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How do I enter a new procuct key? RRS feed

  • Question

  • After months of back and forth between Microsoft and Lenovo over computer activation (apparently niether is responsible...), I finally have what I hope to be a valid product key.  The problem now is how to enter it.

    The instructions I was given are to right click on "Computer", select "Properties", and click on "Change product key".  Unfortunately, when I click on "Change product key", nothing happens.  It highlights as a link, the cursor changes, but it does not do anything.  (and yes, I am using the Adminstrator account, but the effect is the same on all accounts)

    I would try a repair installation, but again, being a Lenovo, I do not have the actual Windows 7 disks, only a restore partition - which when activated, restores the as-delivered condition of the computer - not very useful unless I want to wipe out all of my configuration and installed programs.

    Any ideas how to fix this?

    Original problem thread: http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/pre-installed-windows-7-shows-this-computer-is-not/7d405af7-28ed-4668-9055-704a8919e6a2

    Sunday, April 10, 2011 1:59 PM

Answers

  • "JGreg7" wrote in message news:f60625ab-19fd-47e8-8c6d-0b515be86fe6...

    I ran the Norton on-line scanner, and then Malwarebytes from safe mode, other than a few infected archive files, it did not find anything noteworthy.  No rootkits were found.

    The slui.exe file still does not allow me to change the permission to full control, but I do have the read&execute permission.

    any other ideas?


    System, Users, and Admins should only have Read&Execute and Read privileges
    TrustedInstaller is the only one with full privileges.
    TrustedInstaller should be the File Owner
    I suspect that the problem is likely to lie in the registry somewhere, as the file itself doesn't appear to be mismatched, but it appears in the Tampered files list.
     
    With that in mind I would suggest raising a support incident with WGA Support
     

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
     
    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0
     
    Please let us know if MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 15, 2011 12:49 PM
    Moderator

All replies

  • "JGreg7" wrote in message news:fdaaba52-5efe-4b13-bf2c-f6d0f5a61695...

    After months of back and forth between Microsoft and Lenovo over computer activation (apparently niether is responsible...), I finally have what I hope to be a valid product key.  The problem now is how to enter it.

    The instructions I was given are to right click on "Computer", select "Properties", and click on "Change product key".  Unfortunately, when I click on "Change product key", nothing happens.  It highlights as a link, the cursor changes, but it does not do anything.  (and yes, I am using the Adminstrator account, but the effect is the same on all accounts)

    I would try a repair installation, but again, being a Lenovo, I do not have the actual Windows 7 disks, only a restore partition - which when activated, restores the as-delivered condition of the computer - not very useful unless I want to wipe out all of my configuration and installed programs.

    Any ideas how to fix this?

    Original problem thread: http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/pre-installed-windows-7-shows-this-computer-is-not/7d405af7-28ed-4668-9055-704a8919e6a2


    Click on Start
    in the Search box, type
    SLUI  3
    and follow the instructions.
    If that fails, then run the MGADiag tool, and post the report back here - it may show what the problem is....
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 10, 2011 2:14 PM
    Moderator
  • Thank you for your response.

    I tried the SLUI 3 the program appears to do nothing.  I found it in the c:\Windows\system32\slui.exe, but running it does nothing.

    If you look at the original thread link above, there are many more details with this.  Essentially, I bought a new Lenovo computer with Windows 7 pro, had the mother board replaced under warranty, and Windows 7 would not reactivate.  Windows said the key was already used and refused to reactivate it, Lenovo said it was a Windows issues and did nothing - many cals and hours-days-weeks later I have another key, but now I am unable to enter it into the Windows system.  Sometimes I get the impression that Microsoft just wants our money, but not to actually support a working system.

