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Windows Not Genuine with MAK Volume Key?

Question
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Hi,
I have a user in our company who is getting an error message about windows not being genuine. The user had Windows 7 installed on a machine and then had that hard drive swapped into a machine of the same model with the only difference being the new machine had a webcam built in. After about a month, the user is getting the "Windows Is Not Genuine" error message although the machine activates successfully and we are using a MAK key.
Here is the diagnostic report from the users machine:Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-7WQ74
Windows Product Key Hash: jAcZLyAq/UfQWp3uUsgeqj2Q8Ro=
Windows Product ID: 55041-009-6365357-86032
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7600.2.00010100.0.0.004
ID: {E7A53E00-1673-4DE6-AC9F-ABC5E392C203}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000000
Build lab: 7600.win7_gdr.101026-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E7A53E00-1673-4DE6-AC9F-ABC5E392C203}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-009-6365357-86032</PID><PIDType>6</PIDType><SID>S-1-5-21-1861519133-3477328417-2357294320</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8440p</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68CCU Ver. F.11</Version><SMBIOSVersion major="2" minor="6"/><Date>20101125000000.000000+000</Date></BIOS><HWID>A7B83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>9E2B562CD234D86</Val><Hash>Za7oN8+LRXRV48DsaynjWPFI/D4=</Hash><Pid>89409-707-2053641-65157</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-009-636535-03-1033-7600.0000-0952011
Installation ID: 009291862585586160039632794585549756408753298722858614
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7WQ74
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 4/8/2011 10:22:35 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:8:2011 07:01
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAEAAAABAAAABAABAAEAeqhk8lAm4PbA6D560PI6ryTHiLee3w5+XF0=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM 172B
FACP HPQOEM 172B
HPET HPQOEM 172B
MCFG HPQOEM 172B
TCPA HPQOEM 172B
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhci
SLIC HPQOEM SLIC-MPC
DMAR INTEL CP_DALE
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhci
ASF! HPQOEM 172B
Does anyone have any ideas? Thanks.
Friday, April 8, 2011 2:37 PM
Answers
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Hi Shane ETS,
To your question about clearing out all data about the current product license, the best I have are steps to recreate Windows 7's Licensing Store. Given the issues you describe and the fact that the Diagnostic Report shows no issues, i believe this has a fairly good chance of resolving the issue.
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select 'Run as Administrator'
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.11) If in step 10 you are not asked to re-enter the product key, you may want to 'change' the Product key (to the same key currently being used). Open the System window and click the Change Product key button and just enter the same key currently being used by that Windows.
If this does not resolve the issue (and if the newly generated Diagnostic Report isn't any different to the original), I recommend contacting Microsoft Assisted Support (at one of the below URLs) for further assistance with the issue.
North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0Thank you,
Darin MS- Proposed as answer by Darin Smith MS Wednesday, April 13, 2011 10:21 PM
- Marked as answer by Darin Smith MS Tuesday, April 19, 2011 10:00 PM
Wednesday, April 13, 2011 10:21 PM
All replies
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"Shane ETS" wrote in message news:fd2dcc99-2857-4074-8bc2-e14098001efd...
Hi,
I have a user in our company who is getting an error message about windows not being genuine. The user had Windows 7 installed on a machine and then had that hard drive swapped into a machine of the same model with the only difference being the new machine had a webcam built in. After about a month, the user is getting the "Windows Is Not Genuine" error message although the machine activates successfully and we are using a MAK key.
Here is the diagnostic report from the users machine:Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-7WQ74
Windows Product Key Hash: jAcZLyAq/UfQWp3uUsgeqj2Q8Ro=
Windows Product ID: 55041-009-6365357-86032
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7600.2.00010100.0.0.004
This machine appears to be properly activated and validated - was it showing as non-genuine at the time of the report?I can see no problems, so let's try and give it a kick using manual validation.....go to www.microsoft.com/genuine/validate and see whether the machine validates properly - if it doesn't, you should be informed as to why, and offered the Diagnostics. Take them, and follow the suggestions - once you get all green lights, try validation again.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Friday, April 8, 2011 8:46 PM
- Unproposed as answer by Shane ETS Tuesday, April 12, 2011 6:43 PM
Friday, April 8, 2011 7:35 PMModerator -
Note:
if the URL www.microsoft.com/genuine/validate ends up sending you to Bing Search, please try the URL http://www.microsoft.com/genuine/validate/ValidateNow.aspx?displaylang=en instead.
Darin MS- Proposed as answer by Darin Smith MS Friday, April 8, 2011 8:46 PM
- Unproposed as answer by Shane ETS Tuesday, April 12, 2011 6:43 PM
Friday, April 8, 2011 8:46 PM -
When I ran the tool on that site on the user's machine, it claimed that essential windows file for validation have been modifed and gave me three choices (Purchase a valid license key, An exploit software has been run on the machine and Malware has changed the windows files). I know none of these occurred though. Does anyone have any additional ideas how to sort this out? Is there a way I can clear out all data about the current product license associated with the machine and just re-enter the key?Tuesday, April 12, 2011 6:45 PM
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Would you create a new Diagnostic Report but this time ensure it is created while the Non-Genuine issue is occuring.
Thank you,
Darin MSTuesday, April 12, 2011 7:43 PM -
The non-genuine issue appears during login when the user is prompted with a dialog box saying windows is not genuine. The original report created was generated on a day the user experienced the issue but I will create another one with the user (I do not expect it to be any different however).Tuesday, April 12, 2011 8:34 PM
-
Hi Shane ETS,
To your question about clearing out all data about the current product license, the best I have are steps to recreate Windows 7's Licensing Store. Given the issues you describe and the fact that the Diagnostic Report shows no issues, i believe this has a fairly good chance of resolving the issue.
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select 'Run as Administrator'
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.11) If in step 10 you are not asked to re-enter the product key, you may want to 'change' the Product key (to the same key currently being used). Open the System window and click the Change Product key button and just enter the same key currently being used by that Windows.
If this does not resolve the issue (and if the newly generated Diagnostic Report isn't any different to the original), I recommend contacting Microsoft Assisted Support (at one of the below URLs) for further assistance with the issue.
North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0Thank you,
Darin MS- Proposed as answer by Darin Smith MS Wednesday, April 13, 2011 10:21 PM
- Marked as answer by Darin Smith MS Tuesday, April 19, 2011 10:00 PM
Wednesday, April 13, 2011 10:21 PM