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I have installed Windows One Care on two computers already and haven't had any problems. however, I just installed it on my laptop and now am to the point of "finishing the setup". It asked me to log into my Wondows live account. I did and each time it gives me the message: Signing in was unsuccessful because of an error. Please make sure you are connected to the internet and try again later. If the problem persists contact support. error code:80048265

I also tried creating a new account. The accout works perfectly but when I attempt to login to finish the setup process it gives me the same message. I am connected to the internet-- as I am working on it to write this message! Can anyone help? i just want to finish the setup and be done with it!

Thursday, January 22, 2009 6:09 AM

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I'm not sure what the cause of that error on signin would be, but I can tell you that you need to use the *same* LiveID on this activation as you used on the original or it will ask you for payment.
Since the error reports that it is having problems making the connection to the servers to login, it may be worth reviewing this:

See this post for the KB article to troubleshoot install problems - http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/ba26b781-da18-4ce4-be8c-22647bd5d8fc/

The problem could be as simple as a setting in IE for "automatically detect" being enabled on the Connections tab.

If you are still unable to sign in for activation, please contact support:

How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

-steve
Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
- Marked as answer by Stephen BootsMVP, Moderator Thursday, January 22, 2009 3:27 PM
Thursday, January 22, 2009 3:27 PM

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