    I ran MGA Daignostic, the following is the output:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MV8MH-98QJM-24367
    Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
    Windows Product ID: 00371-OEM-8992671-00437
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {ABDD6DD8-02D1-478A-B227-3F228492AE74}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ABDD6DD8-02D1-478A-B227-3F228492AE74}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>00371-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-940499610-1785546268-3885297064</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2516CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6IET74WW (1.34 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20101025000000.000000+000</Date></BIOS><HWID>5FBA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-6I   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>3F11A0C11988D00</Val><Hash>me31bV3y8+FwHNYSmDOzCkLc68I=</Hash><Pid>73931-640-2515375-57942</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 4:7:2011 17:01
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAABAAAAAwABAAEA6GF6oI0lHt50rqbdEOIG7rpJ1EVMAVxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   LENOVO  TP-6I  
      FACP   LENOVO  TP-6I  
      HPET   LENOVO  TP-6I  
      BOOT   LENOVO  TP-6I  
      MCFG   LENOVO  TP-6I  
      SSDT   LENOVO  TP-6I  
      ECDT   LENOVO  TP-6I  
      ASF!   LENOVO  TP-6I  
      SLIC   LENOVO  TP-6I  
      SSDT   LENOVO  TP-6I  
      TCPA   PTL   CRESTLN
      SSDT   LENOVO  TP-6I  
      SSDT   LENOVO  TP-6I  
      SSDT   LENOVO  TP-6I  

    Monday, April 11, 2011 2:52 AM
  • "JGreg7" wrote in message news:caa284b8-e46b-40fe-aae6-ce8c770dbcf9...

    Thank you for your response.

    I tried the SLUI 3 the program appears to do nothing.  I found it in the c:\Windows\system32\slui.exe, but running it does nothing.

    If you look at the original thread link above, there are many more details with this.  Essentially, I bought a new Lenovo computer with Windows 7 pro, had the mother board replaced under warranty, and Windows 7 would not reactivate.  Windows said the key was already used and refused to reactivate it, Lenovo said it was a Windows issues and did nothing - many cals and hours-days-weeks later I have another key, but now I am unable to enter it into the Windows system.  Sometimes I get the impression that Microsoft just wants our money, but not to actually support a working system.

    I ran MGA Daignostic, the following is the output:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MV8MH-98QJM-24367
    Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
    Windows Product ID: 00371-OEM-8992671-00437
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 4:7:2011 17:01
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

      
      


    From the looks of it your Licensing Store may be corrupted.
    Recreate the Licensing Store
        1) Click Start button.
        2) Type: CMD.exe into the 'Search programs and files' field
        3) Right-Click on CMD.exe and select Run as Administrator
        4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
        Note: the Software Protection service may not be running, this is ok.
        5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
        6) Type: rename tokens.dat tokens.bar
        7) Type: cd %windir%\system32
        8) Type: net start sppsvc
        9) Type: slui.exe
        10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
        
        Run MGADiag again, and post the report
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, April 11, 2011 6:39 PM
    Moderator
  • Sometimes I get the impression that Microsoft just wants our money, but not to actually support a working system.

    Lenovo as a royalty OEM is fully responsible for the OS, not Microsoft.  The OEM is required by their agreements with MS to resolve issues like this.  If the SLIC table in the BIOS on the new motherboard did not match the table in the old BIOS then the OS would not activate and Lenovo should certainly understand that.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Monday, April 11, 2011 9:25 PM
    Answerer
  • Thank you for your response.  I followed the instructions and everything worked as shown until step 9.  Typing in slui.exe just returns to the prompt with not further action.

    I re-ran the MGADiag and the following is the output:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MV8MH-98QJM-24367
    Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
    Windows Product ID: 00371-OEM-8992671-00437
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {ABDD6DD8-02D1-478A-B227-3F228492AE74}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ABDD6DD8-02D1-478A-B227-3F228492AE74}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>00371-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-940499610-1785546268-3885297064</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2516CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6IET74WW (1.34 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20101025000000.000000+000</Date></BIOS><HWID>5FBA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-6I   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>3F11A0C11988D00</Val><Hash>me31bV3y8+FwHNYSmDOzCkLc68I=</Hash><Pid>73931-640-2515375-57942</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 4:7:2011 17:01
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAABAAAAAwABAAEA6GF6oI0lHt50rqbdEOIG7rpJ1EVMAVxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   LENOVO  TP-6I  
      FACP   LENOVO  TP-6I  
      HPET   LENOVO  TP-6I  
      BOOT   LENOVO  TP-6I  
      MCFG   LENOVO  TP-6I  
      SSDT   LENOVO  TP-6I  
      ECDT   LENOVO  TP-6I  
      ASF!   LENOVO  TP-6I  
      SLIC   LENOVO  TP-6I  
      SSDT   LENOVO  TP-6I  
      TCPA   PTL   CRESTLN
      SSDT   LENOVO  TP-6I  
      SSDT   LENOVO  TP-6I  
      SSDT   LENOVO  TP-6I  

     

    Monday, April 11, 2011 11:08 PM
  • Sometimes I get the impression that Microsoft just wants our money, but not to actually support a working system.

