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CRM 2011 Outlook Client in RDS farm fails to connect RRS feed

  • Question

  • Hi All,

               Got a really annoying issue which I cannot seem to fix. We have a Server 2008 R2 Remote Desktop Services farm with 3 session host servers. I have Outlook 2011 with Rollup 13 installed. The users have a roaming profiles setup with works fine. I can run the CRM configuration wizard, I can connect to the Org and configure CRM fine. When you start outlook we get a user name prompt which we enter and appears to go through fine. The CRM ribbon is present but the icons are greyed out as if it cannot communicate with CRM. If I access CRM folder view it states "CRM Trying to Connect".

               I have completely uninstalled CRM and reinstalled with no joy. Attempted to remove the add-ins and re-add with no joy. I have also completed deleted user profiles and recreated with no luck. Browsing CRM via Internet Explorer works fine. Below is the trace log, which does not detail anything specific (at least to me which I can work with). Does anyone have any ideas or suggestions for this please.

    Thanks for any ideas, Paul

    # Categories: *:Verbose
    # Schedule: No registry key - using default value: Daily
    # ComputerName: SRV-UKHA-RDSH04
    # CRMVersion: 5.0.9690.3448
    [2013-05-21 15:58:33.937] Process:OUTLOOK |Thread:3248 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CCrmServerState::IsServerAvailable File: c:\bt\46417\src\application\outlook\addin\crmserverstate.cpp Line: 43
    >hr = 0x80004005
    [2013-05-21 15:58:33.937] Process:OUTLOOK |Thread:3248 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'CrmServer' State execution FAILED. OrganizationName='MyOrgNameHere', OrganizationId='{DDD4780B-1B35-44C3-AAB1-77AA60E5F865}' Function: CStateEngine::Execute File: c:\bt\46417\src\application\outlook\addin\stateengine.cpp Line: 85
    [2013-05-21 15:58:33.937] Process:OUTLOOK |Thread:3248 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State is going to execute. OrganizationName='MyOrgNameHere', OrganizationId='{DDD4780B-1B35-44C3-AAB1-77AA60E5F865}' Function: CStateEngine::Execute File: c:\bt\46417\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-05-21 15:58:33.937] Process:OUTLOOK |Thread:3248 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\46417\src\application\outlook\addin\..\Common\utility.h Line: 226
    [2013-05-21 15:58:33.953] Process:OUTLOOK |Thread:3248 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookApp File: c:\bt\46417\src\application\outlook\addin\common.cpp Line: 70
    >hr = 0x80004002
    [2013-05-21 15:58:33.953] Process:OUTLOOK |Thread:3248 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookExplorer File: c:\bt\46417\src\application\outlook\addin\common.cpp Line: 152
    >hr = 0x80004002
    [2013-05-21 15:58:33.953] Process:OUTLOOK |Thread:3248 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetActiveExplorerHWnd File: c:\bt\46417\src\application\outlook\addin\common.cpp Line: 87
    >hr = 0x80004002
    [2013-05-21 15:58:39.499] Process:OUTLOOK |Thread:3248 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State execution SUCCEED.OrganizationName='MyOrgNameHere', OrganizationId='{DDD4780B-1B35-44C3-AAB1-77AA60E5F865}' Function: CStateEngine::Execute File: c:\bt\46417\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-05-21 15:58:39.499] Process:OUTLOOK |Thread:3248 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State is going to execute. OrganizationName='MyOrgNameHere', OrganizationId='{DDD4780B-1B35-44C3-AAB1-77AA60E5F865}' Function: CStateEngine::Execute File: c:\bt\46417\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-05-21 15:58:39.499] Process:OUTLOOK |Thread:3248 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\46417\src\application\outlook\addin\..\Common\utility.h Line: 226
    [2013-05-21 15:58:39.515] Process:OUTLOOK |Thread:3248 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State execution SUCCEED.OrganizationName='MyOrgNameHere', OrganizationId='{DDD4780B-1B35-44C3-AAB1-77AA60E5F865}' Function: CStateEngine::Execute File: c:\bt\46417\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-05-21 15:58:39.515] Process:OUTLOOK |Thread:3248 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State is going to execute. OrganizationName='MyOrgNameHere', OrganizationId='{DDD4780B-1B35-44C3-AAB1-77AA60E5F865}' Function: CStateEngine::Execute File: c:\bt\46417\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-05-21 15:58:39.515] Process:OUTLOOK |Thread:3248 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\46417\src\application\outlook\addin\..\Common\utility.h Line: 226
