Perpetual "Configuring updates: Stage 1..." RRS feed

  • Question

  • My system did the automated Windows Live One Update this morning. I allowed the computer to reboot after the update to finish the update. That was two hours ago. It's been sitting for 2 hours on the reboot at:


    "Configuring updates: Stage 1 of 3 - 0% complete. Do not turn off your computer."


    It's never taken more than a couple of minutes at most do an update.


    I've got an Intel Duo core processor, 2 GB of Ram, 500GB hard drive with about 300GB free, and Vista Ultimate SP1.


    Can I safely reboot the machine and start the reboot again?



    Saturday, September 6, 2008 3:33 PM


All replies

  • You are going to have to reboot at some point, safely or not. If the computer won't restart normally you can try this:

    Boot into Safe Mode, select Start>Run, enter "msconfig" without the quotes in the Run box.When the system configuration utility opens select "Diagnostic startup" on the General tab, click Apply and OK. Restart your computer normally and uninstall One Care. Open the system configuration utility again and select "Normal startup". Download the One Care install cleanup tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2 right click the downloaded file and select "Run as Administrator". Restart your computer and then install One Care. 

    You can always contact support for help. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Saturday, September 6, 2008 4:06 PM
  • I have the same problem, however I did attempt to reboot in safe mode, the screen comes up with the same message "Configiring updates: Stage1..." so cannot resolve the issue via safe mode. I then changed the boot priority so that I could repair via the Visa CD. The system ignores that and keeps on loading via the HD. back to the same screen.


    I have used Vista for two years and did not have a problem until this update yesterday. If i leave the system long enough the computer goes around a loop showing the message above then states system shutting down, restarts message , shuts down..........


    How can I resolve this


    Sunday, September 7, 2008 8:09 AM
  • Was this a One Care update or a Windows Update?

    Sunday, September 7, 2008 1:47 PM
  • Sorry it was a OneCare automatic update. It stated that the computer needed to restart to complete the update. Once the system restarted the problem as previously described occured.


    Sunday, September 7, 2008 4:43 PM
  • I think contacting support would be the best way to find a solution. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2


    Sunday, September 7, 2008 5:44 PM