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why do i keep getting the "you do not have genuine office" ??? RRS feed

  • Question

  • please see belo genuine diagnostic, says all is ok, but have the "not genuine" everywhere?, who do i fix??



    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-9364X-37XGX-24W6P
    Windows Product Key Hash: aA067NOL80NWIZ94L6hWVdZMoIo=
    Windows Product ID: 89580-OEM-7332132-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    ID: {50D5BE46-C1A1-4F43-92CB-FDCC24130635}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_ldr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18152

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80004005
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: 108
    Version: 1.7.105.35
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Project Professional 2007 - 100 Genuine
    Microsoft Office Basic 2007 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Users\nbull\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{50D5BE46-C1A1-4F43-92CB-FDCC24130635}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-24W6P</PKey><PID>89580-OEM-7332132-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-2207339850-1607702378-2077600758</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS M1530                       </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="4"/><Date>20081119000000.000000+000</Date></BIOS><HWID>EA333507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Arabian Standard Time(GMT+04:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>4DD0802048B3D86</Val><Hash>jECWhWP4LPCCtitRNwuf+/0iZ2w=</Hash><Pid>89403-707-5315185-63836</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0013-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Basic 2007</Name><Ver>12</Ver><Val>2B2462E802445B4</Val><Hash>1JbUtcy9bECiTTkKaEctd0+R9z8=</Hash><Pid>89445-OEM-6473087-12763</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 5e802570-4657-4e84-bfbc-6a0e531b84af
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00146-321-300141-02-2057-6001.0000-1222009
    Installation ID: 012293440396696013294773827122514212975631186761292680
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 24W6P
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: PgAAAAEABgABAAEAAQACAAAABAABAAEAeqiGSZyLEnlOapp6HrMyD0aDJiEm2/L0LeKw5JPUQhjMkKxWRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      BOOT   DELL    M08   
      MCFG   DELL    M08   
      SLIC   DELL    M08   
      OSFR   DELL    M08   
      SSDT   PmRef  CpuPm

     

    Wednesday, July 22, 2009 9:44 AM

Answers

  • Hello nickbull1,

    While looking at your mgadiag results I noticed that the Product Key used for your installation of Microsoft Office Project Professional 2007 is showing as Genuine, but that the Product ID for Project is showing that this is a Volume Licensing installation.

    Individual consumers should be purchasing full retail or upgrade retail licenses for Project Professional 2007.  Volume Licensing installations are only genuine and valid when installed an used in full compliance with a current Volume Licensing agreement, which are normally used by larger businesses, educational institutions, and governmental agencies.  If your use of Project Professioanl 2007 is not associated with a current Volume License Agreement, then regardless of what the mgadiag utility reports, your use of Project Professional 2007 would be nongenuine.

    If you lost the key to the front door of your home, and I found it, just because I had the key to the door does not permit me to come in and "make myself at home." :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, July 22, 2009 4:46 PM

All replies

  • Hello nickbull1,

      Would you go to http://microsoft.com/genuine/diag and click the 'Start Diagnostic' button. The site will check that your system has the correct setting to Validate correctly. 

    Once you pass the Diagnostic page (all green), click the 'Validate Office' button.

    If Office pases Validation, confirm that you no long receive the Non-Genuine Notification when opening an Office Product

    If Office fails Validation, it should tell you which Office Product (Microsoft Office Project Professional 2007 or Microsoft Office Basic 2007) is failing the validation check. Record this informnation and any other error messages or error codes you see on that failer page and post it back here in this thread.


    Thank you,
    Darin MS
     
    Wednesday, July 22, 2009 3:15 PM
  • Hello nickbull1,

    While looking at your mgadiag results I noticed that the Product Key used for your installation of Microsoft Office Project Professional 2007 is showing as Genuine, but that the Product ID for Project is showing that this is a Volume Licensing installation.

    Individual consumers should be purchasing full retail or upgrade retail licenses for Project Professional 2007.  Volume Licensing installations are only genuine and valid when installed an used in full compliance with a current Volume Licensing agreement, which are normally used by larger businesses, educational institutions, and governmental agencies.  If your use of Project Professioanl 2007 is not associated with a current Volume License Agreement, then regardless of what the mgadiag utility reports, your use of Project Professional 2007 would be nongenuine.

    If you lost the key to the front door of your home, and I found it, just because I had the key to the door does not permit me to come in and "make myself at home." :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, July 22, 2009 4:46 PM