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why i cann't delete genuine? RRS feed

  • Question

  • Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-9DPFD-M2PY3-R3F83
    Windows Product Key Hash: f55QYGyUpQ6nT1lTgFHgRDGtysg=
    Windows Product ID: 55274-640-8935532-23064
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {BF3E5F3E-2F56-4325-98D0-BF4ACA1DFD4B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.8.31.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Opera\opera.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BF3E5F3E-2F56-4325-98D0-BF4ACA1DFD4B}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-R3F83</PKey><PID>55274-640-8935532-23064</PID><PIDType>1</PIDType><SID>S-1-5-21-789336058-1580818891-1708537768</SID><SYSTEM><Manufacturer>ECS</Manufacturer><Model>P4VXASD2+</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>07.00T</Version><SMBIOSVersion major="2" minor="3"/><Date>20010402000000.000000+000</Date></BIOS><HWID>2F993E8F0184205F</HWID><UserLCID>0437</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Caucasus Standard Time(GMT+04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17028</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults>  



    Friday, September 5, 2008 2:07 PM

Answers

  • gvantsa,

    There are two questions here I will try and answer.

    Genuine Microsoft software is published by Microsoft, properly licensed, and supported by Microsoft or a trusted partner. By using genuine Microsoft software, you can be confident that your software is legitimate and fully supported by Microsoft. Microsoft is working to protect consumers against counterfeit and pirated software.

    The Windows Genuine Advantage (WGA) program forum does not support the removing or uninstalling of Windows Genuine Advantage software.

    For more information, please feel free to browse the following link:

    http://www.microsoft.com/genuine/About.aspx?displaylang=en

    Your Operating System:

    Thank you for posting your Microsoft Genuine Diagnostic Tool information. We are sorry to hear about the problem you are currently experiencing. The diagnostic results help our team in determining the root cause of your issue. The Windows XP Pro product key installed on this computer was not assigned by Microsoft. The product key is counterfeit and was most likely generated by a product key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.     

    There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update or even a template used with Microsoft Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly become blocked. 

    This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Pro before any further complications occur from being non-genuine. As a customer there are several options available for you to get to a “Genuine” status. For details on the ways to get “Genuine”, see the web page that outlined your validation failure details. It will provide all of the possible steps which you can take. Here is the link:

    http://www.microsoft.com/genuine

    Also please review the Validation Advisor for further guidance. The Validation Advisor can be found here:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

    If this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the Microsoft Genuine Diagnostic Tool report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link:

    http://www.microsoft.com/piracy/default.mspx  

    Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/re-imaging will destroy all personal user data on the hard drive.

    Your Office XP Program:

    Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. I have extracted a portion of your diagnostic results to review with you:

    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-9DPFD-M2PY3-R3F83
    Windows Product Key Hash: f55QYGyUpQ6nT1lTgFHgRDGtysg=
    Windows Product ID: 55274-640-8935532-23064
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {BF3E5F3E-2F56-4325-98D0-BF4ACA1DFD4B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.8.31.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Opera\opera.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BF3E5F3E-2F56-4325-98D0-BF4ACA1DFD4B}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-R3F83</PKey><PID>55274-640-8935532-23064</PID><PIDType>1</PIDType><SID>S-1-5-21-789336058-1580818891-1708537768</SID><SYSTEM><Manufacturer>ECS</Manufacturer><Model>P4VXASD2+</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>07.00T</Version><SMBIOSVersion major="2" minor="3"/><Date>20010402000000.000000+000</Date></BIOS><HWID>2F993E8F0184205F</HWID><UserLCID>0437</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Caucasus Standard Time(GMT+04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17028</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults>  

    We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation.  Unfortunately, the product key used to install Microsoft Office XP Professional with FrontPage is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers.

    Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    If this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

    http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive.


    Thank you for visiting the WGA program forum.

    Rick, MS

     

    • Marked as answer by RickImAPC Friday, September 5, 2008 3:11 PM
    • Edited by RickImAPC Friday, September 5, 2008 3:12 PM Edit
    Friday, September 5, 2008 3:10 PM