    Lenovo as a royalty OEM is fully responsible for the OS, not Microsoft.  The OEM is required by their agreements with MS to resolve issues like this.  If the SLIC table in the BIOS on the new motherboard did not match the table in the old BIOS then the OS would not activate and Lenovo should certainly understand that.

     


     

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    I agree with your statement, however Lenovo does not seem to.  Lenovo simply said that the windows activation was a Microsoft problem and I should contact Microsoft.  Microsoft was unsypathetic and told me the key (although valid) was already activated and they would not activate it again and I should go back to Lenovo.  Numerous phone calls to either have not resulted in anything useful. At this point, I am not happy with either Lenovo or Microsoft.  I paid for a new computer - full price - which included Microsoft Windows 7 professional, but Microsoft wants me to purchase another license. 
    Monday, April 11, 2011 11:17 PM
  •  Typing in slui.exe just returns to the prompt

    That is correct.  Slui.exe takes a parameter like slui.exe 3 or slui.exe 4.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, April 12, 2011 1:55 PM
    Answerer
  • Thank you for your response.  slui.exe does not work in any of the configurations I have tried including the ones mentioned in your post;

    slui.exe
    slui.exe 3
    slui.exe 4
    slui.exe /3
    slui.exe /4
    slui.exe ?

    It simply acts like it is non-existent.  I did verify the file was there, it is actually located in: C:\Windows\winsxs\amd64_microsoft-windows-security-spp-ux_31bf3856ad364e35_6.1.7600.16385_none_b7b69062b883381f\slui.exe  (349,696 bytes)

    But it does not work from there either.

    I am running out of things to try....

    Tuesday, April 12, 2011 11:22 PM
  • "JGreg7" wrote in message news:7e12d643-72c9-4b5e-ae90-cee72b1c96a0...

    Thank you for your response.  slui.exe does not work in any of the configurations I have tried including the ones mentioned in your post;

    slui.exe
    slui.exe 3
    slui.exe 4
    slui.exe /3
    slui.exe /4
    slui.exe ?

    It simply acts like it is non-existent.  I did verify the file was there, it is actually located in: C:\Windows\winsxs\amd64_microsoft-windows-security-spp-ux_31bf3856ad364e35_6.1.7600.16385_none_b7b69062b883381f\slui.exe  (349,696 bytes)

    But it does not work from there either.

    I am running out of things to try....

    The SLUI.EXE file should be present in the C:\windowssystem32 folder - the one you found is an alternative in the WinSxS (Side-by-Side) system and should NOT be used, as it may be a backup of an older version (don't delete it either, as it may be required for certain things!).
     
     
    The SLUI.exe file in your report is showing as being 'tampered', but not as being mismatched. This means usually that the problem is with the permissions on the file.
    Please look at the properties of the file C:\windows\system32\slui.exe, and detail the exact permissions available to all users. this may help isolate the problem.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, April 13, 2011 7:43 AM
    Moderator
  • In re-reading my last post, I was not very clear, sorry about that.  I ran the slui.exe commands from two places:

    The slui.exe I found and attempted to use, in the WinSxS path. 
    And the slui.exe in the C:\windows\system32\path with the same results.

    For both series, I was logged in as Adminstrator, and also ran the CMD window with "run as adminstrator".

    Is the slui.exe a file I can obtain from another source and simply replace it?  I have made a Windows 7 Professional DVD from an image I downloaded in preparation to do a complete re-install if I absolutley have to.  Can I get this file from the DVD?

    I will check the permissions this evening and re-post

    Wednesday, April 13, 2011 3:14 PM
  • "JGreg7" wrote in message news:c9841557-88a3-4f39-82ab-d471f074c4fd...

    In re-reading my last post, I was not very clear, sorry about that.  I ran the slui.exe commands from two places:

    The slui.exe I found and attempted to use, in the WinSxS path. 
    And the slui.exe in the C:\windows\system32\path with the same results.

    For both series, I was logged in as Adminstrator, and also ran the CMD window with "run as adminstrator".

    Is the slui.exe a file I can obtain from another source and simply replace it?  I have made a Windows 7 Professional DVD from an image I downloaded in preparation to do a complete re-install if I absolutley have to.  Can I get this file from the DVD?

