error installing ur 14 ? RRS feed

  • Question

  • I am trying to updrade from UR 1 to UR 14.

    when I run "CRMv4.0-KB2389019-amd64-Server-ENU.exe", I get a message "Microsoft dynamics crm was not found on the system"  .

    I get the same error trying to run 'CRMv4.0-KB2389019-i386-Server-ENU.exe'

    Any ideas?


    • Edited by peter clift Thursday, August 29, 2013 9:49 PM
    Thursday, August 29, 2013 9:43 PM


All replies

  • Is this CRM 2011 or CRM 4.0?

    The fact that you're going to rollup 14 makes me think it's 2011, but the exe is for CRM 4.0.

    Also, rollups (for both CRM 4.0 and 2011) have prerequisites so you cannot go directly from rollup 1 to 14. Check the KB articles on each rollup for prereq's.


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    Friday, August 30, 2013 1:38 AM
  • That's the CRM 4.0 client version. To update CRM 2011 to RU14 you first need installed (As a minimum) RU6 (Below)


    Once that's installed you can install RU14 (Below)



    • Proposed as answer by Jason Benedetti Monday, September 2, 2013 10:43 AM
    • Marked as answer by peter clift Tuesday, September 3, 2013 5:34 PM
    Monday, September 2, 2013 9:24 AM