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Change My Live ID to activate under a circle RRS feed

  • Question

  •  

    I bought OneCare using my wifes Live ID, now I want my computer added to that circle since I already paid for it.  However, I do not see how I can do that since my Live ID is already in the OneCare Program.

     

    anyone know how I can fix this?

    Monday, January 14, 2008 5:38 PM

Answers

  • You've encountered a bug on version 2.0.

    If you used a different LiveID in the trial install, you will not be able to change the LiveID when it is time to activate with a different LiveID. Since the subscription is associated with the LiveID that was used on your wife's PC to activate, that is what you'll need to activate with on your PC. In order to resolve the problem you've encountered due to this bug, you will need to uninstall OneCare and reinstall from http://onecare.live.com That will allow you to subscribe/activate with the correct LiveID for your already activated subscription.

    -steve

     

    Monday, January 14, 2008 8:12 PM
    Moderator

All replies

  • Open OneCare On the computer that it is installed on and on the lift side click on the computer name it should open and say add a PC and then you add your computer to the circle. If you do not have OneCare on both computers then open OneCare and in the upper right open help and getting started then get it now and ADD a Computer and add the other computer.

     

     

    chuck 

    Monday, January 14, 2008 5:51 PM
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    When I click on the Computer name it simply shows the status of all the different elements.  under that there is a button that says manage my OneCare circle.  when you click on that there is a link that says add a computer to my circle, but when you click on thet it gives me the following instructions

     

    http://www.caglewood.org/OneCare/image1.jpg

     

    If I click on subscribe from the original status window I get the following one, where I cannot enter a different Live ID

     

    http://www.caglewood.org/OneCare/image2.jpg

    Monday, January 14, 2008 6:07 PM
  • You've encountered a bug on version 2.0.

    If you used a different LiveID in the trial install, you will not be able to change the LiveID when it is time to activate with a different LiveID. Since the subscription is associated with the LiveID that was used on your wife's PC to activate, that is what you'll need to activate with on your PC. In order to resolve the problem you've encountered due to this bug, you will need to uninstall OneCare and reinstall from http://onecare.live.com That will allow you to subscribe/activate with the correct LiveID for your already activated subscription.

    -steve

     

    Monday, January 14, 2008 8:12 PM
    Moderator