    I will check the permissions this evening and re-post


    The indications are that the file itself is not the problem - but the permissions or other access parameters to it.
    Replacing the file is unlikely to solve your issues.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, April 13, 2011 4:22 PM
    Moderator
  • I found the file, but it appears you have to be in safe mode to see it.  It simply does not show up in regular mode even with the folder options set to show everything.  The adminstrators group has read/execute privilidges.  I tried to change it to Full Control, but it would not let me.

    Any ideas?

    This is sort of a rant, so bear with me...  I have purchased a computer from a legitimate vendor, simply to use at home.  I paid for the professional version of Windows 7, again at full price.  I should not have to devote the number of hours I have to resolving the "Windows is not genuine" issue and the perpetual reminder dialogs that keep popping up.  Is Microsoft insane?  This is how they treat their legitimate customers?  I can show the receipt that I paid them! 

    Sorry, but I had to say something....  This is just so frustrating!


    Thursday, April 14, 2011 1:03 AM
  • "JGreg7" wrote in message news:00b6af50-fb49-4999-bf6e-328d495b14e1...

    I found the file, but it appears you have to be in safe mode to see it.  It simply does not show up in regular mode even with the folder options set to show everything.  The adminstrators group has read/execute privilidges.  I tried to change it to Full Control, but it would not let me.

    Any ideas?

    This is sort of a rant, so bear with me...  I have purchased a computer from a legitimate vendor, simply to use at home.  I paid for the professional version of Windows 7, again at full price.  I should not have to devote the number of hours I have to resolving the "Windows is not genuine" issue and the perpetual reminder dialogs that keep popping up.  Is Microsoft insane?  This is how they treat their legitimate customers?  I can show the receipt that I paid them! 

    Sorry, but I had to say something....  This is just so frustrating!



    I know how you feel - I spend a large amount of my time in this forum helping people with these problems. Unfortunately, as far as MS is concerned, they were forced into this position by the amount of counterfeiting that was/is going on, and the resulting loss of revenue. So far no-one has come up with a 'better' solution, or it would be used.
     
    As far as the file is concerned, it's VERY strange that it's been 'super-hidden' in such a way - and I suspect that this is the result of some form of malware.
     
    Run one of the online virus scanners over your system - they are pretty good at spotting rootkits.
    Also, install and update Malwarebytes Anti-Malware - then run a full system scan while in Safe Mode, and see if that finds anything. (www.malwarebytes.org )

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, April 14, 2011 9:16 AM
    Moderator
  • Can you recommend an on-line scanner?  I usually stay away from them since many are ad-ware sites.
    Thursday, April 14, 2011 12:29 PM
  • Do a search on "online antivirus scanners" and take your pick.  Google is your friend.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, April 14, 2011 12:50 PM
    Answerer
  • So long as you pick one of the 'big-name' ones, you'll be OK

    Norton/Mcafee/MS/Trend/etc


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, April 14, 2011 12:54 PM
    Moderator
  • I ran the Norton on-line scanner, and then Malwarebytes from safe mode, other than a few infected archive files, it did not find anything noteworthy.  No rootkits were found.

    The slui.exe file still does not allow me to change the permission to full control, but I do have the read&execute permission.

    any other ideas?

    Friday, April 15, 2011 11:40 AM
  • "JGreg7" wrote in message news:f60625ab-19fd-47e8-8c6d-0b515be86fe6...

    I ran the Norton on-line scanner, and then Malwarebytes from safe mode, other than a few infected archive files, it did not find anything noteworthy.  No rootkits were found.

    The slui.exe file still does not allow me to change the permission to full control, but I do have the read&execute permission.

    any other ideas?


    System, Users, and Admins should only have Read&Execute and Read privileges
    TrustedInstaller is the only one with full privileges.
    TrustedInstaller should be the File Owner
    I suspect that the problem is likely to lie in the registry somewhere, as the file itself doesn't appear to be mismatched, but it appears in the Tampered files list.
     
    With that in mind I would suggest raising a support incident with WGA Support
     

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
     
    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0
     
    Please let us know if MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 15, 2011 12:49 PM
    Moderator
  • Well, I am getting closer to a soluiton, but I am not htere yet...

    I contatcted Microsoft Activation support, and after talking to several people who insisted on reading me their scripted help, they finally escalated the problem to tech support... and then hung up on me.

