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Embedded Chat in website to interact with standalone messenger software, phones, etc RRS feed

  • Question

  • Embedded Chat in website to interact with standalone messenger software, phones, etc Hey Everyone, I don't have a lot of knowledge on ALL the latest technologies that microsofts poppin out with. My experience is basically windows OS, basic exchange server stuff, and some VB.net and SQL server. I had an idea that I wanted to see if I could implement, but I don't know where to start. I have an e-commerce website that I'm rebuilding, and basically I wanted to embed live chat onto my website. The way that I'm envisioning it is every time a page for a product would load, tehre would also be a module on that page that was basically a live chat box. When the customer enters a line, that text needs to transfer to a sales rep PC, who would be running a messenger software that could interact with that chat module. Now the sales rep would either receive a "ping" I guess you would call it, on their PC and it would notify them of a new message, and they would simply click on the notification and start live chat with whoever the customer might be. OR, if the sales rep chooses, they could download a version of that messenger software on their smartphone (Windows phone, iphone, blackberry, android, etc.), and they could live chat on their phone with whoever's on the website instead. Is there a technology like that that I could use and simply plug into my website, and provide for the sales reps, or would I have to build something from scratch? How do I code for interactivity with different servers on different phone carriers or internet providers? Do I even need to care? Some of the sales reps are connected to an exchange server, is there anyway to use that for instant chat?? See, I don't know where to start, I was hoping someone with more experience in the technologies could show me some wisdom. Thanks in advance.
    Monday, January 24, 2011 5:11 AM

Answers

  • Hi Tayzirov,

    As per my undestanding you are trying to provide an online assistance to the end user of your website, if I am right. Than you can integrate Skype or Live Chat Tools like liveperson, Alive Chat etc.

    I hope this helps you.

    Regards,

    A.V. Mahesh

    Thursday, February 3, 2011 10:21 AM