Video Problems RRS feed

  • Question

  • I installed OneCare about two days ago and now any time I run streaming video, (CNN, Fox or Yahoo News), the system will lock up.  CTRL, ALT, Delete will not work and I have to hold the power key down to shut the system off.  It may work for a few seconds or a few hours, never the same twice.  I have an HP Pavilion 9000 Laptop that was working fine prior to OneCare.

    Any help would be great, Thanks.
    Tuesday, November 18, 2008 5:29 PM


All replies

  • I realize that you began to experience the problem in conjunction with OneCare, though I can't imagine why it would be caused by OneCare unless there is some other program conflicting with OneCare and causing the system lockup.

    I suggest that you contact support to have this investigated - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2



    Tuesday, November 18, 2008 7:17 PM
  • Thanks for your quick responce to my question, I will contact the support center for more info. 


    Thanks again



    Tuesday, November 18, 2008 10:01 PM