    I went through this several times until I finally got through to tech support and got a case number - once you have a case number you can skip through the script readers and start over at tech support.  Interestingly enough, there is another layer of people at "tech support" to talk to before you actually get to a tech support person who can actually answer a question.  I belive it is the only function of these people to put you on hold for 20 minutes and then hang up on you.... only the persitent can actually get through.

    Once I finally got through to a actual tech support person (someone who could actually answer a question without a script..) I was able to define the problem and come up with a solution.  However, they needed to contact my computer manufacturer and would have to call me back the next morning with a window of 9:00 to 11:00am.  Microsoft did not call back (big suprise..)

    The next time I got through to a actual tech support person, I was lucky and they were able to actually act on their own.  After describing once again, the entire problem, I found out that Microsoft had appaerently "Blocked" my computer for activation, and disabled all activation features.   I did not know they could do that??!!  In the end, I was finally issued a new product key. 

    Now the real fun begins... When I tried to enter the new prodcut key, the "Blocked" part came in.... since my computer was blocked against activation, I could not enter the new product key.  The Microsoft tech support person had me run through all of the attempts I had already tried in the previous few months, and then went back to confer with his experts.  After a long time on hold, the decision was that I had to do a repair install of windows from the original OEM disks since the product key they gave me was for the OEM version of Windows 7 Professional.

    New problem.... The computer did not come with OEM disks, just a "Recovery Partition".  Well, this does not work in this case.  So, I went back to Lenovo which seems to have marginally better tech support than Microsoft (you can actually get to tech support directly after you negotiate the phone menu system...), Lenovo says that they do not have OEM disks, but only have what they call "Windows Recovery Disks".  Lenovo says that you can not do a "Repair installation" from the recovery disks.  I ordered them anyway, so I can see for myself.

    It now appears that I have two possible options; one - do a complete reinstallation of Windows 7, loosing everything I have installed so far including customizations, etc. - or - two - obtain a set of OEM Windows 7 professional disks.

    Does anyone know where I can get a set of Windows 7 Professional, 64-bit, OEM disks?

    I will post again with the next installment when I get this fixed. 

    Tuesday, April 19, 2011 7:27 PM
  • NewEgg or Amazon.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, April 19, 2011 7:43 PM
    Answerer
  • "JGreg7" wrote in message news:d918e023-df79-4365-a136-c374fcfe9518...

    Well, I am getting closer to a soluiton, but I am not htere yet...

    I contatcted Microsoft Activation support, and after talking to several people who insisted on reading me their scripted help, they finally escalated the problem to tech support... and then hung up on me.

    I went through this several times until I finally got through to tech support and got a case number - once you have a case number you can skip through the script readers and start over at tech support.  Interestingly enough, there is another layer of people at "tech support" to talk to before you actually get to a tech support person who can actually answer a question.  I belive it is the only function of these people to put you on hold for 20 minutes and then hang up on you.... only the persitent can actually get through.

    Once I finally got through to a actual tech support person (someone who could actually answer a question without a script..) I was able to define the problem and come up with a solution.  However, they needed to contact my computer manufacturer and would have to call me back the next morning with a window of 9:00 to 11:00am.  Microsoft did not call back (big suprise..)

    The next time I got through to a actual tech support person, I was lucky and they were able to actually act on their own.  After describing once again, the entire problem, I found out that Microsoft had appaerently "Blocked" my computer for activation, and disabled all activation features.   I did not know they could do that??!!  In the end, I was finally issued a new product key. 

    Now the real fun begins... When I tried to enter the new prodcut key, the "Blocked" part came in.... since my computer was blocked against activation, I could not enter the new product key.  The Microsoft tech support person had me run through all of the attempts I had already tried in the previous few months, and then went back to confer with his experts.  After a long time on hold, the decision was that I had to do a repair install of windows from the original OEM disks since the product key they gave me was for the OEM version of Windows 7 Professional.

    New problem.... The computer did not come with OEM disks, just a "Recovery Partition".  Well, this does not work in this case.  So, I went back to Lenovo which seems to have marginally better tech support than Microsoft (you can actually get to tech support directly after you negotiate the phone menu system...), Lenovo says that they do not have OEM disks, but only have what they call "Windows Recovery Disks".  Lenovo says that you can not do a "Repair installation" from the recovery disks.  I ordered them anyway, so I can see for myself.

