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Validation Issues -VLK mismatch RRS feed

  • Question

  • I just got this computer from a friend's brother who passed away. I booted it up and tried to update the system but Ifound out that the product key was blocked because it was a Volume Licensing Issue. So it asked me to compare the number against the COA on the box and they didn't match so I tried to run the program to  change the system product key butit returned as invalid . (the last 5 numbers on the COA = 8PTB3)

    I ran the MGADiag tool and this is the result:
     
    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key: *****-*****-TDDFQ-XX4F6-W4P9W
    Windows Product Key Hash: Po0/fPudLXc3Owxp/l5Kvi9HsGg=
    Windows Product ID: 55274-646-6099792-23267
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.1.0.pro
    ID: bbac254c-ea42-4fef-b9a6-b0fcb85838f6
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>bbac254c-ea42-4fef-b9a6-b0fcb85838f6</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.1.0.pro</OS><PKey>*****-*****-*****-*****-W4P9W</PKey><PID>55274-646-6099792-23267</PID><PIDType>1</PIDType><SID>S-1-5-21-1004336348-1078145449-682003330</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>PCV-RZ24G(UC)</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ACPI BIOS Revision 1001</Version><SMBIOSVersion major="2" minor="3"/><Date>20021205******.******+***</Date></BIOS><HWID>F82035FF0184A063</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57903</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    It is a Sony Vaio and the COA says Sony corporation,

    thank you for your help,
    Jason
     
    Thursday, March 8, 2007 6:28 AM

Answers

  • Contact Sony support and request their genuine Windows XP recovery CD designed to work with your specific Sony computer.
    Thursday, March 8, 2007 4:07 PM
    Moderator

All replies

  • Contact Sony support and request their genuine Windows XP recovery CD designed to work with your specific Sony computer.
    Thursday, March 8, 2007 4:07 PM
    Moderator
  • Jason Fleming,

    Right now, your Sony computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licensing editons of XP are Upgrade licenses only and cannot be legitimatey used as the original or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Also, please note that the mgadiag utility is identifying your installation of Office 2003 Pro as being Nongenuine because it, too, was installed with a Blocked Volume Licensing Key (Office Status:  114 means nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand either genuine Office software or a refund.  In any case, please uninstall the nongenuine Office 2003 Pro installation from your computer.

    Luckily, the solution to your problem is simple but laborious.  Use the recovery solution supplied by Sony to replace the nongenuine installation of XP Pro with the genuine original installation of XP, most likely XP Home.  You can verify by looking on the Certificate of Authenticity to see which edition of XP came with the computer.  Be sure to back up and offload your data before you do this because typically the recovery process destroys all data on the hard disk.

    If you do not have the Recovery CD supplied by Sony, you can order Recovery CDs for many Sony models directly from Sony for a reasonably modest fee.  If they cannot help you, try http://www.restoredisks.com

    Thursday, March 8, 2007 5:05 PM