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Help Troubleshoot HP 470 Problem RRS feed

  • Question

  • Bought an HP Media Smart EX470 Server about a year ago.  A few months after I got it I upgraded the ram from the 512mb of ram to 2 GB of ram and removing the 1.8GHz AMD Sempron 3400+ and replaced it with an 2.6GHz AMD LE-1640 Orleans.  Both upgrade went great and the server has run great until about 6 months ago.  I has started to randomly become unresponsive.  The power lights are all on but it doesn't show up on the network, can't ping it, can't rdp to it, etc...  I end up hard reseting it.  When I check the event logs there are no errors except it says "The previous system shutdown at 8:28:05 PM on 8/5/2010 was unexpected."  Never anything else.  The problem I am having with troubleshooting the problem is it's completely random. Have been a software engineer for years but still can't narrow down what is happening. 

       Sometime it dies in the middle of the night, sometime during the day.  It is not heavily used, it backups up 2 pc and occasionally a laptop.  Has about 252g of  pictures, music, files, I don't stream movies or anything like that.  I thought i might be cpu temp, but my attempts at trying to make it fail don't seem to work.  I rdped into the box and zipped a large file w/ encryption, ran for 30 minues at 100% cpu.... and didn't fail...  Turned off backups for a few days and it still failed randomly.   And a few minutes ago I logged on to my pc and about 10 minutes after I got on the home server died, icon in taskbar greyed and got a prompt about offline files. 

    Currently have 2 500g drives, one is for c and d and the other is a backup drive that shadows d.  Have thought about switching out cpu again, maybe even ram but since this thing may run fine for hour or days its hard to decided what to try next.


    Robert Ward
    Friday, August 6, 2010 2:01 AM

Answers

  • Robert,

    Try refitting the original procesor that came wth the EX470?
    It is known that not all HP EX47x models accept the processor upgrade (mine does not). Users reported problems of "random" system shutdowns, possibly due to CPU overheating (causing a forced shutdown of the system to prevent CPU damage).

    You also migh try a little tool named "CPU burn-in" to see if the system survives 100% CPU load for longer durations.

    - Theo.


    No home server like Home Server
    Sunday, August 8, 2010 1:44 PM
    Moderator

All replies

  • Bought an HP Media Smart EX470 Server about a year ago.  A few months after I got it I upgraded the ram from the 512mb of ram to 2 GB of ram and removing the 1.8GHz AMD Sempron 3400+ and replaced it with an 2.6GHz AMD LE-1640 Orleans.  Both upgrade went great and the server has run great until about 6 months ago.  I has started to randomly become unresponsive.  The power lights are all on but it doesn't show up on the network, can't ping it, can't rdp to it, etc...  I end up hard reseting it.  When I check the event logs there are no errors except it says "The previous system shutdown at 8:28:05 PM on 8/5/2010 was unexpected."  Never anything else.  The problem I am having with troubleshooting the problem is it's completely random. Have been a software engineer for years but still can't narrow down what is happening. 

       Sometime it dies in the middle of the night, sometime during the day.  It is not heavily used, it backups up 2 pc and occasionally a laptop.  Has about 252g of  pictures, music, files, I don't stream movies or anything like that.  I thought i might be cpu temp, but my attempts at trying to make it fail don't seem to work.  I rdped into the box and zipped a large file w/ encryption, ran for 30 minues at 100% cpu.... and didn't fail...  Turned off backups for a few days and it still failed randomly.   And a few minutes ago I logged on to my pc and about 10 minutes after I got on the home server died, icon in taskbar greyed and got a prompt about offline files. 

    Currently have 2 500g drives, one is for c and d and the other is a backup drive that shadows d.  Have thought about switching out cpu again, maybe even ram but since this thing may run fine for hour or days its hard to decided what to try next.


    Robert Ward
    You might start by checking the RAM with a program like memtest86+.  Also, you might try running chkdsk /r on each drive.
    Friday, August 6, 2010 3:59 AM
    Moderator
  • Isn't memtest86+ a dos based tool?  Not sure how I can run it with no monitor on the device, or is there a way?  Will run the chkdsk.


    Robert Ward
    Friday, August 6, 2010 4:46 AM
  • Ran checkdisk....

     

    Checking file system on C:

    The type of the file system is NTFS.

    Volume label is SYS.

    A disk check has been scheduled.

    Windows will now check the disk.

    Cleaning up minor inconsistencies on the drive.

    Cleaning up 2233 unused index entries from index $SII of file 0x9.

    Cleaning up 2233 unused index entries from index $SDH of file 0x9.

    Cleaning up 2233 unused security descriptors.

    CHKDSK is verifying Usn Journal...

    Usn Journal verification completed.

    CHKDSK is verifying file data (stage 4 of 5)...