    It now appears that I have two possible options; one - do a complete reinstallation of Windows 7, loosing everything I have installed so far including customizations, etc. - or - two - obtain a set of OEM Windows 7 professional disks.

    Does anyone know where I can get a set of Windows 7 Professional, 64-bit, OEM disks?

    I will post again with the next installment when I get this fixed. 


    Please post a new MGADiag report - it would be interesting, if nothing else :)
     
    You can legally only get 'proper' disks by buying the full package - or borrowing one from someone. Note that there's no reason not to use a Retail disk, as it will accept an OEM Product Key. If you do a 'proper' repair install, you should keep your data and applications intact (but no guarantees!).
    The Lenovo Recovery disks will not only install the OS, they will install all the drivers and other applications that came with your PC originally - and wipe all your data and other programs.(That's why there's more than one disk)
     
    I'm at a loss as to WTH the MS techies think they are doing - your OEM_SLP Key is NOT Blocked, or every Lenovo user in the world would be affected. OEM_SLP Keys simply cannot be activated other than by the use of the BIOS SLIC table and the certificates built in to the OEM disk and installation. They do not require telephone or internet activation.
     
    Looking back at your original reports, the operative line is
     
    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.
    Which means that either the Licensing store is corrupted, or there is something wrong with scripting
    we've already done the Licensing store thing - so it may be worth trying to reset scripting....
    Click on Start
    in the Search box type
    CMD
    Wait for the search to find the file, then right-click on it and select Run as Administrator
    Accept the UAC prompt.
    In the Command Prompt window, type
     
    regsvr32 /s %SystemRoot%\System32\vbscript.dll
     
    and hit the Enter key - you should get a 'success' response in a window. close all windows, and reboot. then run another MGADiag report.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 19, 2011 8:44 PM
    Moderator
  • I tried to run the regsvr32 /s %SystemRoot%\System32\vbscript.dll, but it did nothing, it just returned to the C:\> prompt.

    The computer now seems to be loosing ground steadily, IE8 no longer works - shuts down immediately upon opening and more commands are being lost.  Things that worked yesterday, no longer work today.  The activation warning window is coming up much more frequently.

    It looks like I am going to have to do a clean install.... Thanks Microsoft for wasting hours, days, of my life over this stupidity!  I should have never left my trusty Windows XP computer - this one has been a disaster....

    If I have to reload the system, I think I will go bac to a reliable OS - Windows XP....

    In any case, here is the latest MGSDiag output:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MV8MH-98QJM-24367
    Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
    Windows Product ID: 00371-OEM-8992671-00437
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {ABDD6DD8-02D1-478A-B227-3F228492AE74}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-458-80040155_025D1FF3-344-80040155_025D1FF3-229-80040155_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ABDD6DD8-02D1-478A-B227-3F228492AE74}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>00371-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-940499610-1785546268-3885297064</SID><SYSTEM/><BIOS/><HWID>5FBA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-6I   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>3F11A0C11988D00</Val><Hash>me31bV3y8+FwHNYSmDOzCkLc68I=</Hash><Pid>73931-640-2515375-57942</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:15:2011 19:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80040155
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAABAAAAAwABAAEA6GF6oI0lHt50rqbdEOIG7rpJ1EVMAVxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            LENOVO        TP-6I  
      FACP            LENOVO        TP-6I  
      HPET            LENOVO        TP-6I  
      BOOT            LENOVO        TP-6I  
      MCFG            LENOVO        TP-6I  
      SSDT            LENOVO        TP-6I  
      ECDT            LENOVO        TP-6I  
      ASF!            LENOVO        TP-6I  
      SLIC            LENOVO        TP-6I  
      SSDT            LENOVO        TP-6I  
      TCPA            PTL         CRESTLN
      SSDT            LENOVO        TP-6I  
      SSDT            LENOVO        TP-6I  
      SSDT            LENOVO        TP-6I  



    Thursday, April 21, 2011 2:46 AM
  • What you describe is not typical for any edition of Windows and especially not 7.  Better download the hard drive manufacturer's diagnostics and check the hard drive.  Progressive detioration can be caused by a hard drive beginning to fail.  I dealt with exactly the same symtoms earlier this year and it was my system drive.  Certainly returning to XP will not change a hardware issue.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, April 21, 2011 2:56 AM
    Answerer
  • I ran the diagnostic for the hard drive, and it was operating properly - no defects found.  The drive is only a few months old, so I would expect it to still be good.

