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update genuine RRS feed

  • Question

  • After opening genuine I was instructed to update software,I cannot find the software I need to download,I also got a code that I need to paste in box2!! where do I find box2,I'm really stuck wirh this one guys.

    regards

    aga
    Tuesday, December 1, 2009 9:23 PM

Answers

  • No reply from original poster.

    Closing thread as Answered.

    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, December 8, 2009 8:00 PM
    Tuesday, December 8, 2009 8:00 PM

All replies

  • Hello aga151,


    Since you are posting in the Vista Validation forum, I assume you are taking about Vista, but after that, you lost me.  Would you start your description of the issue from the beginning and be descriptive. "box2" doesn't mean much unless I know where you are seeing Box2 and how you got there.

    In addtion, please also download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.


    If you do not have access to the Start Button:
    1) Login to Vista and click the option that brings up Internet Explorer.
    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
    3) A window will come up asking if you want to “Run” or “Save”, Select “Run”
    4) When the program runs, click the “Continue” button, then click the “Copy” button.
    5) Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/FD47D21D-B671-499C-8198-580698AF1059.
    6) In a reply post, paste the Diagnostic Report.

    Thank you,
    Darin MS
    Friday, December 4, 2009 9:20 PM
  • No reply from original poster.

    Closing thread as Answered.

    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, December 8, 2009 8:00 PM
    Tuesday, December 8, 2009 8:00 PM