locked
windows 7 suddenly says it's not authentic RRS feed

  • Question

  • This popped up today After I did 3 updates.

    Windows 7
    Build 7600
    This copy of Windows is not Genuine

    I ran the WGA Tool:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-BKVHT-W9Q7W-6FW3B
    Windows Product Key Hash: hV9EUNPLPlBQmUS52eQaJX6RCU4=
    Windows Product ID: 00426-066-1193867-86051
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {DE4C5C12-AA57-4076-8F53-F69BFA256DA9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DE4C5C12-AA57-4076-8F53-F69BFA256DA9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6FW3B</PKey><PID>00426-066-1193867-86051</PID><PIDType>5</PIDType><SID>S-1-5-21-2564320946-2605783518-3224896724</SID><SYSTEM><Manufacturer>BFG Technologies, Inc.</Manufacturer><Model>BFGRINF650iU</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20070515000000.000000+000</Date></BIOS><HWID>AFB83607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-066-119386-00-1033-7600.0000-2882009
    Installation ID: 017863310593605325787564404136185873827972754456565563
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6FW3B
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 5/3/2010 1:49:44 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:3:2010 13:40
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAIAAgABAAEAAwABAAAAAQABAAEA6GHelkkoblH00kgkhqgyfY3vFOKaWq4lpqsqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Nvidia        NVDAACPI
      FACP            Nvidia        NVDAACPI
      HPET            Nvidia        NVDAACPI
      MCFG            Nvidia        NVDAACPI
      WDRT            Nvidia        NVDAACPI
    ---------------------------------------------

     

    Following advice from this thread http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/24ad4974-cf92-475e-8183-006ae6b1d6a4

    Darin Smith MS Says:

    ----------------------------------------------
    Yes,

    I have checked the Product Key and it is, in fact, Blocked.  The Product Key is a key from an MSDN (Microsoft Developer Network) subscription. It appears that the person that owned the subscription (or someone broke into the subscription) sold the key to you (and probably a number of other people).  Part of the Licensing Terms on MSDN Product Keys is that the keys can not be resold.

    It appears that the person or company that sold you this key, either knowingly or unknowingly, sold you (what amounts to) stolen property.  Return the software for a full refund. I also recommend submitting a piracy report at http://microsoft.com/piracy  

    Thank you,
    --------------------------------------------------

    I am... or was at this point a member on MSDN. I've never Ebayed any Keys. What happened?

     

     

     

    Monday, May 3, 2010 6:03 PM

Answers

  • Hi DJive,

      I can confirm that the Key is from an MSDN Subscription and that it is Blocked, but my tool doesn't give me any additional information as to why.

      I did some research and talked to MSDN Subscription Support.   They said that you can call them and they can confirm your present or past MSDN Subscription, give you the reason for the Block or if it is found to be a mistake, they would also be the people that could get the key unblocked.

      MSDN Subscription Support 1-800-759-5474  (8:00am - 5:00pm Central Time)

      When you call the number, you will want to select the "All Other Support" option (should be the last option the phone prompt mentions)  and then select the MSDN Related option (Should be option #2)  and then either enter your MSDN ID or wait for an MSDN Support Agent to answer.

    Sorry I couldn't be more help, but at least I can get to the the people that can.

    Thank you,


    Darin MS
    Monday, May 3, 2010 9:46 PM
  • Hi Djive,

      Sorry for that, the MSDN guy I talked to grasped the issue immediatly and told me they were the people you should talk to. Looks like you got a rep less able to understand issues outside of the norm. 

      I hope the person, you emailed, can help, but if not,  the only thing I can recommend is recalling till you get a rep that can acually understand the issue (It's a pain, I know and I wish there was more I could do for you).  The optimum way for the call to play out, is that the rep would check your past MSDN Account and confirms if there was any problem that would warrant a Key Block or not. 

    a) If there is, then he/she can explain what the problem was. (and possibly give options to resolve that issue) 

    b) If there isn't, he/she should initiate the process to get the key unblocked.