     

    Just for fun, I performed a repair installation (only Windows 7 calls it an “Upgrade in Place”) using the DVD I made from the Windows & ISO image I downloaded.  My expectations were low, since Microsoft said it would not take the OEM key they gave me, but I decided to try anyway especially since the next step was a full installation from scratch.  It took a while, but seems to have worked.

     

    I used the replacement product key that Microsoft gave me, and it went through a few false steps before actually activating, but in the end, it did activate - or at least it said it did.

     

    The lost functionality in Windows seems to have returned.... at least for everything I have checked so far.  I have not had a chance to run all of the programs yet, but they appear to have made through the repair installation intact.

     

    So far, so good.  I will post again if I have further problems.

     

    I would like to thank all of you who have given me recommendations on how to fix this. 

     

    Friday, April 22, 2011 7:21 PM
  • "JGreg7" wrote in message news:b93934d5-24d6-4e8e-aa3f-5a59b7135d15...

    I ran the diagnostic for the hard drive, and it was operating properly - no defects found.  The drive is only a few months old, so I would expect it to still be good.

     

    Just for fun, I performed a repair installation (only Windows 7 calls it an “Upgrade in Place”) using the DVD I made from the Windows & ISO image I downloaded.  My expectations were low, since Microsoft said it would not take the OEM key they gave me, but I decided to try anyway especially since the next step was a full installation from scratch.  It took a while, but seems to have worked.

     

    I used the replacement product key that Microsoft gave me, and it went through a few false steps before actually activating, but in the end, it did activate - or at least it said it did.

     

    The lost functionality in Windows seems to have returned.... at least for everything I have checked so far.  I have not had a chance to run all of the programs yet, but they appear to have made through the repair installation intact.

     

    So far, so good.  I will post again if I have further problems.

     

    I would like to thank all of you who have given me recommendations on how to fix this. 

     


    Sounds good - please post a new MGADiag report, so we can check.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 22, 2011 8:12 PM
    Moderator
  • I have been trying more things, and it all seems to work - all except for Power Desk 8 which seems to think it is already installed elswhere.  I will have to sort that out with Avanquest...

    Thanks again for all of your help with this.

    Here is the new MGADiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-YTQGJ-JPB9P-XQFH8
    Windows Product Key Hash: U6PksdNuKbrCbbYl6WxcqpbAb6o=
    Windows Product ID: 00371-OEM-9308285-54384
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {ABDD6DD8-02D1-478A-B227-3F228492AE74}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-

    80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ABDD6DD8-02D1-478A-B227-3F228492AE74}

    </UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-

    *****-XQFH8</PKey><PID>00371-OEM-9308285-54384</PID><PIDType>8</PIDType><SID>S-1-5-21-940499610-1785546268-

    3885297064</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2516CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer

    ><Version>6IET74WW (1.34 )</Version><SMBIOSVersion major="2"

    minor="6"/><Date>20101025000000.000000+000</Date></BIOS><HWID>5FBA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</Sy

    stemLCID><TimeZone>Pacific Standard Time(GMT-08:00)

    </TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMT

    ableID>TP-6I   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product

    GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition

    2003</Name><Ver>11</Ver><Val>3F11A0C11988D00</Val><Hash>me31bV3y8+FwHNYSmDOzCkLc68I=</Hash><Pid>73931-640-2515375-

    57942</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16"

    Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A"

    Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11"

    Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    N/A, hr = 0x8007000b

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:22:2011 19:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAABAAAAAwABAAEA6GF6oI0lHt50rqbdEOIG7rpJ1EVMAVxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   LENOVO  TP-6I  
      FACP   LENOVO  TP-6I  
      HPET   LENOVO  TP-6I  
      BOOT   LENOVO  TP-6I  
      MCFG   LENOVO  TP-6I  
      SSDT   LENOVO  TP-6I  
      ECDT   LENOVO  TP-6I  
      ASF!   LENOVO  TP-6I  
      SLIC   LENOVO  TP-6I  
      SSDT   LENOVO  TP-6I  
      TCPA   PTL   CRESTLN
      SSDT   LENOVO  TP-6I  
      SSDT   LENOVO  TP-6I  
      SSDT   LENOVO  TP-6I

    Saturday, April 23, 2011 3:39 PM
  • "JGreg7" wrote in message news:55c2d1eb-6196-4039-9fcb-1c45cbab924f...

