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Can i renew my subscription by just purchasing a new cd at the store? RRS feed

  • Question

  • Can i renew my subscription by just purchasing a new cd at the store?

    Monday, December 10, 2007 6:46 PM

Answers

  • Yes, you can.

    If your subscription has not expired, go to http://billing.microsoft.com and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a token which is the retail product key.

    Enter the 25 character key and proceed.

    Once you have completed this, OneCare will update the subscription status the next time it communicates with the server.

     

    If your subscription has expired, uninstall the current copy and install the new copy from http://onecare.live.com and activate with your LiveID and retail product key.

    -steve

    Monday, December 10, 2007 7:51 PM
    Moderator

All replies

  • Yes, you can.

    If your subscription has not expired, go to http://billing.microsoft.com and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a token which is the retail product key.

    Enter the 25 character key and proceed.

    Once you have completed this, OneCare will update the subscription status the next time it communicates with the server.

     

    If your subscription has expired, uninstall the current copy and install the new copy from http://onecare.live.com and activate with your LiveID and retail product key.

    -steve

    Monday, December 10, 2007 7:51 PM
    Moderator
  • I also have a new retail box , onecare v2.0 .   I followed the "renew" route described above, but it only says "PIN", not TOKEN.  I entered the 25 digit number from my retail CD and it said I cannot use that to renew my existing subscription.  Any suggestions.

     

     

     

    Tuesday, December 11, 2007 11:45 AM
  • PIN, Token, Product Key are interchangeable terms, unfortunately. You should be able to use the 25 character key from a new retail CD to renew. Verify that the characters have been correctly entered. If it still fails, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve
    Tuesday, December 11, 2007 4:42 PM
    Moderator