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  • Question

  • I did a system recovery on my computer, and I didn't no that i would

    have to install windows all over again.So i didn't have a installion CD

    so i used Dell installion CD.  I need to activate windows how can i do that,

    and how can i get windows xp cd installion CD.

    Monday, June 11, 2007 11:16 PM

Answers

  • Cassandra,

     

    Sorry to hear about the existing problems. What kind of computer do you currently have? The recovery software you used should have installed the computer to factory new conditions with all software installed. Using a dell installation Recovery Installation disc on a different computer will not work. Please let us know the name of your system.

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

    Tuesday, June 12, 2007 12:05 AM
  • Cassandra D,

     

    For assistance, please follow these steps:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, June 12, 2007 1:14 PM

All replies

  • Cassandra,

     

    Sorry to hear about the existing problems. What kind of computer do you currently have? The recovery software you used should have installed the computer to factory new conditions with all software installed. Using a dell installation Recovery Installation disc on a different computer will not work. Please let us know the name of your system.

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

    Tuesday, June 12, 2007 12:05 AM
  • Cassandra D,

     

    For assistance, please follow these steps:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, June 12, 2007 1:14 PM