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Uninstall Visio 2007 RRS feed

  • Question

  •  

    I have uninstalled Visio 2007 form my system, because when I tried to register it, it said that there were no more valid licences that I could use on the product.

     

    I then UNINSTALLED visio.

     

    My copies of Office has been registered i.e. Word, Excel etc.

     

    If I try and run ANY online template I get a message that Visio is not authenticated.  PLEASE I am desperate!!  How do I get rid of Visio on my system.   I don't even need the program.  I have tried to Install and Uninstall again, but it leaves this first copy somewher in the REGISTRY.

     

    I used your diagnostic tool and the following was given.

     

    Help will be greatly appreciated:

     

    Diagnostic Report (1.7.0066.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: 0x8004fe93

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-3M4MB-XTVJQ-JK9B9

    Windows Product Key Hash: M4qCTl1X81XmaL0NU0AgjtgMrS0=

    Windows Product ID: 89572-OEM-7300981-15681

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.0.6000.2.00010300.0.0.002

    CSVLK Server: N/A

    CSVLK PID: N/A

    ID: {304B24B4-64FD-44BD-A164-A1753F79FE01}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.7.59.1

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Basic

    Architecture: 0x00000000

    Build lab: 6000.vista_gdr.071009-1548

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Notifications Data-->

    Cached Result: N/A

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 101 Not Activated

    OGA Version: Registered, 1.6.21.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-531-645_B4D0AA8B-531-645_B4D0AA8B-531-645_B4D0AA8B-531-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{304B24B4-64FD-44BD-A164-A1753F79FE01}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JK9B9</PKey><PID>89572-OEM-7300981-15681</PID><PIDType>3</PIDType><SID>S-1-5-21-353183069-705478677-1707236071</SID><SYSTEM><Manufacturer>AWARD_</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20070604000000.000000+000</Date></BIOS><HWID>D3EB3007018400EA</HWID><UserLCID>1C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>24B9C3767D34ECC</Val><Hash>+/fJjWMMIhma5KFLPjMsXfSdiLU=</Hash><Pid>89388-870-0570432-65125</Pid><PidType>8</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>A5592710DFA26CC</Val><Hash>ZAjAMiHARQ0K004uTWH2dV9IRwg=</Hash><Pid>89405-870-0760285-63337</Pid><PidType>8</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

     

    Sunday, February 3, 2008 9:36 PM

Answers

  • Hello ElsaPiek,

     

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information, however if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.

    Please look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for removing Office 2007 Suites/Programs that can not be removed via Add/Remove Programs.

     

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    How to back up and restore the registry in Windows XP and Windows Vista” http://support.microsoft.com/kb/322756/

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Monday, February 4, 2008 5:31 PM