Hello amandaprice3,
There is nothing in your description of the problem that would indicate that this is a problem with Windows or Office Genuine Advantage.
Please post your issue in one of these Windows newsgroups for better and faster assistance:
http://www.microsoft.com/windowsxp/expertzone/newsgroups.mspxGood Luck!
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp