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MGA Diagnostic says I'm Genuine but Genuine Check gives error 0x80004005 RRS feed

  • Question

  • Here's the report from the MGA tool, below. But when I try to upgrade my Windows Media Player, I have to pass the Genuine Check tool test and it rejects me with Error 0x00004005. How do I get my Genuine software to be recognized as such?

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
    Windows Product ID: 76487-OEM-2211906-00101
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {D3CDB26B-49C6-49B7-84E6-42C253B4C2F8}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.6147], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D3CDB26B-49C6-49B7-84E6-42C253B4C2F8}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>76487-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-1917378478-2059684239-1522493254</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Z800 Workstation</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786G5 v03.13</Version><SMBIOSVersion major="2" minor="6"/><Date>20101013000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>240833EF01840774</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>HP Z800 Workstation</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: AE18:Compaq Computer Corporation|16755:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|B318:Compaq Computer Corporation|11983:Compaq Computer Corporation|11983:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|B318:Hewlett-Packard Company|16D42:Philips Medical Systems
    Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

    OEM Activation 2.0 Data-->
    N/A


    Wednesday, January 18, 2012 9:00 PM

Answers

  • "HudsonWest" wrote in message news:51161614-2b25-4a13-94b4-08d1dc43c568...

    Noel, thanks for your help. The Check disk said the disk was clean, and I did not get any error messages on SFC/SCANNOW (nor did it ask for my Windows XP CD--which I have, just in case.)

     

    However, I ran the Genuine Check again after all that (and the reboot) and it came back with the same error message.  What's next?


    Here's the MGADIG report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
    Windows Product ID: 76487-OEM-2211906-00101
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro




    HudsonWest
     
    What happens if you go to www.microsoft.com/genuine/validate – you’ll need to use IE, as FF has some some problems with the site.
    What security software are you running?
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by HudsonWest Thursday, January 19, 2012 2:07 PM
    Thursday, January 19, 2012 8:03 AM
    Moderator

All replies

  • "HudsonWest" wrote in message news:fd27971f-97a9-4d13-a007-19f14747f64a...

    Here's the report from the MGA tool, below. But when I try to upgrade my Windows Media Player, I have to pass the Genuine Check tool test and it rejects me with Error 0x00004005. How do I get my Genuine software to be recognized as such?

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
    Windows Product ID: 76487-OEM-2211906-00101
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro


    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.6147], Hr = 0x800b0100



    Your File Mismatch is the source of the problem – unfortunately, this may not be an easy one to solve.
    Click on the Start button, then the Run... option
    type in the box
    CMD.EXE
    - the Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button, then the Run... option
    type in the box
    CMD.EXE
    - the Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    You will probably be asked for your Windows XP disk – if you have one, insert it (if not, then you have a problem!)
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    run another MGADiag report, and post the results.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Wednesday, January 18, 2012 11:39 PM
    Wednesday, January 18, 2012 11:10 PM
    Moderator
  • Noel, thanks for your help. The Check disk said the disk was clean, and I did not get any error messages on SFC/SCANNOW (nor did it ask for my Windows XP CD--which I have, just in case.)

     

    However, I ran the Genuine Check again after all that (and the reboot) and it came back with the same error message.  What's next?


    Here's the MGADIG report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
    Windows Product ID: 76487-OEM-2211906-00101
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {D3CDB26B-49C6-49B7-84E6-42C253B4C2F8}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D3CDB26B-49C6-49B7-84E6-42C253B4C2F8}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>76487-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-1917378478-2059684239-1522493254</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Z800 Workstation</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786G5 v03.13</Version><SMBIOSVersion major="2" minor="6"/><Date>20101013000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>240833EF01840774</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>HP Z800 Workstation</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: AE18:Compaq Computer Corporation|16755:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|B318:Compaq Computer Corporation|11983:Compaq Computer Corporation|11983:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|B318:Hewlett-Packard Company|16D42:Philips Medical Systems
    Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

    OEM Activation 2.0 Data-->
    N/A



    HudsonWest
    Thursday, January 19, 2012 12:47 AM
  • "HudsonWest" wrote in message news:51161614-2b25-4a13-94b4-08d1dc43c568...

    Noel, thanks for your help. The Check disk said the disk was clean, and I did not get any error messages on SFC/SCANNOW (nor did it ask for my Windows XP CD--which I have, just in case.)

     

    However, I ran the Genuine Check again after all that (and the reboot) and it came back with the same error message.  What's next?


    Here's the MGADIG report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
    Windows Product ID: 76487-OEM-2211906-00101
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro




    HudsonWest
     
    What happens if you go to www.microsoft.com/genuine/validate – you’ll need to use IE, as FF has some some problems with the site.
    What security software are you running?
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by HudsonWest Thursday, January 19, 2012 2:07 PM
    Thursday, January 19, 2012 8:03 AM
    Moderator