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Windows Vista tells me it's not valid or genuine RRS feed

  • Question

  • I woke up this morning and windows update said my windows may be a copied version and is not valid... and my control panel, My Computer when I click properties, and windows update will not open at all, this is what the diagnostic said.

     

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-Y9TXR-63BFQ-YGHY2
    Windows Product Key Hash: qCYiWBks4uHFEILSrPZmxm4+5Ps=
    Windows Product ID: 89587-006-1580124-71974
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {C264A9FE-223F-47D3-B920-3943B12AEC7D}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C264A9FE-223F-47D3-B920-3943B12AEC7D}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YGHY2</PKey><PID>89587-006-1580124-71974</PID><PIDType>5</PIDType><SID>S-1-5-21-679809473-251622830-339178395</SID><SYSTEM><Manufacturer>Unknow</Manufacturer><Model>Unknow</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20070116000000.000000+000</Date></BIOS><HWID>AE313507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Wednesday, February 13, 2008 5:05 PM

Answers

  • Hi Brandon B.,

     

    In your Diagnostic Report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the servise is stopped, Vista trows errors. There is no indication why the service has stopped.

     

    If the below steps do not resolve your issue, please create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 and they will provide additional help in starting the service. (Make sure to tell them what we have already had you try)

     

    If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Wednesday, February 13, 2008 8:03 PM

All replies

  • Hi Brandon B.,

     

    In your Diagnostic Report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the servise is stopped, Vista trows errors. There is no indication why the service has stopped.

     

    If the below steps do not resolve your issue, please create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 and they will provide additional help in starting the service. (Make sure to tell them what we have already had you try)

     

    If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Wednesday, February 13, 2008 8:03 PM
  • I already tried that, I created a support request and i hope they will get back to me with a solution. Thank you for the info.
    Friday, February 15, 2008 6:05 PM
  • I had a similar problem in which I was told I had a beta version of Vista Ultimate and it was not supported.  I was fairly sure this was not true as I bought from a well known dealer of hardware and software in Houston so I went to the MS re-validation screen and re-validated the system.  So far it seems to work OK.

     

    Anything I need to anticipate?

     

    I really like Vista Ultimate. Having worked with various OS's [UNIX, and all versions of WINDOWS], since the mid 1960's I appreciate not having to write code any more [machine code really was a ***!] and the vast number of excellent technical programs available today makes me [almost] want to start all over.

     

    Thanks Bill!.

     

    gfh

     

    Wednesday, April 9, 2008 6:51 AM