Sign in

Microsoft.com

Microsoft

Remove From My Forums

CRM Dynamics 2011 - Filter View of Queue Options in Queue Drop Down List of QueueItem Screen

Question
0

Sign in to vote

When the Queues button on the sitemap navigation bar is clicked, it brings you to the QueueItem view page. From there you can select which QueueItem system view to display, and you can further specify which Queue you want to view via the Queue drop down list.

Is it possible to customize or filter the available queues in this drop down list? I do not wish to view inactive queues nor queues of individuals... I only want the available queues in this drop down list to be active team queues. Any ideas or suggestions?

Tuesday, June 14, 2011 6:12 PM

All replies

0

Sign in to vote

Is anyone able to answer this question? We really need to filter these options because it is useless and cumbersome to our users. I don't even understand the purpose of deactivating queues if this list of queues shows both active and inactive queues.

Can anyone address the possibility of customizing or adding a filter to this drop down list of queues? Please let me know if I am unclear or if you need more information on my question/issue. Thank you for your help.

Tuesday, June 21, 2011 6:32 PM
0

Sign in to vote
check out following articles for the same..

http://community.dynamics.com/product/crm/crmtechnical/b/thetaoofcrm/archive/2011/11/15/how-to-filter-the-queue-list.aspx

http://blogs.msdn.com/b/ukcrm/archive/2011/03/10/using-plug-ins-to-modify-views.aspx

MayankP
My Blog
Follow Me on Twitter
- Edited by Mayank Pujara Monday, February 20, 2012 2:35 PM
- Proposed as answer by Mayank Pujara Thursday, April 12, 2012 2:30 PM
Monday, February 20, 2012 2:24 PM