    File data verification completed.

    CHKDSK is verifying free space (stage 5 of 5)...

    Free space verification is complete.

    20972825 KB total disk space.

    8404672 KB in 31197 files.

    9648 KB in 3375 indexes.

    0 KB in bad sectors.

    141053 KB in use by the system.

    65536 KB occupied by the log file.

    12417452 KB available on disk.

    4096 bytes in each allocation unit.

    5243206 total allocation units on disk.

    3104363 allocation units available on disk.

    -------------------------------------------------

    Checking file system on D:

    The type of the file system is NTFS.

    Volume label is DATA.

    A disk check has been scheduled.

    Windows will now check the disk.

    Cleaning up minor inconsistencies on the drive.

    Cleaning up 65 unused index entries from index $SII of file 0x9.

    Cleaning up 65 unused index entries from index $SDH of file 0x9.

    Cleaning up 65 unused security descriptors.

    CHKDSK is verifying Usn Journal...

    Usn Journal verification completed.

    CHKDSK is verifying file data (stage 4 of 5)...

    File data verification completed.

    CHKDSK is verifying free space (stage 5 of 5)...

    Free space verification is complete.

    467403142 KB total disk space.

    264108596 KB in 30814 files.

    22168 KB in 5141 indexes.

    0 KB in bad sectors.

    160814 KB in use by the system.

    65536 KB occupied by the log file.

    203111564 KB available on disk.

    4096 bytes in each allocation unit.

    116850785 total allocation units on disk.

    50777891 allocation units available on disk.

    Internal Info:

    90 ac 00 00 7f 8c 00 00 97 f1 00 00 00 00 00 00 ................

    e9 06 00 00 f5 3b 00 00 c6 00 00 00 00 00 00 00 .....;..........

    e4 de 22 01 00 00 00 00 34 09 ea 2d 00 00 00 00 ..".....4..-....

    fe f5 d8 00 00 00 00 00 4e e3 1e f4 06 00 00 00 ........N.......

    e6 60 12 5f 06 00 00 00 b2 13 aa 8c 0d 00 00 00 .`._............

    99 9e 36 00 00 00 00 00 5d 9f 82 7c 6f 00 00 00 ..6.....]..|o...

    5e 78 00 00 00 00 00 00 00 d0 e8 f7 3e 00 00 00 ^x..........>...

    Checking file system on D:

    The type of the file system is NTFS.

    Volume label is DATA.

    A disk check has been scheduled.

    Windows will now check the disk.

    CHKDSK is verifying Usn Journal...

    Usn Journal verification completed.

    CHKDSK is verifying file data (stage 4 of 5)...

    File data verification completed.

    CHKDSK is verifying free space (stage 5 of 5)...

    Free space verification is complete.

    Windows has checked the file system and found no problems.

    467403142 KB total disk space.

    264108600 KB in 30815 files.

    22168 KB in 5141 indexes.

    0 KB in bad sectors.

    160814 KB in use by the system.

    65536 KB occupied by the log file.

    203111560 KB available on disk.

    4096 bytes in each allocation unit.

    116850785 total allocation units on disk.

    50777890 allocation units available on disk.


    Robert Ward
    Friday, August 6, 2010 10:24 PM
  • Isn't memtest86+ a dos based tool?  Not sure how I can run it with no monitor on the device, or is there a way?  Will run the chkdsk.
    Robert Ward
    Yes.  (Sorry, I forgot you said that you had an HP model.)  You might try swapping out the RAM (if you have any extra).
    Saturday, August 7, 2010 12:29 AM
    Moderator
  • have swapped the 2gb out with the old 512, will test and see if it dies.  Will post my results.
    Robert Ward
    Saturday, August 7, 2010 5:12 AM
  • well, appears to not be the memory, died with 512 in it too. 
    Robert Ward
    Sunday, August 8, 2010 4:19 AM
  • Robert,

    Try refitting the original procesor that came wth the EX470?
    It is known that not all HP EX47x models accept the processor upgrade (mine does not). Users reported problems of "random" system shutdowns, possibly due to CPU overheating (causing a forced shutdown of the system to prevent CPU damage).

    You also migh try a little tool named "CPU burn-in" to see if the system survives 100% CPU load for longer durations.

    - Theo.


    No home server like Home Server
    Sunday, August 8, 2010 1:44 PM
    Moderator
  • I am actually trying the old processor now, since the ram doesn't appear to be the issue I swapped the processor back to the orignal when I switch the 2GB back in.  Will post my results.  
    Robert Ward
    Sunday, August 8, 2010 5:33 PM
  • Yep definitely the processor, have been up for 3 days without a crash.  Guess I will have to live with the old processor for now.  Thanks All
    Robert Ward
    Thursday, August 12, 2010 4:11 AM