     

    Thank you,

     


    Darin MS
    Wednesday, May 5, 2010 6:08 PM

All replies

  • Hello DJive,

    Darin of MSFT will be along to check your product key against the Microsoft  data base.  Hold tight till he provides a response.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, May 3, 2010 6:51 PM
  • Thank you Dan!
    Monday, May 3, 2010 6:55 PM
  • Hi DJive,

      I can confirm that the Key is from an MSDN Subscription and that it is Blocked, but my tool doesn't give me any additional information as to why.

      I did some research and talked to MSDN Subscription Support.   They said that you can call them and they can confirm your present or past MSDN Subscription, give you the reason for the Block or if it is found to be a mistake, they would also be the people that could get the key unblocked.

      MSDN Subscription Support 1-800-759-5474  (8:00am - 5:00pm Central Time)

      When you call the number, you will want to select the "All Other Support" option (should be the last option the phone prompt mentions)  and then select the MSDN Related option (Should be option #2)  and then either enter your MSDN ID or wait for an MSDN Support Agent to answer.

    Sorry I couldn't be more help, but at least I can get to the the people that can.

    Thank you,


    Darin MS
    Monday, May 3, 2010 9:46 PM
  • Hardly. Thank you Darin that is a great help! I'll give them a call tomorrow.

    Tuesday, May 4, 2010 1:57 AM
  • Just an Update::

    I called MSDN Subscription Support 1-800-759-5474

    And tried to explain my issue and read them your response/answer however the customer service woman seemed confused. I stated my key IS blocked and my account IS deactivated and that I'm calling to see what I have to do in order to get my subscription reactivated and my key usable again.

     

    .. She then put me on hold and transferred me to Windows Genuine Activation Support line after I said I knew they could help me because I know my key is blocked I'm trying to find as to why.

    when I spoke to Activation team they of course said they could not help me and to call MSDN Subscription Support *again*

    When I called support back a second time I was greeted by the same woman who first helped me offering no support, information, help or guidance as to what is going on or as to what I need to do.

    She did give me Mr. Halabi's email saying he is in charge of it all and to Email him which I have.

     

    I asked the support rep but in general it feels like at any given time my MSDN subscription can be terminated, my key banned and no one seemed to know why but were more then willing i go buy the software...

    As far as I'm aware I've done nothing at all to come come to break ToS.

    Hopefully Tom will have some information.

    Tuesday, May 4, 2010 6:23 PM
  • Hi Djive,

      Sorry for that, the MSDN guy I talked to grasped the issue immediatly and told me they were the people you should talk to. Looks like you got a rep less able to understand issues outside of the norm. 

      I hope the person, you emailed, can help, but if not,  the only thing I can recommend is recalling till you get a rep that can acually understand the issue (It's a pain, I know and I wish there was more I could do for you).  The optimum way for the call to play out, is that the rep would check your past MSDN Account and confirms if there was any problem that would warrant a Key Block or not. 

    a) If there is, then he/she can explain what the problem was. (and possibly give options to resolve that issue) 

    b) If there isn't, he/she should initiate the process to get the key unblocked.

     

    Thank you,

     


    Darin MS
    Wednesday, May 5, 2010 6:08 PM
  • "Darin Smith MS" wrote in message
    news:c7755506-fce7-40d9-b1e6-f5330237ea3c...
    > Hi Djive,
    >
    > Sorry for that, the MSDN guy I talked to grasped the issue immediatly and
    > told me they were the people you should talk to. Looks like you got a rep
    > less able to understand issues outside of the norm.
    >
    > I hope the person, you emailed, can help, but if not, the only thing I
    > can recommend is recalling till you get a rep that can acually understand
    > the issue (It's a pain, I know and I wish there was more I could do for
    > you).
     
    IIRC from my days in MSDN, they had a Concierge system - if Djive knows the
    account the current Concierge uses, it should be possible to get ahold that
    way??
    (OK - it's been a few years<g>)
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     
    Wednesday, May 5, 2010 7:21 PM
    Moderator