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    Hello - I have a Packard Bell IGO 6000 which cannot be recovered from the inbuilt recovery software.
    I have purchased XP Profesional from a legal source and installed XP onto a clean system.
    The first attempt would not authenticate with Microsoft (key 'blocked') so I obtained another key from the supplier and re-installed and this has ben rejected also. Here is the diagnostic:

    Diagnostic Report (1.9.0006.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-J3PG6-7FP3Y-XD4B3
    Windows Product Key Hash: Xr4UPruQkSxlNVdPxaReBaIIVsI=
    Windows Product ID: 55274-640-0418332-23749
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {3D58AECF-7F42-49D3-B3FB-40B2BCD44B05}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-231-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-231-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3D58AECF-7F42-49D3-B3FB-40B2BCD44B05}</UGUID><Version>1.9.0006.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XD4B3</PKey><PID>55274-640-0418332-23749</PID><PIDType>1</PIDType><SID>S-1-5-21-602162358-920026266-1957994488</SID><SYSTEM><Manufacturer>NEC CI</Manufacturer><Model>IGO6204 P630011201</Model></SYSTEM><BIOS><Manufacturer>NEC CI</Manufacturer><Version>NOTE BIOS Version /348C0700</Version><SMBIOSVersion major="2" minor="3"/><Date>20021227000000.000000+000</Date></BIOS><HWID>AAE33507018400D2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData>   <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1FFA0:NEC Corporation|1FFA0:Packard Bell B.V
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Thank you in anticipation for your help - Peter

    Friday, February 6, 2009 2:39 PM

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    Good Morning Peter,

    Well unfortunately the product key is also invalid. Right now, your computer has a Volume License (VL) edition of Windows XP Professional identified. The installation was done with a now-blocked Volume License Key (VLK) located on line 2. VLKs are blocked by Microsoft at the request of the original product key holder for various reasons such as the product key was lost, stolen, compromised, misused, or expired. Also, MS may have blocked the key if it notices a pattern of misuse, i.e., more installations of Windows XP Professional using that key than authorized.

    As a rule, VL editions of Windows XP Professional should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    Curious where did you actually purchase volume edition of Windows XP Professional? Do they have a webpage? There are options available to you.  First you can purchase a WGA Kit that was offered to you when you failed validation, ask the company for a refund, and submit a piracy report. Please visit http://www.microsoft.com/piracy/.  Next locate the Reporting Piracy link located in the upper left corner of the webpage. Select your geographical area and follow the steps. 

    Take care Peter,

    Stephen

    Stephen Holm
    • Marked as answer by Stephen Holm Friday, February 6, 2009 7:21 PM
    Friday, February 6, 2009 7:18 PM