Asked by:
No podemos validar el acceso a los beneficios (id. de transacción: c44d9d23-aaca-4ec5-bd06-417d474628c5; código de mensaje: 715-123170). Póngase en contacto con el soporte técnico.

General discussion
-
hi,
i've a problem when trying create a instance
No podemos validar el acceso a los beneficios (id. de transacción: c44d9d23-aaca-4ec5-bd06-417d474628c5; código de mensaje: 715-123170). Póngase en contacto con el soporte técnico.
help me plz.
Regards
- Moved by Mike Urnun (Azure)Microsoft employee Monday, June 1, 2020 6:04 AM moved from APIM forum
- Changed type Dave PatrickMVP Sunday, June 7, 2020 1:25 PM no response
Monday, May 25, 2020 6:09 PM
All replies
-
Hello Manuel,
Thanks for reaching out! I understand that you're experiencing similar errors as mentioned in:
https://social.msdn.microsoft.com/Forums/en-US/44808a51-2e3d-4a3d-8785-d768636b6b50/ms-project-trial-download-message-code-715123170?forum=whatforum
We'd like to let you know that the next steps to be followed are as under:
We would need you to raise a New Support Request with us, filling out all the relevant details as asked on the page. Please ensure that, at a minimum, you provide us with the Error code (the 715- number) and at least either of Transaction ID and the Email that you used to log in (if there’s a log-in). Having either of the Transaction ID or the Email is important to us, or we won’t be able to research them on our end.
Please ensure that there is no Personally Identifiable Information (PII) (like passwords etc.) in the request details whatsoever anywhere.
Here is a screenshot of a sample Support case. Please expect an immediate Email acknowledgement post submission with all the Case details and the Support Request Number. Our internal Teams would reach out to you to follow through further and provide a resolution as applicable.
Thanks again for your patience!- Edited by BhargaviAnnadevara-MSFTMicrosoft employee Monday, June 1, 2020 2:12 PM
Monday, June 1, 2020 10:27 AM -
What benefits are you asking about?
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows Server] Datacenter Management
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.Monday, June 1, 2020 12:33 PM -
I believe the Manuel is facing errors with using Azure Dev Tools for Teaching.
The error posted above translates to:
We cannot validate access to benefits (transaction ID: c44d9d23-aaca-4ec5-bd06-417d474628c5; message code: 715-123170). Contact technical support.
A similar issue was raised here.
Monday, June 1, 2020 2:16 PM -
Thanks, not sure how you pulled "Azure Dev Tools" out of that translation, hence the ask for more info from OP
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows Server] Datacenter Management
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.Monday, June 1, 2020 2:18 PM -
Sure, this is a known error with the Service hence provided the next steps so it may help. Will wait for the OP's confirmation nevertheless.
- Edited by BhargaviAnnadevara-MSFTMicrosoft employee Monday, June 1, 2020 2:23 PM
Monday, June 1, 2020 2:22 PM -
Thanks for clarifications.
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows Server] Datacenter Management
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.Monday, June 1, 2020 2:24 PM