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Windows 7 Build 7600 - This Copy of Windows is not Genuine RRS feed

  • Question

  • Hi there - I've read a number of Darin's other helpful solutions to users' problems and it seems he wants us all to start our own posts.

    I've been using my copy of Windows 7 for about 6 months without issue - love it. But a couple of days ago I got the black desktop and the 'Windows 7 Build 7600 This copy of Windows is not genuine' banner.

    I've run the diagnostic as suggested by Darin which is copied below.

    I tried the solution posted for elenorh's issue, but can't find CMD.exe in my system 32 folder - just cmd.exe.mui - so I stopped at that point.

    Any help with resolving this problem would be most grateufully received.

     

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0xc004c4a2

    Windows Product Key: *****-*****-XG46G-CWJRB-366PG

    Windows Product Key Hash: fuuG2SdpZshnXL9Lk0BKMu/6bbQ=

    Windows Product ID: 00371-221-1435701-86379

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010100.0.0.048

    ID: {D98464BA-A505-42D5-98D3-A652D848CA8C}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: Windows 7 Professional

    Architecture: 0x00000000

    Build lab: 7600.win7_gdr.101026-1503

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\7\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{D98464BA-A505-42D5-98D3-A652D848CA8C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-366PG</PKey><PID>00371-221-1435701-86379</PID><PIDType>5</PIDType><SID>S-1-5-21-2714667891-2473370243-1289114554</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-MA74GM-S2H</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FB</Version><SMBIOSVersion major="2" minor="4"/><Date>20090727000000.000000+000</Date></BIOS><HWID>8FBB3607018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: 770bc271-8dc1-467d-b574-73cbacbeccd1

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00172-221-143570-00-2057-7600.0000-1652010

    Installation ID: 017783135075316212174582678460896336033382304514486614

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 366PG

    License Status: Notification

    Notification Reason: 0xC004F200 (non-genuine).

    Remaining Windows rearm count: 3

    Trusted time: 26/02/2011 15:46:16

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C4A2

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 2:23:2011 13:49

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEAeqiKRBYgVPIQM+CoGIjGY+ZN6kX0mPCMSnZCGg==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information:

      ACPI Table Name        OEMID Value    OEMTableID Value

      APIC                           GBT                  GBTUACPI

      FACP                         GBT                  GBTUACPI

      HPET                          GBT                  GBTUACPI

      MCFG                         GBT                  GBTUACPI

      SSDT                         PTLTD              POWERNOW

     

    Saturday, February 26, 2011 3:58 PM

Answers

  • Your Product ID line shows that you are using an MSDN product key.  Unless you are the subscriber who was issued this product key it is invalid for your use.

    Windows Product ID: 00371-221-1435701-86379

    The 221 the MSDN indicator.  If you purchased a retail box the entire box and its contents is a counterfeit product.  Many counterfeit copies are being sold on eBay and the Amazon Marketplace as well as various websites around the world.  The product key is not a genuine retail PK.  It is a genuine MSDN product key and so will activate and pass as genuine until it is blocked by Microsoft as an MSDN key in use by a nonsubscriber.  It takes a while for MS to detect and complete processing of abused keys.  The seller plans to be doing something else by then.

    Pursue a refund for an item not as described immediately.  Do not accept a replacement product key from the seller.  It will be from the same source.

    Report the incident to Microsoft at

    http://www.microsoft.com/howtotell/reports/report.aspx

    To see how good these knock-offs are becoming, see

    http://www.youtube.com/watch?v=hzqNNiOM0cs

    Buy a copy of Windows from a rock solid seller like the Microsoft Store or Amazon Corp (not an affiliate).

    Note:  In order to run CMD.exe, click Start and type 'cmd' in the Search/Run box.  Right click on the CMD icon at the top of the results pane and select Run as Administrator (even if you ARE the administrator).  Type your command string at the prompt.  When through, type Exit and Enter.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, February 26, 2011 4:29 PM
    Answerer

All replies

  • Your Product ID line shows that you are using an MSDN product key.  Unless you are the subscriber who was issued this product key it is invalid for your use.

    Windows Product ID: 00371-221-1435701-86379

    The 221 the MSDN indicator.  If you purchased a retail box the entire box and its contents is a counterfeit product.  Many counterfeit copies are being sold on eBay and the Amazon Marketplace as well as various websites around the world.  The product key is not a genuine retail PK.  It is a genuine MSDN product key and so will activate and pass as genuine until it is blocked by Microsoft as an MSDN key in use by a nonsubscriber.  It takes a while for MS to detect and complete processing of abused keys.  The seller plans to be doing something else by then.

    Pursue a refund for an item not as described immediately.  Do not accept a replacement product key from the seller.  It will be from the same source.

    Report the incident to Microsoft at

    http://www.microsoft.com/howtotell/reports/report.aspx

    To see how good these knock-offs are becoming, see

    http://www.youtube.com/watch?v=hzqNNiOM0cs

    Buy a copy of Windows from a rock solid seller like the Microsoft Store or Amazon Corp (not an affiliate).

    Note:  In order to run CMD.exe, click Start and type 'cmd' in the Search/Run box.  Right click on the CMD icon at the top of the results pane and select Run as Administrator (even if you ARE the administrator).  Type your command string at the prompt.  When through, type Exit and Enter.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, February 26, 2011 4:29 PM
    Answerer
  • Crumbs, many thanks for your help, Colin.

    When I eventually manage to get hold of the company who sold it to me and get a legitimate version, can I just enter the new key or do I have to wipe my machine and start again?

    Very many thanks again.

    Tony

    Monday, February 28, 2011 3:10 PM
  • Yes you can just enter the key as long as the edition is the same and you know that there is no malware on the installation dvd.  I did that when my new copy of Ultimate turned out to be counterfeit.  However, it wasn't my first copy of Ultimate and I had already installed the software from a known genuine dvd. 

    I wouldn't trust a replacement from the company that sold you this one.  I doubt that the seller can or would replace the counterfeit copy with a genuine one. 

    There are no deeply discounted genuine Windows out there.  There are lot's of creative stories about how sellers are able to sell so cheaply.  Stick to the Microsoft Store, Amazon Corp., or major reseller with a solid reputation. 

    Ignore customer feedback and other legitimizing criteria.  Customers give positive comments and feedback because they have not yet discovered the scam and once given feedback cannot be taken back.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, February 28, 2011 3:31 PM
    Answerer