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    Hi,

    I have a user in our company who is getting an error message about windows not being genuine. The user had Windows 7 installed on a machine and then had that hard drive swapped into a machine of the same model with the only difference being the new machine had a webcam built in. After about a month, the user is getting the "Windows Is Not Genuine" error message although the machine activates successfully and we are using a MAK key.


    Here is the diagnostic report from the users machine:

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-*****-*****-7WQ74

    Windows Product Key Hash: jAcZLyAq/UfQWp3uUsgeqj2Q8Ro=

    Windows Product ID: 55041-009-6365357-86032

    Windows Product ID Type: 6

    Windows License Type: Volume MAK

    Windows OS version: 6.1.7600.2.00010100.0.0.004

    ID: {E7A53E00-1673-4DE6-AC9F-ABC5E392C203}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Enterprise

    Architecture: 0x00000000

    Build lab: 7600.win7_gdr.101026-1503

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Professional Plus 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{E7A53E00-1673-4DE6-AC9F-ABC5E392C203}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-009-6365357-86032</PID><PIDType>6</PIDType><SID>S-1-5-21-1861519133-3477328417-2357294320</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8440p</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68CCU Ver. F.11</Version><SMBIOSVersion major="2" minor="6"/><Date>20101125000000.000000+000</Date></BIOS><HWID>A7B83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>9E2B562CD234D86</Val><Hash>Za7oN8+LRXRV48DsaynjWPFI/D4=</Hash><Pid>89409-707-2053641-65157</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, Enterprise edition

    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel

    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 55041-00172-009-636535-03-1033-7600.0000-0952011

    Installation ID: 009291862585586160039632794585549756408753298722858614

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 7WQ74

    License Status: Licensed

    Remaining Windows rearm count: 2

    Trusted time: 4/8/2011 10:22:35 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 4:8:2011 07:01

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: MgAAAAEAAgABAAEAAAABAAAABAABAAEAeqhk8lAm4PbA6D560PI6ryTHiLee3w5+XF0=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name  OEMID Value           OEMTableID Value

      APIC                         HPQOEM                  172B   

      FACP                                   HPQOEM                  172B   

      HPET                                   HPQOEM                  172B   

      MCFG                                  HPQOEM                  172B   

      TCPA                                   HPQOEM                  172B   

      SSDT                                   HPQOEM                  SataAhci

      SSDT                                   HPQOEM                  SataAhci

      SLIC                         HPQOEM                  SLIC-MPC

      DMAR                                  INTEL                         CP_DALE

      SSDT                                   HPQOEM                  SataAhci

      SSDT                                   HPQOEM                  SataAhci

      SSDT                                   HPQOEM                  SataAhci

      ASF!                         HPQOEM                  172B 

     

    Does anyone have any ideas? Thanks.

    Friday, April 8, 2011 2:37 PM

Answers

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    Hi Shane ETS,

     

    To your question about clearing out all data about the current product license, the best I have are steps to recreate Windows 7's Licensing Store.  Given the issues you describe and the fact that the Diagnostic Report shows no issues, i believe this has a fairly good chance of resolving the issue.

    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select 'Run as Administrator'
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

     

    11) If in step 10 you are not asked to re-enter the product key, you may want to 'change' the Product key (to the same key currently being used).  Open the System window and click the Change Product key button and just enter the same key currently being used by that Windows.  

     

     If this does not resolve the issue (and if the newly generated Diagnostic Report isn't any different to the original), I recommend contacting Microsoft Assisted Support (at one of the below URLs) for further assistance with the issue.

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,

    Darin MS
    • Proposed as answer by Darin Smith MS Wednesday, April 13, 2011 10:21 PM
    • Marked as answer by Darin Smith MS Tuesday, April 19, 2011 10:00 PM
    Wednesday, April 13, 2011 10:21 PM

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    "Shane ETS" wrote in message news:fd2dcc99-2857-4074-8bc2-e14098001efd...

    Hi,

    I have a user in our company who is getting an error message about windows not being genuine. The user had Windows 7 installed on a machine and then had that hard drive swapped into a machine of the same model with the only difference being the new machine had a webcam built in. After about a month, the user is getting the "Windows Is Not Genuine" error message although the machine activates successfully and we are using a MAK key.


    Here is the diagnostic report from the users machine:

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-*****-*****-7WQ74

    Windows Product Key Hash: jAcZLyAq/UfQWp3uUsgeqj2Q8Ro=

    Windows Product ID: 55041-009-6365357-86032

    Windows Product ID Type: 6

    Windows License Type: Volume MAK

    Windows OS version: 6.1.7600.2.00010100.0.0.004

     


    This machine appears to be properly activated and validated - was it showing as non-genuine at the time of the report?
    I can see no problems, so let's try and give it a kick using manual validation.....
    go to www.microsoft.com/genuine/validate and see whether the machine validates properly - if it doesn't, you should be informed as to why, and offered the Diagnostics. Take them, and follow the suggestions  - once you get all green lights, try validation again.

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Friday, April 8, 2011 8:46 PM
    • Unproposed as answer by Shane ETS Tuesday, April 12, 2011 6:43 PM
    Friday, April 8, 2011 7:35 PM
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    Note:

    if the URL www.microsoft.com/genuine/validate ends up sending you to Bing Search, please try the URL http://www.microsoft.com/genuine/validate/ValidateNow.aspx?displaylang=en instead.

    Darin MS
    • Proposed as answer by Darin Smith MS Friday, April 8, 2011 8:46 PM
    • Unproposed as answer by Shane ETS Tuesday, April 12, 2011 6:43 PM
    Friday, April 8, 2011 8:46 PM
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    When I ran the tool on that site on the user's machine, it claimed that essential windows file for validation have been modifed and gave me three choices (Purchase a valid license key, An exploit software has been run on the machine and Malware has changed the windows files). I know none of these occurred though. Does anyone have any additional ideas how to sort this out? Is there a way I can clear out all data about the current product license associated with the machine and just re-enter the key?
    Tuesday, April 12, 2011 6:45 PM
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    Would you create a new Diagnostic Report but this time ensure it is created while the Non-Genuine issue is occuring.

     

    Thank you,

    Darin MS
    Tuesday, April 12, 2011 7:43 PM
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    The non-genuine issue appears during login when the user is prompted with a dialog box saying windows is not genuine. The original report created was generated on a day the user experienced the issue but I will create another one with the user (I do not expect it to be any different however).
    Tuesday, April 12, 2011 8:34 PM
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    Hi Shane ETS,

     

    To your question about clearing out all data about the current product license, the best I have are steps to recreate Windows 7's Licensing Store.  Given the issues you describe and the fact that the Diagnostic Report shows no issues, i believe this has a fairly good chance of resolving the issue.

    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select 'Run as Administrator'
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

     

    11) If in step 10 you are not asked to re-enter the product key, you may want to 'change' the Product key (to the same key currently being used).  Open the System window and click the Change Product key button and just enter the same key currently being used by that Windows.  

     

     If this does not resolve the issue (and if the newly generated Diagnostic Report isn't any different to the original), I recommend contacting Microsoft Assisted Support (at one of the below URLs) for further assistance with the issue.

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,

    Darin MS
    • Proposed as answer by Darin Smith MS Wednesday, April 13, 2011 10:21 PM
    • Marked as answer by Darin Smith MS Tuesday, April 19, 2011 10:00 PM
    Wednesday, April 13, 2011 10:21 PM