    I have been trying more things, and it all seems to work - all except for Power Desk 8 which seems to think it is already installed elswhere.  I will have to sort that out with Avanquest...

    Thanks again for all of your help with this.

    Here is the new MGADiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-YTQGJ-JPB9P-XQFH8
    Windows Product Key Hash: U6PksdNuKbrCbbYl6WxcqpbAb6o=
    Windows Product ID: 00371-OEM-9308285-54384
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048

     

    Licensing Data-->
    N/A, hr = 0x8007000b

     


    There still seems to be a problem with the licensing service (I think!) which is likely to come back and bite you.
     
    Hopefully, the following will fix it (but since I've never seen this error before, this is a guess, pure and simple!)
     
    Recreate the Licensing Store
        1) Click Start button.
        2) Type: CMD.exe into the 'Search programs and files' field
        3) Right-Click on CMD.exe and select Run as Administrator
        4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
        Note: the Software Protection service may not be running, this is ok.
        5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
        6) Type: rename tokens.dat tokens.bar
        7) Type: cd %windir%\system32
        8) Type: net start sppsvc
        9) Type: slui.exe
        10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
     
    Reboot twice, then run MGADiag again, and post the report
    God Luck!
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 23, 2011 4:06 PM
    Moderator
  • Thanks again for your help.

    The computer is running better than it ever has.  Things that never worked properly now work fine.  Every program I have tried seems to work normally.

    All that being said, I am reluctant to fiddle with the activation just in case it does not work again.  The initial activation seemed to go a little slow with several attempts before actually activating.  Now that it is activated (I think), considering all of the effort I have put into making it work again, I do not want to disturb it.

    This forum has been a tremendous help in solving this problem... Microsoft, not so much.  In fact, if Microsoft had their way, I would have had to purchase a new license just to get what I already paid for once.  It would have been interesting to make a transcript of all of the time I spent on the phone with Microsoft, and the various treatment I received from the customer service representatives.  My overall impression is that Microsoft would rather have you go away without providing any actual support.  However, if a user is persistent enough, they will (very reluctantly) eventually escalate the service request to an actual tech support person who actually is able to help.  But that requires a significant investment of time.

    Sorry, I did not mean to rant again.  My hope is that at some point, this gets back to Microsoft so that they can see how not to treat their customers...

    Tuesday, April 26, 2011 7:54 PM
  • "JGreg7" wrote in message news:57f174b1-da20-4fc6-a9bc-6b186a68a4d0...

    Thanks again for your help.

    The computer is running better than it ever has.  Things that never worked properly now work fine.  Every program I have tried seems to work normally.

    All that being said, I am reluctant to fiddle with the activation just in case it does not work again.  The initial activation seemed to go a little slow with several attempts before actually activating.  Now that it is activated (I think), considering all of the effort I have put into making it work again, I do not want to disturb it.

    This forum has been a tremendous help in solving this problem... Microsoft, not so much.  In fact, if Microsoft had their way, I would have had to purchase a new license just to get what I already paid for once.  It would have been interesting to make a transcript of all of the time I spent on the phone with Microsoft, and the various treatment I received from the customer service representatives.  My overall impression is that Microsoft would rather have you go away without providing any actual support.  However, if a user is persistent enough, they will (very reluctantly) eventually escalate the service request to an actual tech support person who actually is able to help.  But that requires a significant investment of time.

    Sorry, I did not mean to rant again.  My hope is that at some point, this gets back to Microsoft so that they can see how not to treat their customers...

    Glad to hear about the improved performance!

     
    Unfortunately, you're not the first to come to that sort of conclusion about MS's CS department - and I very much doubt that you'll be the last. All customer service departments for whatever company exist with one idea in mind - to get the complainant off the line in the shortest possible time, so they can deal with the next one.
    This conflicts with the ethos of 'keep the customer satisfied', but does produce statistics  that look good in reports.
    Some CS operators are prepared to go the extra mile - usually the ones who can do more than read a script - and actually try to solve a problem, but many take the script as being Holy Writ, and once you go off it, not only are they lost, but they ignore anything you tell them. This is not confined to MS - I've met the same problem in a few companies in IT and elsewhere.
     
    WRT your potential problem - fine, leave it as it is for the moment. When/If things fail again, feel free to come back and start a new thread, but please include a link to this one so that we get a reminder of the history.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 26, 2011 8:15 PM
    Moderator