Lots of rebooting and RED UNHEALTHY Network indications.  Long story-short, I found out by searching the forum that I needed to delete the backup DBase manually. I did this and rebooted and got my first green health indicator in several weeks. I also had to delete the computers from the backup list. I ran checkall on all disks and they came up clean. I had 2 file conflicts that were jpgs and I copied these and renamed them and all appears well. I will be scheduling backups for tonight, and keeping my fingers crossed.  I also added another 2TB drive because of the "not enough disk space error", but it now seems that all this was due to a corrupt backup database. As I write this I am looking at the GREEN WHS icon in my tray hoping that this experience will help somebody out there. Many thanks to those who replied to my situation. I can't help thinking that there should have been a better way to recover from a bad system drive.  I suppose I can't complain too much, my pictures from the last 10 years are safe, along with videos, music, tax returns, and a myriad of garbage I downloaded over the years and may never look at. But I have it! Despite itself WHS has protected my data and I'm very happy about that!
    • Marked as answer by tom1l Wednesday, November 17, 2010 12:57 PM
    Wednesday, November 17, 2010 4:24 AM

All replies

  • Hi,

    where is the DVD drive attached to? If to SATA, you would have to try one of the first 4 ports of the controller. Recoverys involving SATA controllers in native mode are difficult in any case, since Windows Server 2003 with its basic driver equipment has no clue about SATA.

    Best greetings from Germany
    Olaf

    Thursday, November 11, 2010 7:31 PM
    Moderator
  • Olaf, Thanks for getting back to me! My DVD drive is on the old IDE ribbon connector. I also read that it is better to use the motherboard sata connection for the system drive so I am doing this. I just tried a reinstallation with a different DVD drive and it did not even get to the recovering data phase. The system hung at the finalizing installation part with the drive led blinking every 5 seconds for a couple of hours. I have been loading the sata drivers with a floppy, twice as is recommended. I have had to reformat the system drive several times when WHS does not offer the reinstallation option. I hate to say that I'm getting TOOOO familiar with WHS reinstallation. But I must be missing somthing. This hardware has been running WHS for a couple of years, but it has changed along the way. I started with 2 drives on the MB sata connections and then added a cheapo sata card, and then another as the data grew. And finally a 3Com 8506-8 and moved all the sata drives over to that. It's funny that the last time I needed to reinstall I don't recall using a floppy to load drivers, I just had the little cd's that came with the sata cards, I had taken the floppy out a long time ago for extra drive space. Well, can you make any other recommendations based on the log or your experience? I have thought of trying to do a new install with just the system drive and then adding drives and data back, but I did this once and it was a nightmare as i have shares duplicated and it is hard to not add files back 4 times, just in case so as not to lose anything. I await your suggestions, thanks, Tom.  
    Thursday, November 11, 2010 8:49 PM
  • What behavior was the exact reason for the need to reinstall? If there has been damaged something more, this may the reinstall also make fail.

    Could it be, that one of your disks has issues as well? Did setup detect all disks in proper sequence?

    In worst case only the hard core method as described in the FAQ How to recover data after server failure would work.

    Best greetings from Germany
    Olaf

    Thursday, November 11, 2010 11:35 PM
    Moderator
  • The reason for the reinstall is that my system drive failed and was unreadable, the system would not reboot and the drive could not be read on another PC. I suppose its a good idea to run chkdsk on them in another pc. Setup does detect the system drive on the MB sata, and the other 6 disks on the 3Com sata controller.
    Friday, November 12, 2010 12:30 AM
  • I forgot to say that I did replace the system drive with a new one.  Tom
    Friday, November 12, 2010 12:31 AM
  • Sorry for the delay, I was having multiple problems. I replaced the DVD drive and the reinstall completed. All shares, duped and un-duped were intact. I thought my backups were OK. But I had file conflicts, "not enough disk space to duplicate share"(even though this particular share was not on duplication), backup service not running, backup database is corrupt/inconsistancies. Repair/cleanup database did nothing and stalled, later disappearing with no errors in the logs. Shares showing unhealthy. Lots of rebooting and RED UNHEALTHY Network indications.  Long story-short, I found out by searching the forum that I needed to delete the backup DBase manually. I did this and rebooted and got my first green health indicator in several weeks. I also had to delete the computers from the backup list. I ran checkall on all disks and they came up clean. I had 2 file conflicts that were jpgs and I copied these and renamed them and all appears well. I will be scheduling backups for tonight, and keeping my fingers crossed.  I also added another 2TB drive because of the "not enough disk space error", but it now seems that all this was due to a corrupt backup database. As I write this I am looking at the GREEN WHS icon in my tray hoping that this experience will help somebody out there. Many thanks to those who replied to my situation. I can't help thinking that there should have been a better way to recover from a bad system drive.  I suppose I can't complain too much, my pictures from the last 10 years are safe, along with videos, music, tax returns, and a myriad of garbage I downloaded over the years and may never look at. But I have it! Despite itself WHS has protected my data and I'm very happy about that!
    • Marked as answer by tom1l Wednesday, November 17, 2010 12:57 PM
    Wednesday, November 17, 2010 4:24 AM