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Two months after install, suddenly 'Not Genuine' RRS feed

  • Question

  • I had to get a new hard drive for my laptop and ran into the problem of not having a windows disk. I burned a cd from a download of the right windows 7 version from this site, booted my laptop up with the product key on the sticker on its underside and everything was just fine until a few weeks ago. Now I have a black screen with the message "Windows 7, Build 7601, This copy of Windows is not genuine". A little alert keeps popping up every once in a while as well and when I try to use my product key again it says it is not valid. Is there anything I can do about this?

    Edit: Here is the report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-9BWJP-GGYYV-6HWWY
    Windows Product Key Hash: tXRP6sXGO0nIP5Jy+Zxi49nzuxI=
    Windows Product ID: 00359-OEM-9827432-56543
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {3D35211C-0E7E-480D-9E28-6616AAC044F0}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3D35211C-0E7E-480D-9E28-6616AAC044F0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6HWWY</PKey><PID>00359-OEM-9827432-56543</PID><PIDType>8</PIDType><SID>S-1-5-21-2837817125-309110613-1714452267</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>Lenovo IdeaPad Y580</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>5DCN40WW(V2.07)</Version><SMBIOSVersion major="2" minor="7"/><Date>20121010000000.000000+000</Date></BIOS><HWID>8A833D07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>380B9AA39812712</Val><Hash>0TavGNpgBOVQuQDHvMA5OD/gNpI=</Hash><Pid>81602-905-5645251-68494</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-274-356543-02-1033-7601.0000-0582014
    Installation ID: 001114864751962301831975106456031744336071185286784973
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6HWWY
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 4/10/2014 4:57:32 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:10:2014 15:16
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEAAgABAAIAAAACAAAABAABAAEAonbc6LMDLvIcL+haRKP0jdDW/EXMV5hFzBzsu5Zj

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC LENOVO CB-01   
      FACP LENOVO CB-01   
      HPET LENOVO CB-01   
      BOOT LENOVO CB-01   
      MCFG LENOVO CB-01   
      UEFI LENOVO CB-01   
      ASF! LENOVO CB-01   
      SLIC LENOVO CB-01   
      SSDT LENOVO CB-01   
      ASPT LENOVO CB-01   
      FPDT LENOVO CB-01   
      SSDT LENOVO CB-01   
      SSDT LENOVO CB-01   
      SSDT LENOVO CB-01   


    • Edited by FrostyNoire Thursday, April 10, 2014 9:59 PM
    Thursday, April 10, 2014 8:49 PM

Answers

  • telephone activation (operator calls)

    Click on the Start button

    in the Search box, type

    SLUI   4

    and hit the Enter key

    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you 


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, April 11, 2014 8:19 PM
    Moderator

All replies

  • MGA Diagnostic Report is Required:

    To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

    Once downloaded, run the tool.
    Click on the Continue button, after a short time, the Continue button will change to a Copy button.
    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.

    Carey Frisch

    Thursday, April 10, 2014 9:14 PM
    Moderator
  • Notification Reason: 0xC004F009 (grace time expired).

    Have you tried activating it?  It appears that you may have just run out on the grace period.  From the desktop right click Computer then select Properties and then choose the activation option near the bottom of the screen.


    Please do not read this sentence. Please ignore the previous sentence.

    Thursday, April 10, 2014 10:39 PM
  • Notification Reason: 0xC004F009 (grace time expired).

    Have you tried activating it?  It appears that you may have just run out on the grace period.  From the desktop right click Computer then select Properties and then choose the activation option near the bottom of the screen.


    Please do not read this sentence. Please ignore the previous sentence.

    Yes I have, it keeps saying that the product key I have is invalid for activation.
    Thursday, April 10, 2014 10:50 PM
  • telephone activation (operator calls)

    Click on the Start button

    in the Search box, type

    SLUI   4

    and hit the Enter key

    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you 


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, April 11, 2014 8:19 PM
    Moderator