    [2013-05-21 15:58:39.843] Process:OUTLOOK |Thread:3248 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State execution SUCCEED.OrganizationName='MyOrgNameHere', OrganizationId='{DDD4780B-1B35-44C3-AAB1-77AA60E5F865}' Function: CStateEngine::Execute File: c:\bt\46417\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-05-21 15:58:39.843] Process:OUTLOOK |Thread:3248 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Value of bInitialized 0 Function: CAddinStateManager::HrClientInitMutex File: c:\bt\46417\src\application\outlook\addin\addinstatemanager.cpp Line: 448
    [2013-05-21 15:58:39.858] Process:OUTLOOK |Thread:3048 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\46417\src\application\outlook\addin\..\Common\utility.h Line: 226
    [2013-05-21 15:58:39.858] Process:OUTLOOK |Thread:3048 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key StateManagerPollInterval failed Function: FReadDWORDRegKeyValue File: c:\bt\46417\src\application\outlook\addin\..\Common\utility.h Line: 226
    [2013-05-21 15:58:46.311] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CGlobalPointerNoGIT<struct <a href="outlook::_Application>::Put">Outlook::_Application>::Put File: c:\bt\46417\src\application\outlook\addin\globalptr.h Line: 30
    >hr = 0x80040155
    [2013-05-21 15:58:46.311] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | SetOutlookAppGlobal File: c:\bt\46417\src\application\outlook\addin\common.cpp Line: 121
    >hr = 0x80040155
    [2013-05-21 15:58:46.373] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookApp File: c:\bt\46417\src\application\outlook\addin\common.cpp Line: 70
    >hr = 0x80004002
    [2013-05-21 15:58:46.373] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookExplorersCollection File: c:\bt\46417\src\application\outlook\addin\common.cpp Line: 198
    >hr = 0x80004002
    [2013-05-21 15:58:46.373] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CAddin::HrInitializeAddin File: c:\bt\46417\src\application\outlook\addin\addin.cpp Line: 274
    >hr = 0x80004002
    [2013-05-21 15:58:48.889] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-05-21 15:58:48.905] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 376
    [2013-05-21 15:58:49.92] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-05-21 15:58:49.92] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-05-21 15:58:49.108] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-05-21 15:58:49.108] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-05-21 15:58:49.108] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-05-21 15:58:49.108] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 376
    [2013-05-21 15:58:49.108] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-05-21 15:58:49.108] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 376
    [2013-05-21 15:58:49.108] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-05-21 15:58:49.108] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 376
    [2013-05-21 15:58:49.108] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-05-21 15:58:49.108] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 376
    [2013-05-21 15:58:49.123] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-05-21 15:58:49.123] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 376
    [2013-05-21 15:58:50.389] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-05-21 15:58:50.389] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 376
    [2013-05-21 15:58:50.436] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-05-21 15:58:50.451] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-05-21 15:58:50.451] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-05-21 15:58:50.467] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-05-21 15:58:50.467] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-05-21 15:58:50.483] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 376
    [2013-05-21 15:58:50.483] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-05-21 15:58:50.483] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 376
    [2013-05-21 15:58:50.483] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-05-21 15:58:50.483] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 376
    [2013-05-21 15:58:50.498] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-05-21 15:58:50.498] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 376
    [2013-05-21 15:58:50.498] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-05-21 15:58:50.498] Process:OUTLOOK |Thread:2040 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 376

    Tuesday, May 21, 2013 3:29 PM

Answers

  • UAC is at fault......
    • Marked as answer by Cart3r Wednesday, May 22, 2013 10:46 AM
    Wednesday, May 22, 2013 10:46 AM

All replies

  • UAC is at fault......
    • Marked as answer by Cart3r Wednesday, May 22, 2013 10:46 AM
    Wednesday, May 22, 2013 10:46 AM
  • Can you please shed some more light into how to fix this? I got it's UAC but how could do be troubleshoot and fix this?

    Bilal Rehman

    Wednesday, August 21, 2013 11:09 AM
  • Hi Paul,

    Will you be able to share how you were able to fix the issues you have mentioned?

    Regards,


    Bilal Rehman

    Wednesday, August 21, 2013 4:51 PM