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Error code: 0xC004C003 RRS feed

  • Question

  • I bought a new computer which came with Windows Vista. When I first started up the computer, Vista installed automatically not needing the disc that came with it and automatically registered itself online. After Vista was installed, I decided to go back to my previous version of Windows (XP) but found that most of the hardware and/or drivers are not compatible.

    I re-installed Vista using the disc that came with the computer and I skipped the part where it asks for a product key because there is no sticker or anything which has it on. While looking at the System Info (Control Panel > System and Maintenance > System) I noticed it said "30 day(s) to activate. Activate Windows now" so I clicked on that and it asked for the product key. Because there was nothing to show what the product key is, I clicked on "Show me details for the error that requires this change" and this is what came up:

    -----
    The following information was found for this error:

    Code:
    0xC004C003

    Description:
    The activation server determined the specified product key is in use.
    -----


    I assume that the product key is in use because when Vista was first installed onto this computer it registered online automatically. Is there anything I can do so I can continue to use my copy without having to purchase another product key?



    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Validation Control not Installed
    Detailed Status: 0x1
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89578-022-5000027-71429
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: 7fc1d264-43e8-4c04-9103-ff1ae0848748
    Is Admin: No
    AutoDial:
    Registry: 0x0
    WGA Version: Failed to retrieve file version. - 0x80070006
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>7fc1d264-43e8-4c04-9103-ff1ae0848748</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89578-022-5000027-71429</PID><PIDType>5</PIDType><SID>S-1-5-21-2370856523-1779666337-3258756155</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire T180</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-A4</Version><SMBIOSVersion major="2" minor="3"/><Date>20061219000000.000000+000</Date></BIOS><HWID>FD303507018400E8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM></MachineData>      <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 


    Tuesday, May 15, 2007 4:51 PM

Answers

  • The key that's in use is actually the default key that installs with Vista. You'll need to find your product key in order to keep using Vista.  It will be located inside the Vista box on a sticker inside the case.  You'll be able to see it when you open the case.  If for some reason you can't find it, you'll need to contact the merchant who sold you your computer.  Thanks!

    Tuesday, May 15, 2007 6:14 PM

All replies

  • The key that's in use is actually the default key that installs with Vista. You'll need to find your product key in order to keep using Vista.  It will be located inside the Vista box on a sticker inside the case.  You'll be able to see it when you open the case.  If for some reason you can't find it, you'll need to contact the merchant who sold you your computer.  Thanks!

    Tuesday, May 15, 2007 6:14 PM
  • Vista registered itself automatically the first time without this problem. Is there a way I can just re-use the product key that it used to register itself the first time?

    Or is there a way I can roll back to the very first time I booted up my computer, like a restore point?
    Tuesday, May 15, 2007 7:20 PM
  • It may seem that way, but the diagnostics information you posted tells me that no product key has been entered for the Vista you're using.  Vista allows you access with a 30 day grace period in which you don't have to enter a key or activate.  Since you have a retail version of Vista you'll need to find the key, enter it, and activate with it. 

     

    Once you find the key you can go through the following steps:

    Click on the blue "Change product key" link in the Windows activation section of your System Properties panel.  You can access the System Properties panel by right-clicking on Computer in the Start menu and choosing Properties.  Enter your product key when prompted to do so, and press Next.

     

    Thank you!

     

     

    Tuesday, May 15, 2007 11:35 PM
  •  

    Hi, I have been using Vista Home Premium for over a year now, and I have been just asked for the 'Product key' or 'windows will stop working in 27 days'. I found my product key which was a sticker at the bottom of my laptop; so I typed it in. A window popped up and said this:

     

    'The product key you have entered will not work with this edition of Vista.

     

    You must either run Windows Vista setup or enter a Windows Home Premium product key'

     

    I read this, and was confused by 'enter a Windows Home Premium product key', which I had already enetered in and am certain it is the correct product key.

     

    Can you please help me on this problem

     

    Thanks!

    Wednesday, April 16, 2008 7:03 PM